I've returned dress 6 weeks ago and still waiting for a refund. Emaild and called Customer Service multiple times- been told refund been issued, even have an email stating my money will be on my account in up to 5 working days(this been sent to me on the 22nd December 2021), called on 4th January-no one could help me with a refund, been told to call on 12th January, then spoken to someone from customer service on 13th January- been told your refund been issued yesterday (on the 12th January) but... Still no refund to be seen and it's 20th January 2022 at this point! Absolute joke this is! I have proof of postage(return), confirmation that they've received package and emails stating refund been issued when it wasn't! Paid £127 and I simply want my money back. I've contacted PayPal and opened case against them as it's absolute waste of time to speak to Monsoons customer service-to say they don't care (nor they have any idea how to solve the issue!) is huge understatement.