I bought a Xmas present for a family member with a gift receipt , she decided it wasn’t what she wanted and took it back for exchange , they told her the gift receipt was only half what I paid did it , she asked them to check it and they did and still said it was only worth half the original price , so she kept the item and rang me , I told her no I paid full price , she said the staff were adamant that us was half price , thankfully I’d got full receipt which I sent her , she went back and they still said it was only half , the manger was called and eventually it was resolved and she was apologised too !!! But how did this happen ?? If my niece hadn’t of called me then they would have got away with it , it makes me wonder now how many people have exchanged with gift receipt and knlg gif half the money back !!!!