Refund requested. PayPal Claim Opened.
Information is misleading. No mention before booking that additional fees will apply on the day (Paint Balls)
Information on booking page, prior to authorising payment.
UK PAINTBALL CURRENTLY HAS AVAILABILITY FOR YOUR GROUP AT OUR LIVERPOOL VENUE
BOOKING INCLUDES
Park Admission
Equipment
Gun Hire
Gas Refills
Marshals
Up to 6 Exciting Games
Buy paintballs as you go
GREAT BENEFITS
Eco-Friendly Paintballs
Carbon Friendly Parks
Book with confidence
All bookings protected by our Covid policy.
***Information received on an email after booking***
Essential Information
Paintballs must be purchased on the day at the venue. Please note that an average usage of paintballs for a half day is around 400 paintballs per person. Paintballs are not included.
That's an additional £40 per person... information that legally should be explicitly referenced prior to booking, as it is essential for the company to be able to provide a service and the consumer to take part.
Referencing "buy paint balls as you go" is a statement, and expressed as an option, not a requirement as stated below on the post booking confirmation email.
* Spoke with Andrew. Initially he advised the number was a sale's line, and the company has no customer service team. Odd?
Then proceeded to ignore the fact the company is misleading consumers.
Not helpful, really could do with some more customer service training.
Will get refund Via PayPal as they have a better understanding of consumer contract regulations, and distance selling.
Don't us this company. Misleading.
1 year ago
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