Two kettles failed within warranty. Customer service is abysmal at best and you have to repeat yourselves to get any communication. Russell Hobbs need to start respecting customers and generate a concept of customer care. It is not as though they have little reason to generate an acceptable level of care to customers of which without them they have no company. Suggest their CEO looks at Trustpilot and 76% one star ratings as 3 out of 4 customers have bad experiences with repeated issues. Lessons learned appears beyond this company. If so as a customer suggest speak to Trading Standards and or Consumer Advice agencies when, and not if, you have issues with Russell Hobbs.