“ref 16080898-23211 complaint. Andrei P 25 Nov
Received a New Kettle and Toaster ordered 31 OCT order 000155433.
Unfortunately the kettle is Very dangerous and leaks boiling water . Upon reporting this i was instructed to sent picture of out side and inside ! The kettle is only weeks old . For an issue that involves customer safety this is far from satisfactory. i think if you purchased a Luna Moonlight Grey Quiet Boil Kettle SKU 23211 i would be very careful . Maybe this product should be recalled if there is any possibility a someone having a serious accident . I await a reply to mu original e mail STILL !”
“My pressure cooker RHEP7 needs a new sealing ring. No answer where to get from Russell Hobbs South Africa. Phoning them I was told sorry no stock and it will take 4—5 months to get them. So I can throw my appliance away. Russell Hobbs — never again”
“A company that uses any excuse to avoid dealing with an identifiable manufacturing sub standard workmanship. Lets hope their not arouind for much longer.”
“Stoomkoker na 4 maanden gebruik stuk/customer service onbestaande
Stoomkoker na 4 maanden gebruik stuk. Gekocht via Amazon
Customer service ziet er zo uit:
1. Amazon verwijst door naar de fabrikant
2. Russell Hobbs UK stuurt me een standaard antwoord op mijn melding en dan … niets
3. Op mijn reminder volgt een standaard antwoord en dan
4. Verwijzing naar Russell Hobbs België met een tel. nummer … dat niet werkt
5. Ik probeer chat, ik krijg 1 antwoord dat de ‘juiste’ persoon me gaat contacteren en dan .. niets
6. Ik laat Russell UK weten dan BE nummer niet werkt
7. Ik dien een nieuwe melding in via de website (BE denk ik)
8. Russell Hobbs laten me nu weten dat ik moet aankloppen naar Amazon.
2 maand na eerste melding geen oplossing maar van het kastje naar de muur gestuurd. Russell Hobbs never again”
“OH WE ORDERED A NEW HOBBS STEAM FLOOR MACHINE IM DISABLED[STROKE[ SO WE WANTED A MIDDLE OF THE ROAD ONE..BRITISH MADE[DONT LAUGH[AND GOOD PRICE ..WHAT A JOKE IT ARRIVED LATE FRIDAY NO STEAM PHONED THE NUMBER NO ANSWER A BRITISH TRAIT[MON TO FRIDAY[ THE GERMANIANS ARE LAUGHING AT US ..WHEN WE GOT THROGH THE WOMAN SAID DESCALE[PARDON IT BRAND NEW]LONG STORY WERE GOING FOR IT WEDS..PS BUY GERMANIC OR ASIAN POP PICKERS WE CAARNT MAKE ANYTHING NOWADAYS..SADLY”
“After registering my Russell Hobbs kettle for the extra warranty they will not honour a replacement because they say I should upload the receipt, how many people can put their hand on their receipts!
What is the point of going to the extra trouble of registering the extra warranty if I cannot even use it?
You are a useless company and your customer service is disgusting, I will never purchase any goods made by Russell Hobbs again ever!”
“The worst company to ever buy from and the worst manufacturers for gas Hobbs
Soon as I purchased the product it went off the market due to issues with the gas hob leaking gas, Then I had British Gas come out and check and fix the issue
It was too late for me to get it taken out because it was already built into my brand-new kitchen, The igniter is not working for two of the gas hobs and Russell Hobbs refused to fix it because they don’t have any more products or replace it, Now they are Just saying sorry we can’t do anything about it And at a cost, they can remove it for me
Please, please, please do not make the same mistake as me and purchase from this awful company. I use that awful awful products.”
“Kettle model 18922FD This is a shoddy kettle 18 months in the on/off switch failed it broke after contacting a Mike at Russell Hobbs he wasted some 30 minutes of time only to tell me it was out of warranty after I told him it was He moaned about the descaling not an issue as switch broken
If Russell Hobbs are content to sell products the are obsolete so soon they not
worth of buying”
“I have recently had to replace my old hand mixer with a new one.
The old one was a perfect design
The new one is rubbish.
It sits on its rest when not in use, but when baking a cake, it falls forward due to the weight of the mixture and makes a mess.
I suggest your design team try it out by making an actual cake, they will see the problem straight away. Very disappointed in this product and will advise others not to purchase this item.”
“On 19th May last year we bought a Russell hobbs iron. Earlier this month it stopped working. I contacted Russell hobbs and was given various instructions on what to do which I eventually followed. The upshot of it is, in spite of the product failing Russell hobbs will do nothing about it. This is actually appalling service.”
“I had brought a microwave in October. Come March, I heated up my lunch with the plate in the machine for 30 seconds, before the ring caught fire. Contacted the company who told me you cant reheat.
Lady on the phone was the rudest women and clearly shouldn't work in customer service. Never buying a Russell Hobbs product again!”
“Gas/electric stove give problem. Oven doesn't heat up. Nothing rong with elements.
One gas burner not working. The moment you let go of the button switch the flame goes off.”
“Absolutely appalling customer service. Toaster failed after 4 months. Russell Hobbs Initially refused to engage, instructing me to deal with Amazon, who sent me back to RH. Eventually, RH agreed to send replacement. However, they sent the wrong model and colour despite be sending photos and model number. They then refused to send me a correct replacement until I’d returned the incorrectly sent replacement. They sent a ‘prepaid’ UPS return label and I returned the incorrect toaster. They then sent the right toaster, but UPS billed me for the return service which RH then refused to reimburse. This process took 8 weeks. Just unbelievable.”
“Wish I could give no stars customer service is none existent!’ Had my iron 14 months there is power to the iron but is not heating up. I’ve sent 8 emails over 2 week period not one response. I called them after holding for best part of 1 hour I was told I would have to wait for a response as they were catching up from the holiday period I asked what holiday they replied Christmas???? The iron cost £60 so was not cheap I now have no choice but to purchase a new one as this is causing me too much stress in chasing these people for them to my even send an acknowledgment it’s not worth it!!! I will most definitely steer clear of Russell Hobbs in the future. I don’t understand why they offer 3 year warranty get you to register and then have no intention of honouring it I suppose you live and learn. A big thumbs down to Russell Hobbs awful people”
“Two Russell Hobbs kettles, different models, both developed a similar fault within two years. Boil switch fails to stay on. Would not recommend this brand.”
“Our kettle lasted just over the 2yr warranty. But I had piece of mind because I had signed up for the extend 12month warranty. So When the lid stopped opening I made contact with customer service. After me sending the requested details and videos contact from them stopped.
I believe they realised that the kettle was not repairable but would have to be fully replaced and that was not going to happen.
Customer service said their aim is to look after customers. What a load of Bulls**t if you’ve had a similar experience please respond.”
“Registered a Buckingham coffee machine with Russell Hobbs valid til 2025, after a year glass jug cracked whilst coffee was brewing, got the third degree from Russell Hobbs team, was promised a new jug after a lot of hassle. But from the 20th December 23 to today 02/01/24, said jug has never arrived, the registration is not worth the phone call or the paper it's written on, Disgusted user Southend on sea Essex”
“i have bought more than four appliances from Russel Hpbbs thinking they are of quality because of the expensive prize and they all have irreparable faults within a year. i currently have a Russel hobbs double door frisge that i bought two years ago and it stopped working beginning of december 2023, its irreparable, im soooo frustrated thinking of the money i spent buying this fridge and i now have to buy another one. i would definately like to be refunded. Russel Hobbs is a Scam”
