Wish I could give no stars customer service is none existent!’ Had my iron 14 months there is power to the iron but is not heating up. I’ve sent 8 emails over 2 week period not one response. I called them after holding for best part of 1 hour I was told I would have to wait for a response as they were catching up from the holiday period I asked what holiday they replied Christmas???? The iron cost £60 so was not cheap I now have no choice but to purchase a new one as this is causing me too much stress in chasing these people for them to my even send an acknowledgment it’s not worth it!!! I will most definitely steer clear of Russell Hobbs in the future. I don’t understand why they offer 3 year warranty get you to register and then have no intention of honouring it I suppose you live and learn. A big thumbs down to Russell Hobbs awful people