Absolutely appalling customer service. Toaster failed after 4 months. Russell Hobbs Initially refused to engage, instructing me to deal with Amazon, who sent me back to RH. Eventually, RH agreed to send replacement. However, they sent the wrong model and colour despite be sending photos and model number. They then refused to send me a correct replacement until I’d returned the incorrectly sent replacement. They sent a ‘prepaid’ UPS return label and I returned the incorrect toaster. They then sent the right toaster, but UPS billed me for the return service which RH then refused to reimburse. This process took 8 weeks. Just unbelievable.