4 packs of xl socks ordered. 3 packs were ok. 1 pack although marked xl were too small. The Company asserted their high quality control and reminded me I had ordered 4 packs of xl socks and that was what they sent. They made many excuses ; complicated pattern suggested stretching the socks requested photos with other socks for comparison, then photos with a tape measure, then a request for measurements. They finally accepted the socks were 5cm shorter than the rest a replacement pack of “tore” socks were sent to me they were also too small. I returned the socks no refund was forthcoming my email went for a time unanswered. I thereforedisputed payment via my card provider. Nordic socks then indicated they were unable to issue a refund until the dispute was closed and I was promised an “immediate refund” I closed the dispute with my card provider 16 days ago. I am still waiting for a refund. Their recent response was “I passed it on”