“Poor material that shrinks and lack of proper customer service.
I found Nordic Socks online. I ordered a 3 pack of winter socks and a 5 pack of mid-season socks. Total of just over £60 inc. delivery. I had read on their website to only wash at 30 degrees and air dry. I followed these instructions to the letter and found that after only one wash all the socks had shrunk significantly. The winter 3 pack ones were so small that I could not safely get them on without cutting the blood supply to my legs! My feet are size 11 and these socks are advertised as UK 10-12. I contacted Nordic Socks who appear to be a German company, nothing to do with the Nordic region. (socks are actually manufactured in Turkey). They gave me the run around asking for a photo of the socks, then a different photo of all my socks. Finally they admitted "We have rigorous quality control, but sometimes we fall short. We apologize if this causes any inconvenience, but please be assured that such incidents are quite uncommon. We would like to offer you a 50% refund for the Charcoal set of 3." I reminded them that none of the new socks were fit for purpose but that didn't seem to matter. After refusing the 50% off 3 socks they then offered to send more in a larger size. Not really what you want after spending £60 on 8 pairs of defective socks. I get the feeling this is just a scam to sell sub standard cheap socks as higher end goods with poor customer service. My advice? AVOID AT ALL COST. I'm going back to my usual supplier, I normally buy socks from (HJ Hall UK) - I wish I had stuck to them, always been good quality.”
“Awful. No merino. Thin and gagged. Trying to make out they're a company called "nordic socks"
Told me I was getting a full refund, which never happened. Avoid.”
“These were Australian bought Nordic socks. Not very woollen, sizing much smaller than it's labelled, some of the colours have been photographed in flattering light. Same as UK sold socks, terribly disappointing. Man's size 12 fits a women's size 8.5, tightly. I understand The Nordic Sock Company is where I should have spent my money.”
“I was looking for fun, warm , low profile socks that I could wear without feeling my feet were scrunched into my shoes. These fit the bill. The socks are warm and I have used my 5 pairs in constant rotation for about (?) 10 years now. They’re showing their age now and I’ve blown out the bottom heels in 3 of 5 pairs. The only negative I can speak of is that there is minor pilling. Time to replace with more Nordic Socks.”
“I bought my son a pack of Nordic Socks for Xmas and he is delighted with them, high quality and supremely warm. However, I later fell for the Chinese copycat adverts for Nordic Wool (co.uk) and ordered 15 pairs off them. Total tat, absolute rubbish which came from Hong Kong and the PayPal payment went to Chenyang Trading Co Limited. I opened a case with PayPal and the company quickly offered a refund as long as I closed the case, telling me that I needn't return the socks to them. Naively I closed the case but no refund followed. Next thing was that they offered, through PayPal, to refund me if the Socks were refunded. As they had been donated to a collection for the homeless, this wasn't possible. Eventually PayPal found in their favour and closed the case so, furious, I went to Trustpilot and wrote a scathing review. Within minutes I was fully refunded and emailed by 'Lilly Williams' the alleged founder of Nordic Wool (actually Chenyang Trading Co) and asked to alter my review. The whole episode was very stressful.
In conclusion I intend to buy more high quality socks from Nordic Socks but I wouldn't touch Nordic Wool with a bargepole and I strongly suspect reviewers here are confusing the two advertisers”
“This website is a SCAM! Do not buy from this website. It is a cheap copy site based in China. The socks do not contain any wool at all. They are cheap polyester fakes from China. AVOID!
I emailed them as soon as I realised when the real company posted that they are a fake site. They then emailed me back saying they would cancel the order but didn't, still took my money and are still sending me shipping updates.
I have had to cancel my credit card and raise a complaint with my card company.
Whatever you do do not give these crooks your card details.”
“This is a scam. Do not buy from this company. They take your money, nothing gets delivered, nor do they respond to emails. Please don't get caught out like I did.”
“Placed an order on line with Nordic socks. Received an email confirmation number !
Shortly after they emailed saying order did not go through .
So I placed another order !
Received an email with order number.
Checked my bank and they charged for 2 orders !!
We still haven’t revived any socks !
Have emailed them with no resolution .
Awful customer support.”
“This company is a scam. It has been a month since I placed my order and they have not delivered it. The customer service team is ridiculous and do not deal with the issue. They have blamed the courier but haven’t actually looked into the problem. Do not use this company”
“Nordic socks look lovely - but they are not quite what they seem. A lot of money goes into the promoting them, but the product of a very low quality. Two pairs have disintegrated after only wearing them for a couple of weeks. The company maintains that the sock are guaranteed for only 3 months - which speaks for itself in terms of their confidence in their own product. The customer service amounts to a series of highly sophisticated standard communications which are unable to address legitimate concerns about not only the the quality of their product, but also their after sales care. Additionally, the socks are not sold individually so you end up purchasing several pairs - at a not insignificant cost. Only to discover that they are not quite what they seem on their website/instagram etc. They will not accept any returns of new socks.”
“The sock size extra large is too small for a man. It is made in Turkey and contains only 37% wool. There is no customer service phone no or e-mail, no returns policy so if it does not fit you… it is just another bad buy online. Strange that they have so many good reviews ………
P,s. The blanks below is because you don’t know how to communicate with the company!”
“4 packs of xl socks ordered. 3 packs were ok. 1 pack although marked xl were too small. The Company asserted their high quality control and reminded me I had ordered 4 packs of xl socks and that was what they sent. They made many excuses ; complicated pattern suggested stretching the socks requested photos with other socks for comparison, then photos with a tape measure, then a request for measurements. They finally accepted the socks were 5cm shorter than the rest a replacement pack of “tore” socks were sent to me they were also too small. I returned the socks no refund was forthcoming my email went for a time unanswered. I thereforedisputed payment via my card provider. Nordic socks then indicated they were unable to issue a refund until the dispute was closed and I was promised an “immediate refund” I closed the dispute with my card provider 16 days ago. I am still waiting for a refund. Their recent response was “I passed it on””
“I ordered the pack of socks as a gift needed for the 15th. I placed the order on the 28th of Sept and it is now the 13th of Oct. and I still have not received them. The customer service team literally just fob you off. They blame the courier without trying to get to the bottom of it. All I get are silly replies with no merit to them. Perhaps a copy and paste method. The last email I received was:
"Unfortunately, there is still no update in the tracking. As soon as the parcel is reported as a return, we will refund the amount"
I was told that Royal Mail tried to deliver but I have checked my security cameras for the whole day on the 6th when they claim delivery was attempted. And not one person came by to deliver anything. Unfortunately Royal Mail is also as useless as this company. I cannot contact them at all and the tracker has said the same thing for over a week. I have told this company multiple times that RM never tried to deliver but they are just wiping their hands clean of the situation.
I have now gone to Citizens Advice and to my bank and created a dispute to get my money back.
Please if you do not want to throw your money away, STAY AWAY FROM THIS COMPANY.
Update:
It is now over two weeks since I ordered. I am 💯 convinced now after reading other reviews that my item was never sent out and they are just making up lies.”
“I ordered large socks but half of order was medium, far too small. Even the larges size are really too tight for my size 10's(UK). Even if they fitted, they are very average socks. Company offered to send replacement. Never delivered but they went to the trouble of setting up a scam tracking site to say they were delivered. They have not replied to my emails since. Avoid them like the plague.”
“Totally agree with the other reviews, wrong sized delivered and was unable to return, no help at all and cost me £60. Totally unprofessional company cheap and nasty.”
