I got my items as ordered, but the customer experience is awful. I ordered on a Monday, a week later I started trying to chase up as I had heard nothing since ordering, I spent an hour and a half on the phone one day with no answer (I have a screen grab of the phone call to prove this). Some emails go unanswered for nearly a week, all of them take several days. I eventually got through on the phone one day to find they were waiting on stock, even though there was no indication of this when ordering or afterwards, a simple indication of this after ordering would have saved a lot of hassle. A few days before dispatch I asked to cancel the tap, on the phone I was told they could not do this, even though they had the order on screen, I had to email, I pointed out that emails I had sent hadn't been replied to in nearly a week and my order is due for dispatch in a few days, and sure enough, my email was not responded to until after dispatch and the tap was still sent. I have put my feedback to them in an email, which has been totally ignored, not a even a simple acknowledgement of the issues I faced. Maybe this will get some attention? The tap is now due for collection at least. They were the best price overall for my order, but I certainly wont use again. EDIT: So, since all of this, my cashback through TopCashBack has been declined, and they have removed themselves from the site, so you can't even challenge it either, nice move to entice sales, then get out of paying them? Oh, and there was never any replies to my complaints, via email or followed up here.