Review and raise up to £2.00
Do not use this firm!! Appalling way to conduct business. I ordered a toilet (costing £570!) which was advertised to be delivered within 1-2 weeks. Next day I received email to say it was now a 'special item' and would take 11-13 days, do I accept. The following day I called and they said it would actually take 28 days to get to me - clearly with my builders lined up this was too long so I asked to cancel my order and receive a full refund. The office manager, Ryan McCartney, refused to give me a refund saying too late I had accepted the order the night before and only 'typical' delivery times were provided so tough, I could not cancel my order, nor would he let me speak to anyone more senior than him and advised me to take it up with the Trading Standards, Retail Ombudsmen or Citizens Advice Bureau. I have never experienced such underhand and unacceptable conduct.