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UK Bathrooms Reviews

1.4 Rating 54 Reviews

9 %

of reviewers recommend UK Bathrooms

Company Reviews

1.4

Based on 54 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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UK Bathrooms 1 star review on 27th September 2023

UK Bathrooms 1 star review on 25th September 2023

Interior Designer

UK Bathrooms 1 star review on 11th May 2022

UK Bathrooms 1 star review on 21st April 2022

UK Bathrooms 1 star review on 21st April 2022

UK Bathrooms 1 star review on 8th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy anything from this website You will not receive the item. You will not receive refund. You have been warned. I have lost £500+ for something purchased in February. I have been fed lies from customer service agents about a refund. And have been advised on email the company has gone into liquidation and no further support will be given. Terrible.”

Posted 2 weeks ago

“DO NOT purchase from this website - they have taken my money and not delieverd my product. The phone number doesn't work. I have emailed 15 times and I am now taking legal action.”

Posted 2 weeks ago

“Just like everyone else on here, but the problem is, these reviews don’t show on their website when you order. My first order, payment went through but I got an email stating there was an issue at their end payment gateway so the order had been cancelled and I needed to start again. So wish I’d walked away at that point. It gave them the opportunity to use Easter as an excuse for a longer time frame and once the payment goes through, they are not interested. They give you a vague timeframe much longer than the 3-5 days stated on their website when you order. They don’t answer the phone and you just send one despairing email after another (I do believe these emails are read seeing as their Facebook page has been taken down the day after I highlighted the bad comments on there) I have found the basin unit through another company now who had already delivered the matching cabinet (wish I’d phoned them to begin with as item we required just wasn’t on their website but they are able to get it) So I am demanding a refund now but not confident anyone gets refunds. Taken it up with the credit card company. Never had an experience like this. Will be more vigilant at seeking out reviews in future as none of this is available on their website. They are crooks. Stay away.”

Posted 2 weeks ago

“This is another one of those too good to be true companies. I purchased some basin taps and wastes via their website, only to be informed the payment hadn't completed properly and the order was cancelled (I wish i'd left it there). I confirmed that the issue was with their system and once they'd got back to me, i reordered the same items. This time payment was taken and i believed all was well. However, the items have not arrived, they are no longer responding to my emails and the phone number provided just rings through (strange, when i was getting instant responses to my emails, whilst i was making the purchase!). I have now cancelled the order and requested a refund (wonder if i'll ever get it) and will follow up with paypal and my creditcard provider to regain the money. Long story short, stay away from this company! They're a scam!!!”

Posted 2 weeks ago

“Just to let everyone know COA Living is a business under the same address as UK Bathrooms and I have revived the same appalling service from them. No product after waiting 3 weeks. They have not answered emails, or calls, and their website chatbot doesn't connect to anything. I'm going to pursue with the bank to see what my options are.”

Posted 1 month ago

“Appalling! So called customer service number either doesn’t connect or if it does, a recorded message says that the user is busy… Busy doing what? Robbing people? Received a completely broken item and can’t get hold of anyone. Do not use this company. No response via email either”

Posted 1 month ago

“Do not touch this company under any circumstances. They refuse to refund my credit card after the bathroom basin was delivered broken. I repeat under no circumstances use the company. The phone No on the website has been disconnected”

Posted 1 month ago

“They take your money and never deliver your goods. They also never answer phone calls or emails. They have now blocked my number so i am unable to ring them - proving beyond doubt that they purposefully ignore calls. Further action needs to be taken against these criminals.”

Posted 1 month ago

“Purchased over £3000 bathroom goods, they knew the date required, the order was changed several times due to stock issues, they rarely replied to the many emails chasing them and phone always rings out. Turned out nothing was in stock, and they have been unable to refund my money. I should have researched before I paid, they have hundreds of reviews suggesting their dishonesty. They are unkind and exist by not supplying goods and keeping customers money, apparently by company restructuring. They claim to be Holier than thou, if they are, they will reap what they have sown. They appear to show no remorse and can only exist by what appears to be dishonesty, They claim they refund diligently, THEY HAVE NOT REFUNDED MY MONEY, PAID IN GOOD FAITH. DO YOUR RESEARCH BEFORE PLACING ANY ORDER, THEY OWN THREE COMPANIES, NAMES AND ADDRESSES OF OWNERS AVAILABLE ON HMRC WEBSITE! They had their names removed from my initial review. I GUESS EVERYTHING IS CATCHING UP WITH THEM! My reviews will be removed when my money is refunded!”

Posted 4 months ago

“Ordered two toilets back in July that were showing in stock, They were never shipped so after a number of weeks I spoke to them and was told a system error/glitch stopped the order going through (even though payment was taken). They then said it would be shiped direct from the supplier and that they would be with me in the next 10 working days. 5 months on from ordering I still do not have the products and they are no longer answerring the phone or emails. Paid via Paypal so now pursuing the money back from them”

Posted 4 months ago

“As with most other recent reviews, I too was advised that UK Bathrooms were going into voluntary liquidation and were not only not going to supply the £1K plus goods I had ordered but also wouldn't be giving me a refund owing to their financial position, leaving me to have to claim a refund via Section 75 and my credit card company. At that time they were also taking new orders along with customers money and showing the items I'd ordered as being in stock. Now they are saying they are scheduling a "relaunch" in October 2023. In my opinion, the same directors will walk away having suffered minimal, if any, financial losses from the voluntary liquidation and then start up another business, if not essentially the same business but probably under a different name, from scratch and then at some point in the future go into voluntary liquidation again after creaming off customers' money. My advice is don't buy anything from any business who's directors include the same Andrew Dixon Boddy, Graeme Roger Borchard and Peter John Gregg who were the directors of UK Bathrooms. In my opinion, these villains need to kept out of business.”

Posted 6 months ago

“UK Bathrooms also pose under the names "Ripon Interiors", "Yorkshire Bathrooms and Kitchens Ltd" and "GBB Interiors Group" (and probably others owned under the same directors). https://find-and-update.company-information.service.gov.uk/company/05422380 We ordered and paid for bathroom fittings on 11th Sept and were advised 1- 3 weeks delivery. Received email 10 days later (21st Sept) stating the company was being "restructured" and to be "assured" that the purchase "will be delivered as promised", and to expect "Timely delivery" and "Continued support". I wrote on 28th Sept to check on order and was surprised to be advised they are "unable to fulfill certain orders" and that they are "unable to issue refunds directly", and recommend I initiate a chargeback under section 75 of the consumer credit act. The website is still open, and still taking orders. Take notice people.. this is a scam. It's a group of dishonest individuals advertising cheap goods that they don't have, and haven't any intention to supply.”

Posted 6 months ago

“DO NOT USE. Company is going into administration under the guise of a "Relaunch". Orders are not being fulfilled, and customers fortunate enough to have paid on a credit card have been told to file a claim with their bank.”

UK Bathrooms 1 star review on 27th September 2023

Posted 6 months ago

“I am waiting for over £5k worth of bathroom fittings from orders made in July and August that had a lead time of 1-2 weeks. I've had so many promises they'll be delivered but it's all lies. I've noticed today they've closed the website to new orders and have said some existing order won't be fulfilled. I don't know where that leave us?”

UK Bathrooms 1 star review on 25th September 2023

Posted 7 months ago

“This company is insolvent! DO NOT USE This company has repeatedly lied to customers, first by stating items are in stock and in the warehouse upon ordering on the website only to delay them for months, then launching sales to create more positive cash flow when they were knowingly insolvent which is a shameless and illegal practice and I will be referring them to the police on this matter and suggest if you have been effected by this that you do. It is illegal and these people should be in jail, pure and simple. There is simply no excuse to misrepresent the financial health of an organisation, lie about stock levels and availability, and continually entice people in with sales offers that they knew they would never fulfil. It's a hard lesson learnt for me after months of being fobbed off, lied to and ultimately defrauded of thousands of pounds of goods and costly delays to my bathroom renovation like so many other people on here. The directors Andrew Boddy, Peter Gregg and Graeme Borchard, who knowingly undertook this course of action, have defrauded hundreds of customers and simply written off this debt under a CVA and rebooted the company and the lack of empathy they have shown their customers is contemptuous. These people are completely and utterly shameless so please don't be enticed in by sales offers that they will not fulfil. Looking at companies house it is clear that the directors have involvement in several existing and past entities that has insulated them from any hardship whilst 'defaulting' on monies to untold numbers of customers so have no sympathy for these people. They are absolutely fine and this is fraud so please take action with trading standards and the police so that they are not allowed to trade again or continue to punish other innocent customers with their greed and mismanagement. Date of experience: 25 September 2023”

Posted 7 months ago

“Similar issues as everyone else by the look of it. I placed an order as far back as the 10/06/23, with a promise of 3-5 working day turnaround. Its been 3.5 months (102 days / 74 working days) and they still have not delivered all items. During this time I have had to send 23 emails, 9 of which I requested to make a complaint and I have not once had a manager call to attempt to listen or discuss my complaint. Currently out of pocket, out of time and having to report to Trading Standards. A complete and utter shambles of a company.”

Posted 7 months ago

“I have had the same experience as others on here. I have just been fed a lot of lies from this company, through chat/email of course. I have cancelled my order after 3 weeks. They clearly cannot fulfil my order - but the item is still listed on their website as ‘in stock’. If I get any more stress from this company with refunds etc, I will be heading for Trading Standards. This company should not be allowed to continue to trade in their current fashion.”

Posted 7 months ago

“1 star is too many! Do not do buy from this company. I previously wrote a review on Google and they have switched those off now because of how damning they were from so many customers. Customer service is terrible, they have an unmanned number. Our order was delayed by more than 3 weeks. We ended up cancelling the order when they pushed the date back again because our situation was critical and we had lost all faith our order would actually be fulfilled. Our orders from other suppliers were delivered within two business days! How this company even continues to operate with how shocking their service is i do not know and this experience is reflected in many other reviews seen here and on Google. We have a formal complaint with the company but doubt they will action anything as they clearly have no regard for the impact such horrendous business practice can have on peoples lives. The fact they are responding to positive reviews here and ignoring the negative ones is just another example of how they clearly have no idea what they are doing.”

Posted 7 months ago

“Honestly stay away. Spent 22 days chasing with emails, No communication of delay, blames third party, staff rude, no contact number for this company so all emails, told numerous of times you’ll get a reply on a certain day then they never get back and feed you excuses. Items of poor quality, so stressful dealing with the customer service team, stay away from Charlotte, Aaron and Robyn. Directors apparently aware of issue but got nothing to say for themself. Never dealt with such an awful company, no customer service skills what so ever. No communication between the staff, one tell you one thing and the same day someone tells you something else, full of lies. Not one to go out my way to write reviews but this company need investigating. Felt so let down as a customer and so frustrated and got no where at all. Awful experience”

Posted 8 months ago

“It's difficult to understand how companies like this still exist in this day and age. They lie about their stock levels and don't inform you they can't deliver as promised until you contact them. They don't allow you to talk to them on the telephone like a normal company of course - you have to sit in a chat queue until someone can be bothered to respond. AVOID LIKE THE PLAGUE. There are plenty of other honest bathroom retailers out there.”

Posted 9 months ago

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UK Bathrooms is rated 1.4 based on 54 reviews