"DO NOT USE.\r\nCompany is going into administration under the guise of a \"Relaunch\". Orders are not being fulfilled, and customers fortunate enough to have paid on a credit card have been told to file a claim with their bank."

"I am waiting for over \u00a35k worth of bathroom fittings from orders made in July and August that had a lead time of 1-2 weeks. I've had so many promises they'll be delivered but it's all lies. I've noticed today they've closed the website to new orders and have said some existing order won't be fulfilled. I don't know where that leave us?"

"SCAM.. We purchased a Villeroy & Boch basin. The first arrived smashed to pieces, they sent out another which had a big crack. There was zero packaging in the box. Now they won\u2019t respond to our emails. Our customer has a new born baby and we\u2019ve had to cancel on her twice now. They\u2019ve taken our money and scammed us. Shocking experience.. Steer clear!"

"Atrocious company, send out used, scratched items and when you complain and ask for a refund, you have to pay for the return postage and a refund could take 14 days\u2026.. if the USED ITEM, THEY SENT YOU, IS IN THEIR OPINION RESALABLE\u2026\u2026\r\nAbsolute joke of a company"

"Atrocious company, send out used, scratched items and when you complain and ask for a refund, you have to pay for the return postage and a refund could take 14 days\u2026.. if the USED ITEM, THEY SENT YOU, IS IN THEIR OPINION RESALABLE\u2026\u2026\r\nAbsolute joke of a company"

"Ordered not received within promised timescale, after waiting almost 1h on costumer line was told that they run of off stock and would have to wait another 5 weeks! Nobody bother to call us about delay etc. To get money back we have to send an written letter\/email. Very poor service! Not recommended! Would not buy from them against"