Ordered Zehnder towel rail electric elements with integral timers and temp settings. These were shown in stock with delivery 2-7 days. 2 basic heaters without the required timers were delivered instead (apparently because the required parts were out of stock for up to 2 months). This was done without any communication, despite being a cheaper and inferior variant. Sent emails which were taking 2 days to get a reply each time. Eventually got items collected for refund. Then saw that the out of stock items still being shown on web site but now at a lower price. Queried this with customer service, but obviously no response. Refund was not forthcoming, so got credit card company involved. What a nightmare for 2 relatively small components. Do yourself a favour and avoid these people. Wish I had seen the poor reviews before ordering.