Order stated between 2 and 5 days delivery. After 10 days sent a message asking when order would be delivered and received no reply. You can't call them. Sent an email and started receiving calls from a pallet delivery company wanting to delivery but no reply from UK bathrooms. Pallet company will only leave on the drive and not in a safe place. So asked for saturday delivery which they refused unless I paid more. It shouldn't be a pallet as only a small corner sink and pedestal. Finally got Saturday delivery agreed at no extra cost and email apologising. Just received an email today from after sales saying that 100 packs of bolts have been sent to me instead of 1 and they need to arrange collection. No wonder it needed a pallet!!! No apology in email either. Just when can we collect. They may be a bit cheaper than other companies but customer service is appalling! Would not use again or recommend.