Absolutely awful company! I have an Ideal Standard pan and purchased a Roper Rhodes seat from their website as it states it would fit most D shaped pans (like ours) and the hinges/dimensions matched our pan size. I purchased it for £51.54. Here is the wording from the advert (in case they suddenly change it after this post) "The Roper Rhodes Define Soft Close Toilet Seat comes in a high quality white and chrome finish. It will fit most toilets and is suitable for D shaped pans" The item arrived and one of the fixtures went in no problem securing to the pan. The other one had a problem continually popping out from the pan every time the seat was lowered. It was not holding in place and we had a professional plumber attempt to fix it in place for a long time. The conclusion was that there is a fault with the seat fixture. Clearly it would stay in place if this one works as the other side was fixed in tightly. I sent photos of the problem to uk bathrooms and they arranged for collection and agreed to refund me. However, they refunded me only £44.59. I queried where the balance was and they said this was for the postage they were not refunding me for Their stance was that they have refunded the seat as "goodwill" and the reason they are not refunding the postage is because the seat is for Roper Rhodes pans only. They never stated they were going to withhold any of my money as part of the collection and refund process which is very wrong and very bad business and awful customer services I have sent them screenshots of their advert which clearly state the seat will fit most D shaped pans and there is nothing that states it is for a Roper Rhodes pan only like they were now stating in their emails. Again the wording is "The Roper Rhodes Define Soft Close Toilet Seat comes in a high quality white and chrome finish. It will fit most toilets and is suitable for D shaped pans" I have pointed out that this is mis-selling if they sell an item as "will fit most pans" and when it doesn't work they state it is only for Roper Rhodes so they are not refunding all my money as it is my mistake. I have found their customer service shockingly stubborn. Even when the evidence of mis-selling is in black and white. They still maintain it is my fault for not having a Roper Rhodes pan so they are keeping my money. I find it absolutely petty that they will keep the postage money and lose a customer over it. One of the worst customer service experiences I have ever had from any company who make the rules as they go along. All I can say is avoid them