I called for help about my cousins husband’s visa refusal. They seemed very keen and lovely to begin with. Started getting emails where they consistently got my name wrong, despite my name being in my actual email address and me correcting them. I then decided to read reviews before handing over the £700 plus VAT charge they had in mind. They then sent me another email with the price of £750 plus vat. Then another email, again with the wrong name, stating that it was infact £700. A barrage of emails with wrong details on every level. I wrote them an email saying it wasn’t filling me with confidence that they could not get my name right despite me correcting them on multiple occasions. That I wanted to take time to read through reviews and speak to my cousin but I wasn’t filled with confidence. Literally moments later I get another call from them which I don’t answer and received a voicemail called me “Mr Tara” when I am clearly a woman, saying they were removing my details and my account because and I quote “they only take on clients that want to sort out their matter and we do not look for any sort of conflict” To remind you all, I asked for them to get my name correct and that I needed time to read through reviews. I would highly suggest avoiding this company, if this is the way they handle customers and simple requests like getting a name correct or even a prefix…I know I sure as hell wouldn’t trust them to sort out a visa application if something as simple as a clients name is too much for them to handle. Sabbah Shafiq, I highly suggest you take some training in the way you handle requests and customers because that was truly diabolical.