They had the best price (promotion) for the 5Ah Dewalt battery I wanted, and after it failed to arrive in the expected time their after-sales were very efficient and resolved the issue quickly. The warehouse had shipped via Royal Mail, which doesn't accept batteries. I spoke with Pete I think, who apologised immediately for their error (always welcomed), assured me he'd remind them of this condition and sent me another item which arrived the next day by courier. Mistakes happen and I was very satisfied with how it was handled, so I'm adding UK Planet Tools to my checklist of suppliers for future tool purchases.