“Awful customer services. Returned a space heater in Feb because it didn't come with a handle and still waiting for a refund 4 months later in June. Package sent via their return service and courier confirmed delivery, STILL WAITING FOR MY MONEY. Keep asking for updates and no reply. Will not use again.
AVOID!”
“Avoid, I bought a sander I used it for one day and it broke, I was half way through a job so had to pop out to Toolstation and get a replacement, I contacted UK planet tools to be told I was out of my 30 days for a refund, I was less than 2 weeks from purchase. I insisted knowing my rights and was sent a shipping label for return. Still no refund, I’ve asked my bank to step in but in honesty I’m conceding starting the small claims procedure. I will get my money back.”
“Absolutely amazing products! The prices are always the best, making it great value every time I shop. Delivery is super fast and reliable, which I really appreciate. The quality is excellent—everything is well-made and exceeds expectations. I’m very happy with every purchase and will definitely keep buying from you. Highly recommended!”
“I ordered a pull along plastic toolbox but unfortunately it arrived without a tote tray .
I rang them on Saturday morning and the missing tote tray arrived on Sunday, so they have redeemed themselves.”
“👎 🚫 Avoid UK Planet Tools. My latest order arrived with 7 items missing from a sealed box. Customer service is a shambles; they admitted a mistake was made on their end but are now haggling over the refund amount. I have had to escalate this to a formal dispute as they have ceased useful communication. If you value your money and your time, go elsewhere. This company is not interested in resolving their own packing errors”
“I purchased the Bosch garden pump for our school gardening club through a grant from the Bosch Foundation. Due to an hectic term, I was only able to assemble it during the holidays. The outer packaging was completely intact on delivery. However, the seal on the inner box had been sliced through and the battery was missing. This was not a courier issue. The parcel showed no external damage. The battery had clearly been removed before despatch. When I contacted Planet Tools, i was told I was outside their 30 day reporting period and nothing could be done. No responsibility was taken for supplying incomplete goods, and customer service was unhelpful and dismissive. Our school gardening club does not have spare funds to replace the battery, so the pump sadly remains unusable until i can somehow raise more money. A very upsetting experience, particularly given this was charitable funding for children’s education. I expected far better control, you don’t expect and nor should you have to check to make sure that an item hasn’t been stolen out of your order prior to despatch from what i thought was a reputable company.”
“Only got one star because zeros not an option. Returned a faulty tool over a month ago it was faulty from new but because I didn’t unbox it for 30 days and didn’t use magic to know it was faulty apparently they won’t replace it. I’ve called them 3 times to be fobbed off today they were meant to call me back surprise they didn’t. Don’t buy from them”
“Unfortunately it’s not a great review. I brought this drill and only used it a handful of times and it’s burnt out with smoke 💨 my other two that I own in green and black, have been going for over 10years. I only brought this one due to moving home and couldn’t find my others. I would not recommend buying
Lasts just outside or it’s warranty but if I was in the trade using daily I think your get a month or two out of it”
“Terrible company. Recently bought a impact wrench that intermittently stopped working .it was returned as faulty , the engineer at planet tool has decided he couldnt replicate the fault and returned the faulty item to me.. disgusting customer service. Biy your tools from elsewhere”
“They took the money for my new Dewalt SDS but its apparently been "lost in the post". They've refused a refund or to resend and I now have to claim via credit card. What an absolute JOKE of a company. The delivery is YOUR responsibility PlanetTools, total scam artists”
“I received few items from the toughmaster brand and after unpacking the first one, I was disappointed to find that the quality was so poor, after a few attempts it was unusable for me. I didn’t bother opening the other items, they were likely of similar quality. I contacted ukplanettools to explain the situation and offered to return unopened items while keeping the one I had already opened. Unfortunately my return request was rejected and then they want me to pay for return shipping - around half the value of the items, despite the large size of the box and the fact that I don’t have a contract with any courier.
Before purchasing, they were quick to respond to emails but their after-sales service has been a nightmare. It’s simply not worth ordering from them, as they don’t offer free returns and their collection service can cost up to £20 per box. This feels like an unfair policy and I wouldn’t recommend ordering from them.
Sorry, but I’ll be taking my business elsewhere and trying to buy next dewalt, milwaukee etc. tools at powertoolmate.”
“I bought a small Patio Heater from Planet tools. I didn’t use it that much, but after a year it stopped working. I contacted PT seeking a repair or replacement. They stalled & stalled, using the fact that I was a week over the year guarantee. In the end, I had to threaten bad publicity & Govt Ombudsman to get a proper response. It was Amazon who saved the day, giving me a full refund.”
“I didn't receive my order on the 3 weeks time.
Completely unacceptable communication from you side.
I'm not able reach you by phone.
Life chat not working.
Cancel my order.
Kind regards
Ihar Shpak”
