“Only got one star because zeros not an option. Returned a faulty tool over a month ago it was faulty from new but because I didn’t unbox it for 30 days and didn’t use magic to know it was faulty apparently they won’t replace it. I’ve called them 3 times to be fobbed off today they were meant to call me back surprise they didn’t. Don’t buy from them”
“Unfortunately it’s not a great review. I brought this drill and only used it a handful of times and it’s burnt out with smoke 💨 my other two that I own in green and black, have been going for over 10years. I only brought this one due to moving home and couldn’t find my others. I would not recommend buying
Lasts just outside or it’s warranty but if I was in the trade using daily I think your get a month or two out of it”
“Terrible company. Recently bought a impact wrench that intermittently stopped working .it was returned as faulty , the engineer at planet tool has decided he couldnt replicate the fault and returned the faulty item to me.. disgusting customer service. Biy your tools from elsewhere”
“They took the money for my new Dewalt SDS but its apparently been "lost in the post". They've refused a refund or to resend and I now have to claim via credit card. What an absolute JOKE of a company. The delivery is YOUR responsibility PlanetTools, total scam artists”
“I received few items from the toughmaster brand and after unpacking the first one, I was disappointed to find that the quality was so poor, after a few attempts it was unusable for me. I didn’t bother opening the other items, they were likely of similar quality. I contacted ukplanettools to explain the situation and offered to return unopened items while keeping the one I had already opened. Unfortunately my return request was rejected and then they want me to pay for return shipping - around half the value of the items, despite the large size of the box and the fact that I don’t have a contract with any courier.
Before purchasing, they were quick to respond to emails but their after-sales service has been a nightmare. It’s simply not worth ordering from them, as they don’t offer free returns and their collection service can cost up to £20 per box. This feels like an unfair policy and I wouldn’t recommend ordering from them.
Sorry, but I’ll be taking my business elsewhere and trying to buy next dewalt, milwaukee etc. tools at powertoolmate.”
“I bought a small Patio Heater from Planet tools. I didn’t use it that much, but after a year it stopped working. I contacted PT seeking a repair or replacement. They stalled & stalled, using the fact that I was a week over the year guarantee. In the end, I had to threaten bad publicity & Govt Ombudsman to get a proper response. It was Amazon who saved the day, giving me a full refund.”
“I didn't receive my order on the 3 weeks time.
Completely unacceptable communication from you side.
I'm not able reach you by phone.
Life chat not working.
Cancel my order.
Kind regards
Ihar Shpak”
“I have ordered a Milwaukee flask received it damaged.sent an email with pictures attached and had a ticket number but no response for 5days!! Call them up and they said they going to send a replacement. But they also haven’t sent anything and now they send me another email saying I have to send this one first and I can have refund because they don’t have it in stock absolute waste of time!! Avoid this company.”
“This company is" practically perfect in every way," great deals, rapid dispatch , great communications . Adam was a pleasure to deal with . Thank you.d”
“The is uk planet tools is fake
I brought some tools online 2 weeks a go and I have no tracking no nothing.
I tried to call them and the phone number no exists.
Dear buyer, don't buy online from the is fake website!”
“They advertised a product that doesn't exist but took my money anyway. They then took nearly 3 weeks to refund me which stinks. Is this a company that has cashflow problems? That might be why my refund was delayed, to help their own cashflow. I was at first told that as an apology I would receive a discount on any future purchase but no discount was ever forthcoming. I was then told that the Managing Director would let me know how the company would make it up to me. Guess what? Never heard a thing from them after that. Is this a company full of incompetents, cowboys, or people making a string of genuine but unfortunate mistakes? I think I know the answer. The service culture in this country is rotten to the core and in the centre of that core are companies like this. My advice is to avoid UKPlanetTools like the plague. Tools indeed...”
