********Stay away from this company at all costs....!!!!!!!!!!!!!!!!****** I bought the segway and scooter package deal at christmas and by boxing day I was contacted customer service when the segway kept running out of battery after 25/35 minutes. I sent it back (which took lots of emails) they tested it and said its fine and refused to give me a refund. They said it states on thier website that the segway "may run up to 2 hours"... this basically means if like me your segway runs out if battery after 30 minutes they are covered. Ill be taking this to trading standards as they repeated give me the run around and have basically said tough luck, no refund even though they spoilt my daughters christmas present. Please please please stay away from this company !!!!!!!!!