UK Segboards Reviews

Name: UK Segboards
Address: 60 Dudley Road East, West Midlands, Birmingham
Rating: 3.90

3.9 Rating 803 Reviews

72 %

of reviewers recommend UK Segboards

3.9

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03333 445538

Email:

hi@uksegboards.co.uk

Location:

60 Dudley Road East,
West Midlands
Birmingham
B66 1BB

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UK Segboards 5 star review on 18th March 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I could give them a zero star. The worst customer service I ever encountered with. I bought a hoverboard in Oct 2023 recieved it after about 2 weeks , contacted them in January time because of noise from the board, took seven months for the warranty claim process. I received it back today but now missing bolt and nuts from the package. Sick of contacting them on phone and emails. Disgusting service. Will not recommend anybody to buy from them. Waste of money.”

Helpful Report

Posted 1 year ago

“I wish I'd read the many other 1 star reviews on this site before purchasing. They all seem so familiar to our experience. They are not exaggerating. This is quite possibly THE WORST CONSUMER EXPERIENCE I HAVE EVER HAD. I could write an essay on the extremely protracted, extremely stressful and upsetting process of dealing with this company but there's no need. Read the other one star reviews and believe them . In short though.... We bought two boards and carts for our kids for Christmas. They had a mind of their own and were extremely dangerous and then they just didn't work. Emailed the merchant and was told to send videos of the boards malfunctioning. We did this and were told to send them back. We did this but were then told there was nothing wrong with them and that we had damaged them so we could not have a refund. If you know the Consumer Rights Act then you know that our right to a refund is a no brainer. Not of satisfactory quality and returned within 30 days with evidence of dangerous malfunction. Instead they forced us to go through countless back and forth emails and numerous telephone calls all with them refusing any refund. In the end we got our bank (Thank you Monzo!) to pursue it for us. It took ages but in the end they got our refund for us. In the service of brevity I've missed out so much of this nightmare process which took 5 months to get our £550 back. DO NOT GO NEAR THIS COMPANY. TERRIBLE PRODUCTS. WORST POSSIBLE SERVICE. THEY HAVE NO REGARD FOR CONSUMER RIGHTS AND ACT SHAMELESSLY IN THE HOPE THAT YOU WILL GIVE UP. SAVE YOURSELF THE GRIEF. DON'T TAKE THE RISK. ALL THE BAD REVIEWS ARE TRUE.”

Helpful Report

Posted 1 year ago

“They sell faulty products, they knowingly break consumer rights laws, and they have stolen my money. Avoid at all costs! Ordered a hoverboard and cart in October 2022 as a Christmas present for my 8 year old daughter. Purchased as the website boasts that the speed can be adjusted. Part of the order arrived in mid-November and the rest arrived in December, just in time for Christmas. Christmas day came and we discovered the speed CAN NOT be adjusted, and it operates at maximum speed all the time. Of course, this led to several crashes and a very frightened and disappointed little girl. Contacted this company via email on December 26th to express my concerns, exercise my consumer right to reject the goods within 30 of having took ownership of them and get a refund. Despite my request, this company demanded images and videos and delayed the refund process. Finally, they arranged to collect the items in March 2023. After they received the hoverboard and cart again, I had to wait a couple of weeks for this company to "log the return into the correct system" and then more time for them to "assess the item". I waited patiently and later received an email to state that I wasn't entitled to a refund because the product had been used and was not in new condition. What did they expect, I mean, they were told in my initial email that the product was not functioning in the described way and it had led to several crashes. I've discussed this matter with my solicitor and the Trading Standards Agency. I've been informed that UK Segboards' T&Cs do not take precedence over the Consumer Protection Act and they have a legal duty to abide by the law. I have reached out to this company 51 times by phone and emailed many, many times, trying to get this matter resolved amicably. I have now served the director of this company with a final written notice that the next step is court action. Should I not receive a refund in the next few days, I will be opening a court claim against him. By the way, the contact details listed on their website are incorrect, they have seemingly moved and no longer conduct business there. It seems to me, having read through the many reviews on here and elsewhere that this company sells a substantial amount of faulty goods and will do everything they can not to refund customers. As things stand, they have the returned goods in their possession and they still have my money so they have essentially stolen from me. They have violated my consumer rights and stolen my money but rest assured, the company director cannot run forever. By hook or by crook, he will return my money and should the matter proceed to court in the coming weeks, I'll be claiming a large amount of additional money for calls, emails, postage and printing of necessary letters/documents, stress, and I'll be charging an hourly rate for all the time spent having to go through this process for the past 4 months. They may be reluctant to abide by the Consumer Protection Act but they are not outside the law! My advice to anyone reading these reviews is to think twice before conducting business with these horrible people. Once they have your money, they will do everything they can to keep it. They don't answer their phones most times, they seldom respond to emails, they move address without giving any notice, and they have a blatant disregard for the law. Avoid at all costs. Save yourself the same hassle I, and many, many others have had to experience.”

Helpful Report

Posted 2 years ago

“Disgusting company. Disgusting company. Absolute waste of time Ordered a Segway and go kart attachment for my sons birthday. Segway arrived.. pretty standard Segway… not the extra robust model it was made out to be on their website. The go kart attachment didn’t not arrived. I had no correspondence to let me know this was not arriving. Waited a few days…. no go kart. Tried to call… wasted a lot of time on hold… every time my call was terminated at the other end. I emailed… no response. My sons birthday passed with no go kart. I then wasted another 25 mins on hold to the uk Segboards … finally got to speak to somebody. The call handler (Chris) then read me a lovely pre-rehearsed script about how the manufacturer had let them down and their poor head of sales had to fly to China too rectify error. The long story went on and on wasting more of my time! Ending in….. they didn’t have any go karts… I would have to wait another week before the new ones arrived…. No offer of refund or idea as to when after the 7 days I might get my go kart. Call handler then put me on hold for an unnecessary amount of time when I asked to speak to a manager… wasting even more of my day and infuriating me further… not great customer handling skills. To be told no manager is available and that my son could just use just the Segway so why doesn’t he do that…. Shock! I am now at the mercy of maybe receiving the product at some point in the future when company decided or not. Terrible company… average product. Why are they taking orders for products they cannot supply.”

Helpful Report

Posted 2 years ago

“Absolute crooks! See the hundreds of one star reviews on here and other review sites then compare with the rubbish they put on their Twitter feed. Don't go anywhere near any of Mr Naveeds companies THEY NEED CLOSING DOWN AND FAST”

Helpful Report

Posted 2 years ago

Hi, We are very sorry you feel that way. If you can please contact us with your order details and we will be more than happy to help you. Kind Regards Customer Support Team

Posted 2 years ago

“Do not trust this company with your money. They failed to deliver my sons Christmas present from Santa after ordering it in October (ruining his Christmas morning) and I’m still chasing to have the money returned at the end of February. They have told me tens of times that they are processing the refund and it’ll be with me by the end of the week- absolute rubbish and joke of a company.”

Helpful Report

Posted 2 years ago

“Please do not buy from this company, they are crooks. You will not receive a working hoverboard and you will not receive a refund. You have been warned.”

Helpful Report

Posted 2 years ago

“Absolute scammers of a company who need to be avoided at all costs! Empty promises, incorrect products, European chargers, no response to complaints and absolute liars! AVOID AVOID! Hopefully this poor excuse for a company will be closed down soon so no one else has to suffer their incompetencies”

Helpful Report

Posted 2 years ago

“I ordered my sons hoover board 7th December 2022 & promised deliver by 15th December for his birthday, did not arrive! I have been fobbed off with excuse after excuse!!! I managed to speak to them yesterday 23rd December & I was promised it would be here on 24th December, but still no delivery!!! I have checked with courier service and they have no orders waiting to be delivered. I am so annoyed!!! I wish I had read the reviews before ordering. Do not buy from this company! They are liars who just take your money!”

Helpful Report

Posted 2 years ago

“I ordered my sons Christmas present ( the only thing he asked for!) on the 7th October and its now the 23rd December and it's still not arrived!!! Thankyou for destroying my sons christmas! Absolutely shocking service!!!!”

Helpful Report

Posted 2 years ago

“Scammers - i placed an order on 9th November only to receive a text a month later saying there was a stock issue and to change my item and I did. The two frames and seats have arrived In 2 boxes. I am left without ANY HOVERBOARDS and whomever is texting me claims it has been delivered and signed for. There should be more than 2 boxes if it took 2 boxes for each seat frame. On the website it claims there should be photographic proof of delivery from dpd and I'd like to see that because its not delivered. There is nobody answering the phone lines for your website or Facebook. I've texted this number 07520616466 that has been talking to me about my order and told them they need to find out where my hoverboards is or I will need to bring this to my solicitor. I ordered well in advance knowing I would be working all over Christmas and now i haven't got a chance to get my kids something else. How can you treat people like this and feel OK? I spent £635 for 2 hoverboards and 2 ride on frames and can't afford much else.”

Helpful Report

Posted 2 years ago

“Ordered mid October, fobbed off via emails constantly moving the delivery date back and now only the seat/frame has turned up but no hoverboard!! Terrible service!”

Helpful Report

Posted 2 years ago

“Board never arrived by delivery date, fobbed off by customer services with false delivery dates, struggling to cancel order, customer services lie, dont buy from thus company”

Helpful Report

Posted 2 years ago

“SCAM!!!! I ordered a hoverboard and kart for my 7 year olds birthday on the 3rd of October and it was supposed to be delivered w/c the 17th of October. The date came and went. I sent multiple emails and made multiple calls and was fobbed off with new delivery dates. Over a month later when I asked for a refund the company ignored me and tried to send just the kart with no hoverboard. I refused the delivery and the company have ignored every email I have sent since. I am in the process of recovering the money through my bank. AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

“Avoid at all cost. Terrible reliability and took a year to get our money back as they refused to refund despite them having the seaboard back for repair 3 times. Luckily we had credit card protection. They wouldn't even exchange for a new one. Terrible company hopefully they won't be around much longer.”

Helpful Report

Posted 2 years ago

“I purchased the segboard and buggy in July in anticipation of my daughter’s 8th birthday at the beginning of September. The items got stuck on a ship in Europe and delivery was delayed until 16th August. We charged the item ready for her birthday only to find that the item was faulty and unusable. I immediately contacted UK Segboards to advise them and to let them know that I wished to claim a refund once they were in receipt of the items. They sent me postal labels for DPD to collect the items from a local shop. We had a nightmare getting DPD to collect them, but that’s another story. Eventually the items arrive back at UK Segboards on 31st September. I emailed them and asked them to let me know when the refund was processed. On 6th October I received a response asking if I wished for them to send a brand new replacement that week rather than refunding. I politely refused- it had taken so long to get it in the first place and then a fortnight to get it back to them - I just wanted a refund to get my daughter a replacement from a shop I could walk into. No response from UK Segboards until 12th October when apparently the items had miraculously developed “cosmetic damage” and were therefore ineligible for a refund. Completely untrue- I had videos of the fault and photographs of the cosmetically perfect items prior to return. I lodged a PayPal claim, which I won and finally received the refund on 20th October. Be careful, this company DO NOT want to issue refunds for faulty products as is their legal obligation. I went sick when I discovered the fault and there was no mention of a refund under the faulty items section so knew I had a battle on my hands. Steer clear of UK Segboards.”

Helpful Report

Posted 2 years ago

“Please please avoid Ive had a faulty board from the offset the company tried their best to fob me off . Item returned 3 times at my expense problem still persisted . Upon return they failed to send cart back gave me a charger who had someone elses personal details on which is in breach of data protection. They deliberately scored out serial no. On the board. Item still not repaired one year later causing great distress to my autistic son . I rang 84 times and sent 58 emails to get the issue resolved . I have contacted an independent technician to get the board fixed he seems to think they are using second hand products in the boards and doesnt rate the morals or ethics very highly he was shocked at their un professionalism considering child safety concerns . They tried blackmail me stating that if i left a good review on their website i would be in with a chance of winning the cost of my purchase back therefore any reviews are biased . Im writjng this review to help other parents to avoid the heartache and stress I have suffered at the hands of this sham company who operate under 5 different names from the same address. There are loads more horror stories on line about similar situations with them please research and research some more. Please be aware dont let it ruin Christmas as was my case .best of luck god bless”

Helpful Report

Posted 2 years ago

“Excellent customer care, both boards became faulty after using for a week or so and they were returned and then returned back to us very quickly in perfect working order. I bought through this company so I had peace of mind and really glad I did. I have already recommended them to friends who are looking to buy one.”

Helpful Report

Posted 3 years ago

“Having placed an order for a hoverboard and kart I was the advised one my order that the kart was on back order. If I had known this prior to hitting but I would have gone elsewhere. Anyhow had the hoverboard which came a few days later, brilliant. The bit all went down hill from there. The hoverboard stopped working and there was a loose part within the body so sent it back for repair after having several conversations. It’s been over 3 weeks and still no hoverboard after chasing several times. I have asked to speak to a manager to be told my call would get escalated. Customer services told me that my delivery was taking place in Friday (12th August) but I received no notification from dpd so chased this up. I was told that the courier has reached max capacity and a driver short so my delivery would be prioritised to Saturday, nothing. Customer service is appalling with zero communication. I have an extremely upset 9 year old.”

Helpful Report

Posted 3 years ago

“Very poor service faulty board returned at my expense for repair waited over two months after product returned same issue . Asked for a refund messed me about now stating its working liad of lies . No hoverboard or return please please avoid like coronavirus awful run company”

Helpful Report

Posted 3 years ago

UK Segboards is rated 3.9 based on 803 reviews