I wish I'd read the many other 1 star reviews on this site before purchasing. They all seem so familiar to our experience. They are not exaggerating. This is quite possibly THE WORST CONSUMER EXPERIENCE I HAVE EVER HAD. I could write an essay on the extremely protracted, extremely stressful and upsetting process of dealing with this company but there's no need. Read the other one star reviews and believe them . In short though.... We bought two boards and carts for our kids for Christmas. They had a mind of their own and were extremely dangerous and then they just didn't work. Emailed the merchant and was told to send videos of the boards malfunctioning. We did this and were told to send them back. We did this but were then told there was nothing wrong with them and that we had damaged them so we could not have a refund. If you know the Consumer Rights Act then you know that our right to a refund is a no brainer. Not of satisfactory quality and returned within 30 days with evidence of dangerous malfunction. Instead they forced us to go through countless back and forth emails and numerous telephone calls all with them refusing any refund. In the end we got our bank (Thank you Monzo!) to pursue it for us. It took ages but in the end they got our refund for us. In the service of brevity I've missed out so much of this nightmare process which took 5 months to get our £550 back. DO NOT GO NEAR THIS COMPANY. TERRIBLE PRODUCTS. WORST POSSIBLE SERVICE. THEY HAVE NO REGARD FOR CONSUMER RIGHTS AND ACT SHAMELESSLY IN THE HOPE THAT YOU WILL GIVE UP. SAVE YOURSELF THE GRIEF. DON'T TAKE THE RISK. ALL THE BAD REVIEWS ARE TRUE.