I purchased the segboard and buggy in July in anticipation of my daughter’s 8th birthday at the beginning of September. The items got stuck on a ship in Europe and delivery was delayed until 16th August. We charged the item ready for her birthday only to find that the item was faulty and unusable. I immediately contacted UK Segboards to advise them and to let them know that I wished to claim a refund once they were in receipt of the items. They sent me postal labels for DPD to collect the items from a local shop. We had a nightmare getting DPD to collect them, but that’s another story. Eventually the items arrive back at UK Segboards on 31st September. I emailed them and asked them to let me know when the refund was processed. On 6th October I received a response asking if I wished for them to send a brand new replacement that week rather than refunding. I politely refused- it had taken so long to get it in the first place and then a fortnight to get it back to them - I just wanted a refund to get my daughter a replacement from a shop I could walk into. No response from UK Segboards until 12th October when apparently the items had miraculously developed “cosmetic damage” and were therefore ineligible for a refund. Completely untrue- I had videos of the fault and photographs of the cosmetically perfect items prior to return. I lodged a PayPal claim, which I won and finally received the refund on 20th October. Be careful, this company DO NOT want to issue refunds for faulty products as is their legal obligation. I went sick when I discovered the fault and there was no mention of a refund under the faulty items section so knew I had a battle on my hands. Steer clear of UK Segboards.