Ordered a board for my daughters christmas, board lasted a whole 30 seconds then went crazy. The lights kept flashing, one red light stayed on and it wouldn't respond to anythin even the reset. Contacted them and had to pay for it to be collected. After emailing almost daily about it, middle of Feb they said the board was on its way back. Sat in for 2 days waiting, then to be told (after me asking where it was!) that the board hadn't even been sent they were waiting on parts for it!! It is now March, was told a week ago i would get a refund. Have been trying to contact them to see when and still not heard back. I'm absolutely disgusted at the way this has been handled, can't even get through on the phone! Imagine having to tell your daughter almost daily that its being sorted and after all this time still having no CHRISTMAS PRESENT!!! Been holding off on this review but today my last nerve snapped after more numerous unanswered emails.