Was a bit worried after reading the reviews after I placed my order! I ordered a Black Carbon Segboard on 25th October express delivery. Was told that they were awaiting stock. When I messaged them online to check progress I was always kept up to date. They were very apologetic. I advised yesterday on the live chat that my order would not be available for dispatch until 13th November. They offered me a different colour which was dispatched that same day and I received it today. I am very happy! Thankyou UK Segboards. You have me your word and stuck to it. I will have one happy girl on Christmas Day. Thanks again.