So... anyone else on here who recieved a reply from the "customer service manager" recieved any contact from uk segboards. I certainly haven't despite them asking me to get in touch, which I did. Obviously just a ploy to look like they are a reputable company. I'm still £250 down from September for a board and kart that never arrived. Have ordered from bluefin trading now and they have been awesome, even threw in a free silicone cover when I told them about the disaster I had had with this company. My advice would be leave this company well alone, order from Bluefin Trading, what a difference!!