First ordered a segway for a christmas present back on 9th October and paid for express delivery. After it didn't arrive when expected we called and were informed they were having trouble clearing a backlog due to technical issues. We got the runaround for another 6 weeks with numerous promised delivery dates which didn't materialise. Called up to cancel but got persuaded to give them another go when they promised to pay the extra to have it delivered the next day - surprise, surprise no delivery happened. Called again and cancelled, requested a refund. What a surprise we got the next day when a segway arrived, looked at the DPD consignment number and it had been despatched after we cancelled! We opened the box to have a look at the segway to find that they had sent us a used segway, and it wasn't as if it was slightly used, scatches all over, cracked casing and more - do they think we're idiots??? Requested that they collect it the next day. Finally got refund today, about 7 weeks after first ordering. Another note, they do their own reviews on facebook, one of the reviews on there was from the manager who I'd spoken to a couple of weeks back, not the cleverest mob! DO NOT BUY FROM THESE CROOKS! THEY ARE DEFRAUDING PEOPLE ON A DAILY BASIS!