Bought the seg for my son for xmas, unfortunatly came damaged sent back company sent out 2 replacements both replacements where damaged started vibrating be for you got on my son was scared to use... sent both back company is now refusing to refund my money... says 14 days to return, they will not let me speak to a manager i am told that i have to wait for the manager to read my email and then he will contact me... 2 weeks and i guess he has still not read 3 segs all damaged blamed on transit ... i would not recommend at all the customer service i have had it rediculous...