Firstly I’d like to say the segboard itself is great, not a fault, but after I had picked up the delivery from the local nominated shop, I opened the boxes to check if the Segway needed charged, all was ok apart from there being no instructions on how to build the cart. I contacted the customer services through email and received a quick response with pdf instructions attached. However after resealing the boxes as it was my daughters main Christmas present that was on her list, it came to Christmas morning and after taking all the parts out for the cart, we saw it was damaged on one of the suspension parts and the pipe is basically flat and looks like it has already been built before. Unsure if this is an error that I have been sent one that had already been returned but it’s clear it has damage to it. I emailed with my order number and explanation of what we opened and would like a replacement sent as soon as possible but I am still waiting a reply.