Awful service and product! Product was delivered for my son's birthday, the product never switched on and wouldn't charge, I wanted a replacement as it had never been used however they wanted me to pay to return the hoverboard to them for them to fix and return to me. The item had never been switched on and didn't work so I wanted a brand new one. They had the item collected after me refusing to pay for collection and they have NOT given me a refund (nearly a month since collection now, I have also chased but been ignored). I have no product and they have my £290, I am going through my credit card to get my refund. Stay away, go to Argos or similar so least you can nip in store if you have a problem!