This company is an utter disgrace This company is an utter disgrace. I ordered a personalised top for my nephews birthday and paid express delivery, it took nearly two weeks to arrive (which was then after his birthday). When it did arrived we noticed there was a pluck on the back of the shirt. Not wanting to give a faulty birthday present I got in touch to request a refund. They disputed that there was even a fault with the top, after I sent them pictures and then sent the top back to them at my own expense. It’s now over two weeks since they received the top and I’m still having to email them back and forth. They originally offered me a 10% refund of a £76 order, ridiculous! I thought we had settled on a refund amount and had sent over PayPal details for it however today I have received a random rude message from them disputing the refund amount again. On top of all this, the only communication I get is one email each day between 3-4pm. I reply immediately but them am left waiting. They now have my money and my top. Avoid this company at all costs, they are really sketchy and have the WORST customer service I’ve ever encountered!