UKSoccershop Reviews

Name: UKSoccershop
Address: 42 Mote Hill, Hamilton
Rating: 1.33

1.3 Rating 355 Reviews

7 %

of reviewers recommend UKSoccershop

Company Reviews

Questions

Metrics

1.3

Based on 355 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just read these reviews, nothing has changed with uk soccershop. I’m waiting for refund, i returned goods bought online, they were too big. I had email saying goods were received by them and refund was being initiated. Now they say that whoever signed for my return of goods doesn’t work there. Even wrote letter of complaint to owner of company, no reply from him so Im going to trading standards”

Helpful Report

Posted 1 month ago

“Wish I could give them 0. Useless company. They’ve closed their phone lines and you have a better chance at winning the lottery then getting a response from the email address they provide as the only contact option. Absolutely useless workers, you would think the name printing on the back of the shirts was made by a 5 year old. Joke of a company. They were also in the news a few years ago for selling fake shirts… AVOID”

Helpful Report

Posted 2 months ago

“they are a scam. they sell t-shirts without the genuine player nameset. when you complain, they deny ever selling you that top. they are a fraudulent company involved in illegal practices with their customers. stay away”

Helpful Report

Posted 3 months ago

“I bought an Olise Bayern Munich shirt costing nearly £100, They sent me number 14 on the back but he wears number 17. They have ignored all emails for a return or refund. ABSOLUTE DISGRACE AVOID AT ALL COSTS YOU WILL BE SCAMMED!!!!!!”

Helpful Report

Posted 3 months ago

“You order a shirt for next working day. Than only for them to take 7 days to make the shirt ready for shipment so that it still takes more than a week for it to be at your house. Kind of misleading. Dont buy here if you want a quick delivery!”

Helpful Report

Posted 3 months ago

“AVOID AVOID AVOID. I don't even want to give this company 1 star. Please read this review and do NOT purchase from them. It is a scam. I ordered 2 cricket shirts with next day delivery at £8.95. The shirts never arrived, communications were dreadful and emails unanswered. They refused to refund me so I got my bank involved and Trading Standards. After that they promised me a refund but weeks later that is still not in my bank account. Any positive reviews on here are not genuine so beware. Do not buy from this company. I am hoping that my actions will force their closure to stop innocent people from being ripped off. Shame on them.”

Helpful Report

Posted 4 months ago

“I REPEAT DO NOT EVER EVER USE THIS COMPANY!! THEY ARE FRAUDULENT SCAMMERS PLACED AN ORDER FOR OVER £200’s AND NEVER RECEIVED MY GOODS!! THEY REFUSE TO REFUND ME HAVE BEEN IGNORING MY EMAILS BUT REPLYING BACK TO MY FAMILY MEMBERS WHO ARE ACTING AS IF THEY WANT TO PLACE AN ORDER IN WHICH THEY RESPOND BACK SWIFTLY!! PRAYING ANYONE WANTING TO USE THE UKSOCCERSHOP CHECKS OUT THEIR REVIEWS!! TERRIBLE CUSTOMER SERVICES SIMON YOU ARE HORRIBLE YOU STOLE FROM A MOTHER WITH TWO CHILDREN IN THE MIDDLE OF THE COST OF LIVING CRISIS!!! SHAME ON YOU!!! ABSOLUTELY DISGUSTED!”

Helpful Report

Posted 4 months ago

“Terrible company . Ordered jerseys for the euros supposed to arrive in 4 to 6 days and still haven't arrived 2 months later. Tried to log a complaint and they sent me a sarcastic response then stopped responding. Avoid at all costs .”

Helpful Report

Posted 4 months ago

“I Made an order on Saturday night for a personalized shirt and realized the name was incorrect I amended it on Sunday at 5 AM, while the order status was still displaying as NOT PRINTED, using the amending system provided by their website, which is supposed to be the best and quickest way to reach them, but they didn't even check and printed and sent the shirt with the wrong name. What is the point of showing the order status? What is the point of giving an amending option embedded in the same order system if you do not check it? What is the meaning of efficiency for this company? Rushing a delivery or giving a good and safe service? These shirts are not cheap. I wrote a complaint only to be answered 2 days later. Such efficiency there I see. I strongly advise using a different website.”

Helpful Report

Posted 5 months ago

“Paid for 3-5 delivery still no delivery after 14 days. No contact from shop.”

Helpful Report

Posted 6 months ago

“Absolutely the worst interns of customer service! Ordered 3 products and these dumb fools did not manage the delivery with DHL, hence it was returned to them. I requested for a refund and after constant emails, this theiving company has stolen my money and not come back to me through email! Avoid shopping here. I’ll be seeing these scumbag thrives in small claims court”

Helpful Report

Posted 9 months ago

“Bought a football shirt costing over £100. Within a few weeks the lettering had cracked and started to peel off. I contacted them and was told it was wear and tear. Shockingly poor quality product, disgusting customer service. Wish I'd seen these reviews before wasting my money.”

Helpful Report

Posted 9 months ago

“What can I say apart from AVOID this… What can I say apart from AVOID this company at all costs. Terrible service from the start. Sent the wrong items, awful quality products, late delivery after paying for a quicker delivery & still owe me my postage back from returning the items. Probably the worst company I have ever dealt with. AVOID.”

Helpful Report

Posted 10 months ago

“Do NOT buy from this company, they have no phone so you can’t ask for help. They ignored my emails asking for information on delivery, 5 weeks after I ordered and paid I’d heard nothing. I then threatened to report them to trading standards. A week later a refund appeared in my bank and I only found out a few days ago when I rang my bank, they hadn’t bothered to tell me. When I eventually found an email address I messaged them to ask why they had refunded my money, I was told the item was out of stock, it took them 5 weeks to tell me that but I suspect it was because I’d threatened them with trading standards. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 11 months ago

“AVOID, AVOID, AVOID...if 1.1 out of 5 doesn't tell you something nothing will! I'm so upset that I wasted 196 dollars with this POS company!”

Helpful Report

Posted 11 months ago

“Do not deal with UKSOCCERSHOP their customer service is terrible. I ordered a personalized soccer shirt as a christmas gift and 5 minutes after placing the order I contacted them, through their website (which is not user friendly) to request a change. I tried to find a phone number, but again could not find one on their website. I received an email 2 hours after placing the order to say my order was being processed. I responded to this email requesting the change. Obviously they had ignored the request I had sent 5 minutes after placing the order. Their reply was the order had been processed so I could not make a change. I then emailed back indicating the shirt was no use to me the way it was and to please make the change. They emailed me back again and said they were sorry no changes could be made once the order was processed. All of this happened within 2 to 3 hours of placing the original order. My order has been shipped, the next day believe it or not, so obviously they are not a busy company or word has already gotten around that they are a shady company to deal with. This company really needs to work on customer service. DO NOT DEAL WITH THE UKSOCCERSHOP!!! I have yet to receive the shirt. I wish I had read these reviews before ordering.”

Helpful Report

Posted 1 year ago

“I had been waiting for the product for a year. They said it arrived but the post office said it never arrived and demanded that they send a reference number, they never did. They made me chase them for a year and promised that the product would be returned and delivered again. Since I've been chasing them, they refuse to refund and are not helping to solve it. Worst service I ever received.”

Helpful Report

Posted 1 year ago

“Showing an item in stock in the size I wanted for my son for his birthday in 6 days. Was £10 more than any other site but they were showing stock available for instant delivery within the time frame. Paid an extra £5 for delivery to ensure it would arrive in time so now £15 more than anywhere else. Placed the order, had a message saying they were processing it and checking their warehouse before taking payment. Then they took payment and emailed to say item available and order confirmed. The next day I had a message of them saying sorry the item is out of stock and they cannot honour my order and a refund will be issued in 5 working days!! That has now left me unable to order from elsewhere in time and without the money to even do so as by the time I get a refund his birthday would have passed. Will never use or recommend these to anyone.”

Helpful Report

Posted 1 year ago

“Ordered a boys shirt on 9/27 - still not received. Many emails and they respond with reasons for delays but bottom line- 6 weeks later still no shirt!”

Helpful Report

Posted 1 year ago

“Customer service is non existent. Communication is by email only. It is impossible to arrange a return, refund or exchange. Emails are responded to by passive aggressive questions deflecting legitimate queries. No customer service is actually given. I think they intend to just wear customers down until they give up. I really wish I hadn't spent any money with this company. I advise everyone to avoid purchasing from them.”

Helpful Report

Posted 1 year ago

UKSoccershop is rated 1.3 based on 355 reviews