I placed a large order for overseas delivery (and paid a lot for express delivery). The order arrived late (not in time for my son's birthday - it was his main present). One item was missing - I wasn't informed in advance and had to chase them about it. They said they would cover the additional cost to ship it, but they didn't. I got the bill from DHL (cost more than the value of the missing item they shipped about 4 weeks later) and when I tried to contact them (SEVERAL times), they totally IGNORED every one of my emails. Totally unacceptable. Disgusted with this customer "service". What a joke. I have informed Trading Standards about it.