Customer Service: deeply kind & supportive staff Teachers: strong methodology; after my first lessons, sometimes a bit less material covered than optimal Comprehension: good vocab & dialogues; some content more helpful than other (i.e. maybe content could be a bit leaner because some seems a bit redundant) Conversing: most valuable part of the course by far; teachers are superb with this Reading/Writing: good, flexible writing assignments; teachers very good at helping me improve my reading Confidence: great approach; staff adjusted to my pace of learning; a very positive learning experience