I purchased the T3 1 1/4" Voluminous Curls Convertible Barrel for my mom for the holidays. Ulta was having a great Cyber Monday Sale, but I had ordered the wrong size and was just looking to exchange for the 1" barrel. That shouldn't be too hard right? WRONG. Since the curling iron is not in stock and no longer the same price, they aren't willing to order it in the correct size and price match? I also work retail and understand the limitations of ordering online, however, not in this scenario. I called customer service and spoke with representative Adrian who was rude and wouldn't let me get a word in. It took him to the end of the phone call to finally ask for my order number. I called back later after speaking with one of my local Ulta Beauty stores (who told me to call back as she thought they didn't seek correct action). I spoke with Dominique, who was very kind and tried to help me find a solution. I am now waiting to hear from my local Ulta Beauty on the next steps. Hoping Ulta will rectify this and hope I can later leave a better review.