Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.81

2.8 Rating 446 Reviews

43 %

of reviewers recommend Ulta Beauty

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Metrics

2.8

Based on 446 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer 15+ years. I recently placed an order for cologne set and perfume. I used $120+ in points and the rest on my card. The package was opened and label was torn and had to be reprinted, label clearly states that as well as tracking. When I received the perfume was gone and one cologne was taken from the set. I reached out to ulta and was told the shipment weight was correct when it left and they couldn’t help. I wasn’t disputing that, clearly after it left it was opened and items were taken and the label was reprinted. I’ve spoken to multiple people and don’t get a response or they just say they can’t help. They just stopped responding on Facebook messenger after being told "thank you for your understanding" I will never order from ulta again.”

Helpful Report

Posted 8 hours ago

“El día de ayer fui a la tienda que queda en la 6775 Eagle Watch Dr, Orlando, me trataron muy mal, fui a comprar un perfume entonces pregunté que donde estaba y me señalaron la vitrina el mismo producto decía tener un regalo por su compra a lo cual pregunté cuál era el regalo me dijeron no sé en la caja saben , me acerqué a pagar y le pregunté a la señorita la cual me dijo que no sabía le pregunto a la compañera de alado y ella le dijo cuál era el regalo , no pidió que la esperara , nada se puso a buscar en las estanterías que tienen detrás de las cajas , estaba molesta , decía yo no encuentro , se acercó y me dijo el valor que tenía que pagar , y le pregunto y el regalo me respondió de manera muy mal educada que no encontraba y yo le dije que en este caso que se puede hacer y de manera burlona me dijo nada , no hay , le dije que quería hablar con la manager , la llamo , está de acercó , ni me saludó , me quedé con el saludo en los labios ni me miró , no me preguntó qué pasó , nada , buscó en las mismas estanterías y encontró , se lo dio a la cajera y ya !!! Pésima atención , tengo la tarjeta desde hace tiempo y no me dijo de mis rewards 🥹”

Helpful Report

Posted 2 weeks ago

“I booked my appt for full highlights at 10:15 and i waited for 30 mins. i took from Elite level to get better results. Price was showing while online booking $177z I was told it might require extra time so for extra 30 mins beyond 3 hrs it would charged extra 65$. it took 3 hr 15 mins. I was charge extra for all 30 mins 65$ in 3 hrs so i was forced to pay 6 time 65 which is $390$ instead $177. she said i got major transformation package but i dont see my highlights at all forget about major.”

Helpful Report

Posted 2 weeks ago

“I had a minor shaping cut done, left with wet hair to air dry (took about 10 minutes to cut, a curly cut was done) and when I called back 10 days later to ask for additional tweaking as the cut wasn’t tapered enough (as requested), was told I’d have to pay in full again as there’s only 7 days allowed for adjustments. I wasn’t told of the 7 day policy and wash my hair weekly so wasted my money including the generous $45 tip I left. Customers should be informed of that policy and from a customer relations perspective, an exception should have been made. Surely won’t shop there for any reason again.”

Helpful Report

Posted 2 weeks ago

“I whent in with my friend usually service is pretty quick and fast and this time was aswell but I really enjoyed Araceli’s conversation and how nice and conversational she was really have to give her her flowers shes so tea and nice🤏🏽”

Helpful Report

Posted 2 weeks ago

“Go get your brows done by Courtney at the Kennewick Ulta! She shapes brows beautifully and the tint she does lasts and lasts. She is personable and truly listens to what you want done. I recommend her completely. If you want to look your very best Courtney is your girl.”

Helpful Report

Posted 3 weeks ago

“Love the sale deals! Want to give a big shout out to Emily at the Suncoast and Cortez Ulta! A well deserved compliment for all her help with products and going in the back to get a product my daughter wanted to buy that wasn't on the shelf! Great customer service Emily! You represent Ulta well and they are lucky to have you as an employee! Thank you again for your patience with us and all the time you spent helping us!”

Helpful Report

Posted 3 weeks ago

“I recently purchased the Valentino Donna Born In Roma Eau de Parfum 2-Piece Travel Gift Set what was sent to me clearly was not the one I purchased. Customer service explained to me that they ran out of the regular one that I purchased and I saw on the website. Instead of being notified of this change and asking me if I still wanted the item they just sent it. When I asked her about sending the correct one that I saw that I purchased she said they were still out. She said she would refund me or give me a small discount. This is giving deceptive ways behavior. No way that you let all these people purchase this and all of a sudden you run out in the beginning of having a promotion and send something else. Everyone should be compensated for this.”

Helpful Report

Posted 3 weeks ago

“I recently had an amazing cut and color experience with my stylist, Diana. She really understood what I wanted and made the end result better than I imagined. Great attention to detail but also efficient and quick. I highly recommend Diana!”

Helpful Report

Posted 3 weeks ago

“The Wow Extra Large bombshell volumizer has been a game changer for my hair that is so thin and fine with no volume. This priduct truly has changed my hair texture and have to thank ukta employee for recommending ! Best customer service.”

Helpful Report

Posted 3 weeks ago

“I am a Diamond member and Ulta send me Serovital hair vitamins that are expired. They offered nothing for the inconvenience of having to return them. Sending expired vitamins is inexcusable. I LOVE how they are like congratulations you get a refund! 🙄”

Helpful Report

Posted 3 weeks ago

“After placing my order during awesome sale this past Sunday. Their bootleg delivery service returned my package and I was sitting waiting all day for my delivery today. I got an email saying refund initiated. WHAT??? Now they will not reship it correctly and honor sale prices. This is why I shop SEPHORA! SHAME on Ulta.”

Helpful Report

Posted 4 weeks ago

“This approach felt deceptive and disrespectful of customers’ time and loyalty. As a Platinum member, I expected transparency and integrity from a brand that positions itself as customer-first. Instead, this experience has significantly eroded my trust in Ulta and directly influenced my decision to stop shopping with the brand. As a result, I am requesting the following: A formal apology acknowledging that the messaging and execution of this campaign were misleading. A clear explanation of why non-influencers were invited to participate in a registration flow that was never intended to be accessible to them. A commitment to a policy change ensuring future marketing communications clearly state eligibility requirements and do not place customers into false queues or dead-end registration pages. What could have been an opportunity to strengthen customer relationships instead demonstrated a willingness to mislead loyal customers for engagement metrics. Until this issue is meaningfully addressed, my loyalty—and business—will remain elsewhere. I hope Ulta takes this feedback seriously and uses it to improve how it communicates with and respects its customer base.”

Helpful Report

Posted 4 weeks ago

“Nya was knowledgeable, very pleasant to work with regarding make up. Loved her ! It seemed every time I wanted to purchase a product, sold out ! Asked upon check out about how often they receive stock, and was told every week. Well, if every week they receive stock and it sells out, doesn't that tell you maybe they should order more stock? The associates said products sell out fast. That led me to have my order delivered to my house. What a turn off. Don't think I'll ever go back there again. Yet, Nya was wonderful exploring and trying different make up.”

Helpful Report

Posted 1 month ago

“I go to the Lincoln Mall store and whenever I have Kayden he’s always so nice, polite and helpful.”

Helpful Report

Posted 1 month ago

“Agent lied”

Helpful Report

Posted 1 month ago

“Horrible . The store in Waterbury ct is very unprofessional and they greet only select guests . I received a broken product and much return was not accepted . It was over $200 and an expensive hair dryer . They do not have a fair or legal return policy . They lost a customer for good.”

Helpful Report

Posted 1 month ago

“[I received this product in exchange for my honest review] Hyalu B5 suractivated cream has a good texture that is not sticky or oily when applied to the skin. The smell is amazing and you can feel your skin tightening when it is applied. Comes in a nice blue pretty jar. Feels more like a high end product and I feel it will give you good results. When shipped, it is well packed. I would recommend this cream to anyone!”

Helpful Report

Posted 1 month ago

“I have always kept my account in tact and made payments on time. I had used the card in September. When I made called to pay the FULL balance off in October to have a ZERO balance, the agent assured me that it would take care of everything including the charge for paying over the phone. I made it very clear and repeated it several times that I wanted to make sure there would be a ZERO balance and the agent assured me that that was the case. I paid and got my confirmation number. Fast forward to December 26th….”CCB calling in regards to Ulta Beauty mc to avoid continued efforts to resolve this matter”….When I called I was informed that I owed over $84 and it was past due. I asked how that was possible as I had paid the entire balance off including the fees for paying over the phone and had not used the card since. The agent kept talking in circles saying that there was interest. I reiterated that charges incurred in September and the minute the bill arrived I called and paid the balance in full. Agent said there was residual interest. I asked how that could be possible when I paid in full prior to due date. The explanation was unacceptable and I requested to speak with a supervisor. The supervisor was not understanding and I was getting extremely frustrated. I am extremely disappointed and feel that the charge was totally unjustified!!!! Paid in full with ZERO balance means ZERO BALANCE!!! Customer service is not what it used to be, issues got solved in a satisfactory manner. Not anymore 😐 it’s very disheartening what extent these companies will go to to make the customer continually pay more, while providing less services.”

Helpful Report

Posted 1 month ago

“Terrible service! Never shopping here again. Ghetto cashiers that smell like weed”

Helpful Report

Posted 1 month ago

Ulta Beauty is rated 2.8 based on 446 reviews