Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.68

2.7 Rating 304 Reviews

39 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.7

Based on 304 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ulta Beauty made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ulta Beauty 5 star review on 1st August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ana gave me a recommendation to purchase the Dyson airstrait. Nahara did an excellent job in asking me to save on my purchase and open up a Ulta Beauty card. Thank you for a great customer experience.”

Helpful Report

Posted 1 day ago

“Sales person walked by me. Had a conversation with co-worker while I stared at her. Finally finished and asked to help me. Found the product quickly. Got in line to pay. Person at register couldn't find something in her phone--coupon? password? I don't know. Went on and on. Finally found it. Register froze. Started again. Clerk asking for additional help. No response. Next person in line getting checked out. Customer walked into the store and went to the far end register. Another quest for help by the clerk. Co-worker walked past me and on to the person who just walked in. I alerted her that I'd been waiting. She apologized and came to me explaining that she didn't know and just walked up to help. Ever heard of "who is next"?”

Helpful Report

Posted 3 days ago

“I usually dislike going into Ulta. Most of the employees are not so friendly, but today I hit the jackpot! I was blown away by Nicole's customer service! She was so nice, I felt like I've known her my whole life! What a great experience! Panama City Beach FL locate!”

Helpful Report

Posted 5 days ago

“I went for a root touch up and Amelia H ( the Ulta on West Main St in Kalamazoo, MI) did a great job. She is very conscientious and took her time. I am very particular so for me to say she did a great job says a lot. Thanks Amelia”

Helpful Report

Posted 5 days ago

Helpful Report

Posted 5 days ago

“New commercial disgusting with Trans man!!! Shame on you”

Helpful Report

Posted 6 days ago

“I’ve never had an Issue with Ulta, In fact they still allow me to scan my old membership card. Ulta delivers with hot tools and my normal hair products for hair styling my clients. Once i wasn’t happy with a hot tool and I was able to exchange with no issues”

Helpful Report

Posted 6 days ago

“Areta! GREAT! Sales Associate. (Store 461) Went from returning a product to purchasing what I really needed and more. Areta exemplifies what customer service has lost. She was professional and knowledgeable. Left with a smile!”

Helpful Report

Posted 1 week ago

“I just love ulta because they are very kind with every customer, I love that you can ask any questions and they know what to answer and help you.”

Helpful Report

Posted 1 week ago

“I cant speak highly enough of Dalacey Minor at Ulta store 1308 in Alpharetta. She was so helpful. She did everything with a smile. I love the lipsticks I purchased. Please recognize her for her great customer service and really representing the Ulta Brand so well. She's awesome!”

Helpful Report

Posted 1 week ago

“Ordered $50 worth of merchandise and they still charged me for shipping. Tried to cancel the order (you only have an hour to cancel) and they gave me the run around for an hour till it could no longer be cancelled. Then they said they would refund me the shipping fee but I am so furious with being jerked around by these guys I am taking my business elsewhere from now on. Thier reviews are so bad Ulta somehow does not allow for Google reviews to be written anymore”

Ulta Beauty 1 star review on 19th July 2025

Helpful Report

Posted 1 week ago

“Ulta Beauty does not hire older women, they discriminate on age no matter what your knowledge is. They would not hire me solely based on my age.”

Helpful Report

Posted 2 weeks ago

“love their products”

Helpful Report

Posted 2 weeks ago

“Normally I love Ulta, however, my last experience with them was a huge let down. I purchased a hair styling tool that unfortunately wouldn’t turn on. I took the tool back a week later to exchange it for the exact same thing. I was informed though, that I would have to pay over $50 extra because the item was no longer on sale! I could understand if it was something different, but it was literally the exact same product. I’ve never ran across this policy at any other store. Do better Ulta.”

Helpful Report

Posted 2 weeks ago

“I’m extremely disappointed with the CONSTANT cancellations at Ulta located at 40460 Winchester Rd, Temecula. Every single time I schedule a SKIN appointment, it gets canceled last minute because the person is sick; I book months in advance because I am out of State. I think the attention is focused on their local clients (which I understand) but should be honest about it and just not book out of states period. Very frustrating, unprofessional, and shows a complete lack of respect to customers’ time. If the technician is sick this often then they should have two people on their staff not just one. I’ve rearranged my own schedule repeatedly only to be left hanging on the day of. A one-time cancellation is understandable, it happens, but unacceptable when it becomes a pattern. I can no longer rely on this business, will not make any further appointments and you should not either if you value your time.”

Helpful Report

Posted 2 weeks ago

“Managers were helpful, but condescending and they watch people like they are going to steal something. There are some people that receive gift cards and don’t know exactly what they would like to purchase. So, they wander around looking for something appealing. Associates make assumptions. Today was not the only time Ulta managers acted this way and this is why I typically don’t go there. Saginaw, MI”

Helpful Report

Posted 2 weeks ago

“My review is for the ULTA Beauty in Sequim, WA; Store #1336. This store is stocked with multiple products and sales associates who are educated in pairing your beauty needs to the appropriate products. The Manager, Brittney has trained her staff well to listen to the customer & address the customers courteously. When I had a product malfunction issue, Brittney cheerfully refunded me for the product & treated me with first class service. I will always choose ULTA as they treat me, their customer, like I am right. Additionally, Alyssa M has assisted me graciously to find the best products for my facial needs & hair, I really appreciate her help. Marianne is another great associate who is kind and will get me help if needed. She always gives me blue ribbon service with a big smile. Thank you Brittney, Alyssa M & Mariann at ULTA! Sara”

Helpful Report

Posted 3 weeks ago

“I LOVE ULTA the workers are so sweet super helpful and just a great place to shop new items!!🛍”

Helpful Report

Posted 3 weeks ago

“The pricing how sweet the workers are they are very helpful and they gave me a deal on one product even though the deal ended an hour before but I had drove far for the deal.”

Helpful Report

Posted 3 weeks ago

“they helped me find my concealer shade”

Helpful Report

Posted 3 weeks ago

Ulta Beauty is rated 2.7 based on 304 reviews