Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.82

2.8 Rating 491 Reviews

43 %

of reviewers recommend Ulta Beauty

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2.8

Based on 491 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

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“I had a very disappointing experience at the Mayfaire, North Carolina location. The customer service was poor from beginning to end. The cashiers and team members could definitely benefit from additional customer service training. The staff was unfriendly and unwelcoming. No one greeted me when I entered the store, and there was no “thank you” when I checked out. When I asked for assistance, I felt like I was inconveniencing the employees. One team member previously even walked away while I still needed help. I asked for recommendations on a facial cleanser and a moisturizer with sunscreen, but instead I was directed to foundation, which wasn’t what I asked for. It seemed like the employee either wasn’t knowledgeable about the products. Overall, the experience was frustrating and disappointing. Because of the lack of customer service, I’ll be purchasing these products online from Amazon in the future instead of returning to this store.”

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Posted 5 hours ago

“I went to the ultra beauty at Ward parkway in Kansas City, Missouri there was a young lady named Braxton I hope I'm saying that right.who helped me with my foundation. I was feeling insecure because dark spots, she blended the foundation perfectly to match my skin.I tell you now I think I'm too cute she may have created a monster. Thank you”

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Posted 2 weeks ago

“I tried the Miss Behave Mascara & Dual Intentions Eyeshadow Duos. I really like both products. Both were easly to apply. I had no smudge with the mascara. I absolutely love both containers. They are adorable!”

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Posted 2 weeks ago

“It took three months to get a return on a dual lipstick and liner. Never again will I purchase from ulta or their partners.”

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Posted 4 weeks ago

“I have been dealing with this issue since 6/19. I placed an order for pick up at the location in Plymouth Meeting, PA. I arrive at the location on 6/21 after several messages informing me that the order is ready. They confirmed they order was ready but the staff was unable to find the package. This process took about 20 min of my time. The manager finally arrived to assist with the issue. She informed me that they no longer have the product in store. My pick up order was the last one in stock but they have misplaced it. She offered to let me reorder the product but would not credit me for the order the misplaced. I informed her that I did not want to pay again for a product that I did not receive the first time. She stating that I would have to take up the issue with custome service. I left the store upset and sent an email as soon as I got home. To this day I still do not have a response to that email. I then proceeded to attempt help thru the chat line. I was on the chat for over an hour during which at some point I asked for help from a supervision because the agent I was speaking with was not understanding my issue and not bothering to read my messages in full to fully understand what was going on based on his responses to me. His name was Oscar by the way. I then proceded to call customer service and spoke to 2 people attempting to receive a refund for this order. They informed me that they would elevate this issue to the operations department and they will reach out to me by emai. That was this past Monday and I still have not received an email from operations.In the meantime I continue to receive text informing me that my order is ready for pick up.”

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Posted 1 month ago

“I am warning everyone that I can. When you purchase a gift card from somewhere else, say like Sam's Club, for Ulta, and either the card is lost or stolen, neither place will heip you. NEITHER ONE WILL HELP YOU! Even if you have the card number. I will not go back to either place. Losers!”

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Posted 1 month ago

“The check out lines are always extremely slow.”

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Posted 1 month ago

“I’vy Ledbetter was very helpful and kind. She is a great employee and very qualified at what she does.”

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Posted 1 month ago

“Lisa was a great help at your gravois bluff location and was very helpful and understanding my needs on what I was looking for. She was very nice and sweet and would definitely ask for her help again Thank you Lisa I appreciate you and the help”

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Posted 1 month ago

“I have had the same stylist for years because I like the way she does my hair. I understand that things come up & don't mind rescheduling. But the last appointment, my usual person had an emergency & scheduled me with someone else, who also had an emergency & scheduled me with someone else. I showed up on time, only to have a crabby Brittany tell me she was all booked up & if she had to honor the appointment, it would throw her whole day off. It's not the rescheduling. Everyone has emergencies. It's the fact that I drove across town to honor the appointment & was still treated as though I was a huge inconvenience. I wasn't the one in the wrong, & yet she couldn't have been more rude about it. Maybe she's too young to remember what actual customer service is like, and maybe it wasn't her fault either, but she could have at least been pleasant and apologetic instead of rude. I didn't mess up her day. I was the one who wasted the gas and time.”

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Posted 1 month ago

“Went to get my son a haircut, Celeste has always been on the rude side. We were never greeted, instead it was “can I help you” as if I were loitering the area. When she found my appointment she then said “well I’m doing makeup on someone else so….” Never again will I waste my time here. $54 for a haircut with a side of unprofessionalism? No thanks. Customer service was also super unhelpful. What a nasty company.”

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Posted 1 month ago

“Very bad customer service at the Newtown square Ulta in the salon service stylist was rude and receptionist looks like she took a tranq this morning, will never go back ,”

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Posted 2 months ago

“While in North Myrtle Beach, visited the store for skin care products. Doreen helped me, and she was wonderful. Thank you Doreen for your help, love the products you suggested.”

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Posted 2 months ago

“I visited my local Ulta store in Meriden, CT. I came in to be color matched for a new foundation i wanted to purchase. I was extremely pleased that i was taken care of my an employee named Leita. She was spot on with the color matched and also extremely knowledgeable of some other products i needed to purchase. She is the kind of employee that we all wish to be taken care of when we walk into any business. She is definitely a keeper!!”

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Posted 2 months ago

“Ulta has the absolute worse customer service known to man. It’s like they hire the mean girls from highschool who otherwise wouldn’t thrive in other industries.”

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Posted 2 months ago

“Paid $142.00 for men’s cologne and was sent hair conditioner. Spent 30 minutes texting and was told they needed to escalate my case. Totally absurd, replace my product or provide a full refund. Simple solution…..terrible customer support. Wish I could give them a negative!!”

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Posted 2 months ago

“Bought lip gloss and had to throw it away. Looks like cotton tip fell off inside the bottle. I no longer had receipt so couldn't return to store. Basically, lost my money and the lip gloss Contacted CS and they did absolutely nothing,”

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Posted 2 months ago

“Marilyn in Valdosta’s Ulta was an amazing help today! She was very helpful and friendly, and I had a great experience!”

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Posted 2 months ago

“ULTA website is the absolute worst. I spent at least 45 minutes trying to buy a gift. The website keeps erasing any data: addresses, card numbers and you have to keep inputting the same information. Sooooo very frustrating. Sad because i wanted to send a lovely gift. Now, i am mad and over it. A fun experience to send a friend a gift turned into a frustrated buyer, I'm even taking time to write this review, I'm so upset. I wouldn't even trust it would get to the right person. And yes i did "chat with help AI Ulta help" ;(”

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Posted 2 months ago

“I mad e appt 1st time in. They canceled. I tried calling next day& they're fused to get me in. I wont be back .and ill shop at Beautylish!! & Sophora. I am a business owner myself. So I know I wouldn't treat my customers Like.this!! I understand things happen. Yes. But canceling my appt. Last second w no explanation & a refusal. Is just a bit too lame. So I had to write the review. I would of accommodated my.client. at any cost.”

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Posted 2 months ago

Ulta Beauty is rated 2.8 based on 491 reviews