Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.82

2.8 Rating 477 Reviews

43 %

of reviewers recommend Ulta Beauty

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2.8

Based on 477 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ulta has the absolute worse customer service known to man. It’s like they hire the mean girls from highschool who otherwise wouldn’t thrive in other industries.”

Helpful Report

Posted 6 days ago

“Paid $142.00 for men’s cologne and was sent hair conditioner. Spent 30 minutes texting and was told they needed to escalate my case. Totally absurd, replace my product or provide a full refund. Simple solution…..terrible customer support. Wish I could give them a negative!!”

Helpful Report

Posted 6 days ago

“Bought lip gloss and had to throw it away. Looks like cotton tip fell off inside the bottle. I no longer had receipt so couldn't return to store. Basically, lost my money and the lip gloss Contacted CS and they did absolutely nothing,”

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Posted 1 week ago

“Marilyn in Valdosta’s Ulta was an amazing help today! She was very helpful and friendly, and I had a great experience!”

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Posted 1 week ago

“ULTA website is the absolute worst. I spent at least 45 minutes trying to buy a gift. The website keeps erasing any data: addresses, card numbers and you have to keep inputting the same information. Sooooo very frustrating. Sad because i wanted to send a lovely gift. Now, i am mad and over it. A fun experience to send a friend a gift turned into a frustrated buyer, I'm even taking time to write this review, I'm so upset. I wouldn't even trust it would get to the right person. And yes i did "chat with help AI Ulta help" ;(”

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Posted 1 week ago

“I mad e appt 1st time in. They canceled. I tried calling next day& they're fused to get me in. I wont be back .and ill shop at Beautylish!! & Sophora. I am a business owner myself. So I know I wouldn't treat my customers Like.this!! I understand things happen. Yes. But canceling my appt. Last second w no explanation & a refusal. Is just a bit too lame. So I had to write the review. I would of accommodated my.client. at any cost.”

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Posted 1 week ago

“I’ve received this product in exchange for my honest review] This Lancome Acne Treatment is one of the rare products that removed all of my breakouts and acnes in just a few days of using it. It didn’t cause any skin irritation and skin absorbs it very well.”

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Posted 1 week ago

“On May 7, 2026 I had a hair appointment at 1:30 PM at the new Ulta in Moline Illinois. I have been receiving texts for two weeks to confirm my appointment including the day of the appointment. I arrived and the girl who was supposed to do my hair quit, there was no one there that could do my hair. I asked for the manager, and she did not care. I will not go into that store again, and I am gonna post it on Facebook and other social media.”

Helpful Report

Posted 2 weeks ago

“Made appointment for a hair cut 10 days ahead for Wednesday 5/6Got a reminder asking to confirm which I did by sending a C @ 9:30 am 5/3. Ms. Aurelia called me leaving message that unfortunately I won’t be in town but I can get someone to see you on Thursday May 7 at 10:15. I made arrangements to do my hair as I made appointment and got confirmation. Looks like she doesn’t have respect for customers time. Even though she was not very good at the hair cutting, I wanted to give her another chance but with this kind of service, by not honoring the set appointment, I will never go there again. It looks like couple of rookies just out of haircutting school, with no social skills run Ultas salon!”

Helpful Report

Posted 2 weeks ago

“Was at Ulta North Canton Ohio. Hayley was SO helpful, patient and kind. April 28,2026”

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Posted 3 weeks ago

“I love the Brandon and Plant City branches of Ulta! The staff is so kind and professional They actually enjoy clients feel and look glorious! Thank you, Ladies for your talent, kindness and professionalism”

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Posted 4 weeks ago

“Sales associates ignore you when you come in and counter people are rude. Someone needs to work on customer service. But, I think that was my last time going in. So no matter.”

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Posted 1 month ago

“Worst customer service!”

Helpful Report

Posted 1 month ago

“Terrible customer service. Management was rude, inconsiderate, judgmental, prejudiced and spoke to me like I was a child. NEVER AGAIN!!!”

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Posted 1 month ago

“After making a haircut appt and arriving on time I was informed the stylist didnt work on short hair. ( my hair is to the bottom of my neck) No where on the appt app did it mention that. Complete waste of time! Needless to say, I will be sharing my bad experience with family and friends. Location was at the San Ysidro Outlets mall”

Helpful Report

Posted 1 month ago

“They wouldn’t let me get anything for my birthday because I didn’t have and ultra account for a year”

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Posted 1 month ago

“Yet ANOTHER horrible experience with Ulta.com shipping! Inadequate packaging, no wrapping at all of expensive eyeshadow palette shoved in a box with hairspray bottles. Crushed eyeshadow, a waste of time and money for me. Another return hassle I don’t need. Ridiculous. Common sense evades this company.”

Helpful Report

Posted 1 month ago

“I visited Ulta on 5140 Richmond Ave, Houston, TX 77056 today. After my doctors appointment and my son was buy a birthday present for his sister. At 75 my makeup is limited to nice eyebrows and lipstick and plenty of moisturizer. On a whim and since I was in the store for the first time I decided I find a new lipstick. I wondered around and was disappointed that I couldn’t find other products that I usually find at my local drugstore. So I wondered over to what’sappeared the pinker side of the room. And that’s where I met Lacy a wonderful and kind and generous with respect young woman who help me. Not only did Lacy take her time being so courteous but she found a perfect coral perfect for my skin tone she was gentle when I brought attention to the line from my lips. She found a product to spray to set my lipstick from running. I came home a realized how well it all worked. I thank Lacy for reminding me “you’re living your best life, and that’s all that counts”. You are a great employee and an outstanding woman.”

Helpful Report

Posted 1 month ago

“Worst experience ever in store and online . A cashier returned my item I ordered online with a receipt as a non receipt return . And the manager couldn’t undo what she done . I was there for a hour and half with my 2 year old ( imagine how that was ) and the issue wasn’t resolved manager said online will send me a gift card for the amount . Week and half later didn’t receive email they said it was denied. I had to explain what happen again and they told me to go into store and next day went to another manager who said on the phone a day before she can get it resolved. Waste of time because she couldn’t even help as well . Online open case again and when I received my gift card for the cashier error she did my ULTA online account was closed so I can’t order online no more . Reached out to a supervisor online and they told me it was because I open a case for the gift card ( which didn’t make sense it was my money that wasn’t returned). And I can only shop in stores for now on. I will never shop with Ulta Ever Again. And I also had an issue 2 years ago with missing items from order.”

Helpful Report

Posted 1 month ago

“I had a great experience shopping at Ulta Beauty. The store was clean, well-organized, and had a wide variety of products to choose from, including both high-end and affordable brands. The staff was friendly and very helpful—they took the time to answer my questions and recommend products that suited my needs without being pushy. I especially appreciated how easy it was to find everything, and the checkout process was quick and smooth. They also had great deals and promotions, which made my visit even better. Overall, I highly recommend Ulta Beauty for anyone looking for quality beauty products and excellent customer service. I will definitely be coming back!”

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Posted 1 month ago

Ulta Beauty is rated 2.8 based on 477 reviews