Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.45

2.5 Rating 251 Reviews

34 %

of reviewers recommend Ulta Beauty

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2.5

Based on 251 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 6th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came in the store to exchange lipstick that's stil new the cashier gave me an excuse I can't return or exchange its always something I wil definitely not be returning to the store and I'm telling all my family and friends not to go there I'd rather go to sephora. I hope in the future they change there policies”

Helpful Report

Posted 1 day ago

“I have not had issue with service, it has been their scheduling and payment systems that had had inconsistencies since I began using their services 4 years ago. Today, June 13, 2025 their systems are down and you must pay cash or a not Ulta payment. Also, they cannot check schedules and you cannot receive points for your purchases. Unless you call customer service and I’m not sure they will do it. It makes me feel very insecure about the security of my private information as well as extreme weakness in the value they put I. Their technology systems.”

Helpful Report

Posted 2 days ago

“Ulta lost a customer today. Over credit card late fee that should have never been charged. I pay my card balance monthly. Twice i tried to pay online and got the message to try again later. This caused me to make my payment on the actual due date over the phone. They charged me a late fee. Which I had no idea there was a balance on my card because I had not used it. Which led to them charging me a late fee on a late fee! As of today Ulta will never get another dollar from me. And every gift card I buy will be Sephora. This truly showed me how much Ulta values their customers! They don’t! -signed truly disappointed customer”

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Posted 3 days ago

“The online treatment is very bad and the interest rates are very bad.”

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Posted 5 days ago

“Jaidy was terrific. I had a shipping problem and she solve the problem so effortlessly and satisfied my issue promptly. I am a happy customer thank you Jaidy and thank you Ulta”

Helpful Report

Posted 1 week ago

“Ulta promoted large online orders with promises of 30 samples. Only 14 arrived. When I requested the other samples I was told they are gifts and can’t be shipped. They offered $5 gift card. So not the point! This is false advertising. I argued but still only received $15 Ulta gift card!”

Helpful Report

Posted 1 week ago

“Anya - Sells rep at Springhurst in Lou, KY did a wonderful job assisting me with picking out my new lip liner and bag of goodies. We both agree that the Fenty Hot chocolate lip gloss is perfection!”

Helpful Report

Posted 1 week ago

“Can’t never get the products that they have on sale. They’re always out of stock. They also don’t have the free gifts. Definitely getting my wife not to shop here anymore.”

Helpful Report

Posted 2 weeks ago

“I have been getting keratin express for a bit. It always last a couple months. This time it only lasted the next wash. I was told by the manager that it only supposed to to last 8 hours! This was from the educator. Why would anyone want to spend over $100 for 8 hours. Very disappointing. Will Not be back!”

Helpful Report

Posted 2 weeks ago

“I had a very bad experience at Wilshire Santa monica store . the manager was very rude with really bad attitude and unwilling to help . every time I go there she is the sane way . I can imagin how she treats her employees as they all seem scared and exhausted. They should Think about changing the manager . Overall the customer service is a one star.”

Helpful Report

Posted 2 weeks ago

“I have been a customer of Ulta for over 20 years and their “rewards” program has made me lose all respect for their company. NOTHING I purchase is ever valid. They should place all valid items together in the store with a sign “Shop here for valid reward items” to make life easier for their customers. I just bought a $53 bottle of Lancôme foundation, read the huge paragraph of stipulations on my coupon (Lancôme wasn’t listed) went to check out and got the same old “We’re sorry you can’t use your coupon on this item, it’s a premium item”. Where was that sign?? This happens every time I go in this store. Well, to the other disgruntled customers reading this, I have great news! When I got home I checked Amazon and found that I could have purchased the same product for the same price and it would have been delivered to my doorstep saving me gas and frustration. Ulta, your sales and marketing departments need to rethink their strategy, I give your customer coupons an F.”

Helpful Report

Posted 2 weeks ago

“Just got back from a visit to the Dayton Mall store and was very fortunate to have Courtney help me. She is a superb make up artist with good customer service skills. Got the makeover I needed.”

Helpful Report

Posted 3 weeks ago

“worst customer service, went to polace an online order took over an hour, then my gift card didn't work, I gave up and then tried just now, the gift card says zero balance.. where did the money go, I just spend another half hour and I am told I have to wait for an electronic gift card.. Once I use this card I will NEVER shop here again, WASTE OF TIME”

Helpful Report

Posted 3 weeks ago

“I was just in the Jefferson City store, just looking for a lip liner and not one lip liner pencil was sharpened. No one would bother to walk across the store to help me an absolute mess. I will never go back. I will be buying my cosmetics at the department stores like I used to. Shame, shame shame on Ulta And I was in the beauty industry for 30 years.”

Helpful Report

Posted 3 weeks ago

Helpful Report

Posted 3 weeks ago

“Customer service is never friendly. I’m alternative and don’t dress up much and everytime I need help employees give dirty looks and begrudgingly help them run away as quick as possible. Really disheartening as I already feel uncomfortable when I’m out of my depth at this store.”

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Posted 3 weeks ago

“Employees were not familiar with inventory and incorrectly told me that Clinique did not make frosted blue eyeshadow. Then upsold me some dark blue eyeshadow. Low and behold, Clinique makes frosted blue eyeshadow...but Ulta doesnt sell it.”

Helpful Report

Posted 3 weeks ago

“On 5/18/2025 my service was very excellent from Candace Ulta on Roosevelt Blvd. The whole staff from Manager to cashier was so excellent”

Helpful Report

Posted 4 weeks ago

“I spent $98.00 on a product and it as not good. I went to return it and because I have a different bank card, due to fraud, I could not get a refund. I could only get a merchandise card good only at Ulta. Way to keep my money Ulta! The chick in the Ulta store was just rude. Not the person helping with the refund, but her childish looking manager. I’ll get some things at Ulta with this card but never shop there again. It isn’t like I need the money, it’s just horrible that I had no other choice but to take the gift card. Ulta has poor policies that can not be changed by employee discretion. And they employee childish people.”

Helpful Report

Posted 4 weeks ago

“I advise anyone who shops at Ulta NEVER to apply or use their MasterCard. I closed my account and was given a ending balance which I paid. Then when I looked on my account, there was a magical "residual" interest charge, stated to me by customer service. I then asked what was the EXACT amount I would need to pay in order to stop occurring interest and she said, "I cannot answer that". Meaning that the company will continue to charge me interest upon interest every month. Completely unacceptable boarding on fraud in my opinion. Cancel your Ulta Mastercard now. Not worth it.”

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Posted 1 month ago

Ulta Beauty is rated 2.5 based on 251 reviews