Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.68

2.7 Rating 347 Reviews

40 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.7

Based on 347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 6th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your sales people are way too aggressive! I come in there looking for something specific and they always try to steer you off to something else. A gal came up to me and said are you looking for something for you or your grandchildren? I go I don't have any grandchildren she's like oh whatever. And I said yes, I'm looking for a clean sunscreen. She says oh you want this one over here. I looked it up on my Yuka app and it rated poorly. It's just cringy to shop there. However, the facialist is fabulous!”

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Posted 6 hours ago

“I went to the tyson location. Ms.Shadi super nice and very patient to costumer.”

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Posted 1 day ago

“Dear Ulta Customer Service, I am writing to express my disappointment regarding the customer service I received during my visit to your Longview, TX store on September 14th at approximately 1:48 PM. During checkout, I was assisted by a cashier named Kelli. Unfortunately, my interaction with her was extremely unpleasant. She did not greet me, make eye contact, or acknowledge me in any way throughout the entire transaction. There was no "hello," "thank you," or even a simple "have a nice day." Her demeanor came across as dismissive and unprofessional. I have shopped at this location several times and have generally had positive experiences, which made this encounter all the more disappointing. Based on Kelli’s behavior, it seemed clear she had no interest in interacting with customers, raising concerns about whether she is suited for a front-facing role in customer service. I also couldn't help but feel that her attitude may have been influenced by personal bias, which is especially concerning. Every customer deserves to be treated with respect and courtesy, regardless of ethnicity or background. I hope this feedback is taken seriously and used to ensure that all Ulta customers receive the respectful and professional treatment they deserve. Thank you for your time. Sincerely, Customer of Ulta.”

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Posted 1 day ago

“I hate the attitude of the people that work there! I buy my conditioner there and because I dont have their credit card and don’t want one, and don’t have an account and don’t want one. I am polite and say no thank you, this is the only thing I buy here, I get a sour face and an attitude. The last time I came to this store the woman slammed down my product on top of the receipt and walked away. I will doordash my stuff from now on. Will never visit the Exeter location again.”

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Posted 3 days ago

“Beware. They push a paperless credit card, but if you pay by phone they do not tell you total owed and let you pay it off. You have to call every month to find out the new interest charges. After 3 payments by phone and $100 in late fees and impacted credit report, I cancelled the card and will never shop at Ulta again.”

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Posted 3 days ago

“We visited Ulta beauty on September 10th 2025. Both Amber and Nyree exceeded our expectations when it came to customer service. They were friendly polite and went above and beyond to get what was needed. I highly suggest using their advisement and service in the Rockaway NJ, Store. And we absolutely loved the products that were recommended!”

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Posted 4 days ago

“Chelsey at Ulta in Morristown, TN exceeded my expectations. She was extremely knowledgeable and very helpful in finding me the exact product I was looking for. I will be a loyal customer forever!”

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Posted 5 days ago

“I was just in the Phillipsburg NJ location and I had to wait a long time for someone to help me with products and then there was a long line at the register with only one cashier. The same sales person who finally helped me came over to help them was talking to someone she knew and told me I had to wait. I left my products at the counter and walked out. I never received such poor service at Ulta and rude sales people!!! I’m ordering the same products on Amazon!”

Helpful Report

Posted 6 days ago

“Ulta has the most horrific online and in-store customer service. Pathetic, inept workers in-store and horrible product delivery and quality online. Orders consistently wrong and employees with disgusting attitudes. We will no longer buy from this store. Hopefully, they go under.”

Helpful Report

Posted 1 week ago

“Ashley, the manager sucks at her job, very disrespectful and disappointing.”

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Posted 1 week ago

“PROCEED WITH CAUTION!! WHEN DOING AN "ONLINE PICK UP ORDER" IF YOU DECIDE TO CANCEL YOU MUST WAIT 5-DAYS BEFORE DOING SO, AND ANOTHER (3) DAYS FOR A REFUND.”

Helpful Report

Posted 1 week ago

“I ordered online, was charged $6.95 for shipping, and had the order sent to my post office box. When I went to pick it up, there was an additional postage due charge of $7.60 from FedEx that I had to pay for my delivery to be released. I contacted Ulta and sent them all of the documentation and they’ve done nothing. Now I’ll refer them to the State of Wisconsin Consumer Protection Agency.”

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Posted 1 week ago

“Becky and 2 other girls were so so helpful! I was looking for white mascara and she immediately came over to help me look for it even though it was tough to find at first. Super satisfied and will be purchasing again!”

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Posted 1 week ago

“Thank you Kate for color match and product knowledge.”

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Posted 1 week ago

“This review is for the salon part. Didn’t realize that they use testers for makeup application. I had my makeup done on Friday. It is now Wednesday the following week and I am still having a reaction from the makeup. My face has rashes everywhere and it’s very itchy and the way they applied the makeup just looks very cakey and not even at all. My eyes look asymmetrical and she did not use primer before she applied foundation to my face. I do not recommend it all. Stick to the professionals that do makeup in real salons or do private makeup sessions. Don’t waste your money.”

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Posted 1 week ago

“It was good lots of options and kind workers”

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Posted 2 weeks ago

“Donna Lou at 356 was very helpful. I don’t normally wear make up, but she showed me how to do it and help me find the right make up in the colors. Great job. The next time I need something I will look for Donnalou.”

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Posted 2 weeks ago

“Worst company ever… I paid my account off not realizing I owed anything considering it was paid off. While fight for my life in an icu I missed two payments why there was even payments, the minute I realized I called made the 28.00 payment. So I go in the make a purchase not knowing they shut my account down until next month and when I called to see if they could turn it on to make this purchase they said no nothing they can do for me. I was fighting for my life. Run from this company they don’t care about the customers only the money. Account closed I’ll go to Sephora.”

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Posted 2 weeks ago

“I wanna give a huggers shout out to the lady that helped me today her name was Tatiana , loved her down !!! I was not even planning on going to ultra then I saw it and immediately my mind was like ummm I’ve seen ppl online say they can never get their skin toned right etc … but then I was like nope u know what I’m walking in .. I’m not a makeup girly but I’ve been seeing skin tint go viral online and I was like I don’t wanna buy something idk abt so I was like let me walk in here and ask and she was like yess grllll I got u she brought me to a chair and the first choice of skin tint was chefs kiss oh my gosh !!! She even tried other ones but it did not beat her first pick and her customer service and her being so personable making sure I loved everything and helping me explaining products to me and everything like phew I cld go on but my grlll deserves a raise okkkkkkk!!!! .. also it was at the ulta beauty in Lakewood Towne center”

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Posted 3 weeks ago

“Went to the one in Orlando Florida 32765 winter springs one area very nice and helpful”

Ulta Beauty 5 star review on 26th August 2025

Helpful Report

Posted 3 weeks ago

Ulta Beauty is rated 2.7 based on 347 reviews