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Ulta Beauty Reviews

2.7 Rating 304 Reviews
39 %
of reviewers recommend Ulta Beauty
2.7
Based on 304 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Ulta Beauty 5 star review on 1st August 2025
Jessica
Ulta Beauty 1 star review on 6th April 2025
Customer
Ulta Beauty 1 star review on 22nd March 2025
Anonymous
Ulta Beauty 5 star review on 8th March 2025
J1
Ulta Beauty 1 star review on 8th March 2025
Anonymous
Ulta Beauty 1 star review on 8th March 2025
Anonymous
Ulta Beauty 5 star review on 23rd February 2025
Kathy Hood
21
Anonymous
Anonymous  // 01/01/2019
Managers were helpful, but condescending and they watch people like they are going to steal something. There are some people that receive gift cards and don’t know exactly what they would like to purchase. So, they wander around looking for something appealing. Associates make assumptions. Today was not the only time Ulta managers acted this way and this is why I typically don’t go there. Saginaw, MI
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Posted 2 weeks ago
Ulta Beauty is such a great place to shop for especially for necessities and Any makeup product that you’re looking for. However the employees aren’t always as helpful there’s usually always one or two who will help you with anything you need especially for testers etc.
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Posted 3 weeks ago
Matched my correct foundation shade not only that the worker was very respectful and polite.
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Posted 3 weeks ago
I have not had issue with service, it has been their scheduling and payment systems that had had inconsistencies since I began using their services 4 years ago. Today, June 13, 2025 their systems are down and you must pay cash or a not Ulta payment. Also, they cannot check schedules and you cannot receive points for your purchases. Unless you call customer service and I’m not sure they will do it. It makes me feel very insecure about the security of my private information as well as extreme weakness in the value they put I. Their technology systems.
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Posted 1 month ago
Terrible return policy. You have to either traipse to the store or arrange for your own return. Sephora gives free returns. No contest for me
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Posted 3 months ago
I just visited Alta on Military drive in San Antonio Texas started , with no greeting I noticed two women came in behind me greeted oh yeah I'm African-American everybody came in and got a greet and did you need some help except for me a young lady by the name of Catherine came to my aide as I was about to exit because I felt slighted thank you so much Catherine for your assistance and your kind words they meant a lot thank you for the excellent customer service
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Posted 4 months ago
Ok.. I'm really struggling writing this.. I get and understand all the transgender stuff.. and usually I don't really care.. but today shopping at Northside Ultra.. seriously don't they even have a dress code? Even though everyone was polite and tried to be helpful...I seriously felt so uncomfortable being there.. some of the workers..and there were several.. were "dressed up" pink bows.. pink leggings.. pink skirt.. and/or lots of fashioned jewelry.. with piercings.. then they have a "groomed" beard.. how confusing to me.. and perhaps them being undecided..Idk.. How people live their life outside of their job is absolutely their business.. but can't the company at least have a dress code? like make a decision of what gender they want to be while working at the establishment? The nose rings and other piercings..fine.. the make-up on some when done in good taste.. fine.. even the different colors of hair.. I don't care..on some it looks really cool and fun..but the "groomed" beared is a bit much.. and definitely leaves the question of what pronoun to call them when requesting help.. Even though for sure this review will not matter.. I feel that I should say something. I have shopped at Ulta for years and never experienced this. I feel I should be able to feel comfortable while shopping not only there but anywhere.
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Posted 6 months ago
I had a great color and cut with an awesome discount. However the girl in the front whom checked me out today was quite rude and needs to be retrained.
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Posted 9 months ago
I went to Ulta Beauty today in the Vancouver WA mall and the customer service was top notch, that is until I walked assed the salon. I was shouted at by the stylist saying that I had a peacock hair do. I’m sorry, but that is very unprofessional. Did she think I was going to get my hair done there if she insulted my hair because it didn’t work. I won’t be back for a while.
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Posted 1 year ago
Ulta Beauty is rated 2.7 based on 304 reviews