Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.66

2.7 Rating 372 Reviews

39 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.7

Based on 372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ulta Beauty made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, At the store in Henrietta NY, I was assisted by Myonnie. She was very helpful, friendly and knowledgeable about the products. Thanks”

Helpful Report

Posted 2 days ago

“This store is amazing, they are friendly and courteous and make you feel sooooo comfortable”

Helpful Report

Posted 2 weeks ago

“First time l was in and loved it! Great selection and prices! Jenna and Star were excellent!!!”

Helpful Report

Posted 3 weeks ago

“I went to the town center location today and a nice friendly, very patient and caring employee by the name of Andrew helped me. He was so knowledgeable about skin care all the way to make up. So many other customers needed assistance and he was able to multi task and help us all. I'm so pleased with the service i received and if your ever in the area stop by and ask for the famous Andrew.”

Helpful Report

Posted 3 weeks ago

“I was in the Hudson MA site and I had a salesman help and he was great. It was close to closing yet he was very patient going to a couple of areas to finally locate the exact pallet I needed. His name was Jackson”

Helpful Report

Posted 1 month ago

“I placed a pickup order & forgot all about it until I got an email that the order was canceled. I sent a chat message on the website and they couldn't help me cuz the order had expired. I called the store#679 & spoke w/ Lottie she said she would redo the order for the sale price it had originally been bought for, she went above & beyond, so amazing, thank you!!”

Helpful Report

Posted 1 month ago

“I went there to get my eye brows done. Hannah did excellent job I will definitely be return customer!”

Helpful Report

Posted 1 month ago

“I went to the tyson location. Ms.Shadi super nice and very patient to costumer.”

Helpful Report

Posted 1 month ago

“We visited Ulta beauty on September 10th 2025. Both Amber and Nyree exceeded our expectations when it came to customer service. They were friendly polite and went above and beyond to get what was needed. I highly suggest using their advisement and service in the Rockaway NJ, Store. And we absolutely loved the products that were recommended!”

Helpful Report

Posted 1 month ago

“Chelsey at Ulta in Morristown, TN exceeded my expectations. She was extremely knowledgeable and very helpful in finding me the exact product I was looking for. I will be a loyal customer forever!”

Helpful Report

Posted 1 month ago

“Becky and 2 other girls were so so helpful! I was looking for white mascara and she immediately came over to help me look for it even though it was tough to find at first. Super satisfied and will be purchasing again!”

Helpful Report

Posted 1 month ago

“Thank you Kate for color match and product knowledge.”

Helpful Report

Posted 2 months ago

“It was good lots of options and kind workers”

Helpful Report

Posted 2 months ago

“Donna Lou at 356 was very helpful. I don’t normally wear make up, but she showed me how to do it and help me find the right make up in the colors. Great job. The next time I need something I will look for Donnalou.”

Helpful Report

Posted 2 months ago

“I wanna give a huggers shout out to the lady that helped me today her name was Tatiana , loved her down !!! I was not even planning on going to ultra then I saw it and immediately my mind was like ummm I’ve seen ppl online say they can never get their skin toned right etc … but then I was like nope u know what I’m walking in .. I’m not a makeup girly but I’ve been seeing skin tint go viral online and I was like I don’t wanna buy something idk abt so I was like let me walk in here and ask and she was like yess grllll I got u she brought me to a chair and the first choice of skin tint was chefs kiss oh my gosh !!! She even tried other ones but it did not beat her first pick and her customer service and her being so personable making sure I loved everything and helping me explaining products to me and everything like phew I cld go on but my grlll deserves a raise okkkkkkk!!!! .. also it was at the ulta beauty in Lakewood Towne center”

Helpful Report

Posted 2 months ago

“Went to the one in Orlando Florida 32765 winter springs one area very nice and helpful”

Ulta Beauty 5 star review on 26th August 2025

Helpful Report

Posted 2 months ago

“I wanna say thank you for the great service and help as a 70 year old woman wanting to shop 200 dollars perfume no one wanted to help until I got to the online pick up and I met daisy Marquez from Ulta winrock Albuquerque nm she helped me do it online for her some who lives in El Paso. She went out of her way to help a blessing.”

Helpful Report

Posted 2 months ago

“My mother went to Ulta a few weeks ago to make a hair appointment she is 65 years old so she really did not know how to go about it. She is just now telling me about her experience . She went to the Ulta in Charlotte NC or Rea Rd. She said the young lady who helped her name was Dona she was a manager. My mom said she walked and in and Dona greeted her with a beautiful smile. Asked her how her day was and if she could help you find anything. My mom told her she wanted to Acura hair appointment so Dona told her I can help step right over to the computer. She said as she was making the appointment for a relaxer and color Dona said you know what let’s go talk to the stylist to make sure this is something they can do because I’m not sure if it’s a good idea to do both of those the same day. Dona took her back and she met the stylist that would be doing her hair and the stylist explained that getting a color and relaxer the same wasn’t a good idea cause it can pull her hair out. My mom was who never makes her own appointment was so grateful for Dona . I just want to say that my mom can not stop talking about how sweet and wonderful Dona was to her. I don’t know if she’ll see this but if anyone who works at the Ulta beauty on rea rd in Charlotte nc knows Dona tell her I said thank you for being so kind and patient with my mother!”

Helpful Report

Posted 2 months ago

“Kudos to Jakeup at Ulta in Port St. Lucie West, FL who did a phenomenal job coloring and styling my hair. He came highly recommended by a friend. It was my first time with Jakeup and I'm happy to say I found my new hairdresser! He has a fantastic personality, and I feel like I knew him forever. Thank you again Jakup for an outstanding cut and color!”

Helpful Report

Posted 2 months ago

“This Past Monday I drove a friend to the Ultra Beauty Store on Columbus Blvd to search for a foundation . The Beauty Advisor-Kaliyah assisted her . She provided excellent customer service. She went above and beyond to her her find the right product for her skin type. Additionally, she assisted me with products for my thinning hair and a lip look that i have been try to find for sometime . She had a strong understanding of the products We need more sales representatives like her i. As a result I will frequent that location in the future. You Rock Kaliyah.”

Helpful Report

Posted 2 months ago

Ulta Beauty is rated 2.7 based on 372 reviews