Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.68

2.7 Rating 304 Reviews

39 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.7

Based on 304 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 5 star review on 1st August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ana gave me a recommendation to purchase the Dyson airstrait. Nahara did an excellent job in asking me to save on my purchase and open up a Ulta Beauty card. Thank you for a great customer experience.”

Helpful Report

Posted 1 day ago

“I usually dislike going into Ulta. Most of the employees are not so friendly, but today I hit the jackpot! I was blown away by Nicole's customer service! She was so nice, I felt like I've known her my whole life! What a great experience! Panama City Beach FL locate!”

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Posted 5 days ago

“I went for a root touch up and Amelia H ( the Ulta on West Main St in Kalamazoo, MI) did a great job. She is very conscientious and took her time. I am very particular so for me to say she did a great job says a lot. Thanks Amelia”

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Posted 6 days ago

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Posted 6 days ago

“I’ve never had an Issue with Ulta, In fact they still allow me to scan my old membership card. Ulta delivers with hot tools and my normal hair products for hair styling my clients. Once i wasn’t happy with a hot tool and I was able to exchange with no issues”

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Posted 1 week ago

“Areta! GREAT! Sales Associate. (Store 461) Went from returning a product to purchasing what I really needed and more. Areta exemplifies what customer service has lost. She was professional and knowledgeable. Left with a smile!”

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Posted 1 week ago

“I just love ulta because they are very kind with every customer, I love that you can ask any questions and they know what to answer and help you.”

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Posted 1 week ago

“I cant speak highly enough of Dalacey Minor at Ulta store 1308 in Alpharetta. She was so helpful. She did everything with a smile. I love the lipsticks I purchased. Please recognize her for her great customer service and really representing the Ulta Brand so well. She's awesome!”

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Posted 1 week ago

“love their products”

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Posted 2 weeks ago

“My review is for the ULTA Beauty in Sequim, WA; Store #1336. This store is stocked with multiple products and sales associates who are educated in pairing your beauty needs to the appropriate products. The Manager, Brittney has trained her staff well to listen to the customer & address the customers courteously. When I had a product malfunction issue, Brittney cheerfully refunded me for the product & treated me with first class service. I will always choose ULTA as they treat me, their customer, like I am right. Additionally, Alyssa M has assisted me graciously to find the best products for my facial needs & hair, I really appreciate her help. Marianne is another great associate who is kind and will get me help if needed. She always gives me blue ribbon service with a big smile. Thank you Brittney, Alyssa M & Mariann at ULTA! Sara”

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Posted 3 weeks ago

“I LOVE ULTA the workers are so sweet super helpful and just a great place to shop new items!!🛍”

Helpful Report

Posted 3 weeks ago

“The pricing how sweet the workers are they are very helpful and they gave me a deal on one product even though the deal ended an hour before but I had drove far for the deal.”

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Posted 3 weeks ago

“they helped me find my concealer shade”

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Posted 3 weeks ago

“Life-Changing Concealer! I’ve tried dozens of concealers over the years, but nothing compares to Tarte Shape Tape! The coverage is full without feeling heavy, and it blends like a dream—especially under the eyes. It brightens my dark circles instantly and doesn’t crease or settle into fine lines throughout the day. What really impressed me was how long it lasts—easily 12+ hours, even in heat or humidity. A little goes a long way, so the tube lasts forever. I also love that it comes in a wide range of shades, making it easy to find the perfect match. If you’re looking for a flawless, long-wearing concealer, this is it. Worth every penny. I’ll never use anything else again!”

Helpful Report

Posted 3 weeks ago

“I received a small bottle of Idole perfume as a birthday gift from Ulta. What I love about Idole perfume is that while there is a rose scent, the jasmine and white musk make a perfect blend on your skin with a very lovely fragrance. I will enjoy wearing this and will purchase this product again. Thank You. Mary Jane Vano”

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Posted 3 weeks ago

“When I walk in there very helpful and show me around if I am lost”

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Posted 3 weeks ago

“Ulta is always helpful when im looking for new make up and my prefect shade. Affordable and very friendly! Always have a great experience with Ulta !”

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Posted 3 weeks ago

“I love getting my makeup goodies from there. Affordable and great!”

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Posted 3 weeks ago

“I loved Ulta very helpful and understanding about your skin and in general a good environment”

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Posted 3 weeks ago

“Always have what I want in stock and workers are always greeting and asking if we need help and giving us the best option for my needs!”

Helpful Report

Posted 3 weeks ago

Ulta Beauty is rated 2.7 based on 304 reviews