Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.83

2.8 Rating 422 Reviews

44 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.8

Based on 422 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jordi at the Ulta in Goleta was super helpful and kind during my visit. She took the time to assist me and made the checkout process smooth and stress-free. Her friendly attitude and great customer service really stood out. Ulta is lucky to have her!”

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Posted 2 days ago

“Ulta is my go to store when I need any cheaper products or items. In my opinion, Sephora is just highly overpriced and not worth the extra cost. Why spend over 30 dollars on a lip liner when you could go to Ulta and get a cheaper version for the same quality? I love Ulta and I 100% recommend!”

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Posted 1 week ago

“Ali S was wonderful She found 2 lip pencils exactly like I was looking for She ransacked the drawers for a 👄 lippie”

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Posted 1 week ago

“I love browsing the store. Its so bright so perfect to see actual colors of beauty products. Love that they have perfume testers”

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Posted 2 weeks ago

“The girls are always very nice and helpful. I was in the Pickerington Ohio location today and manager even made sure I was able to get the sale price. Everyone was helpful and they were busy. Love that store. #1048. Audrey is very nice. She checked me out and helped me with my gift cards. Debbie Paulk”

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Posted 3 weeks ago

“Ulta beauty has been and will continue to be my favorite beauty store to shop at. They are clean, organized and there’s always someone waiting by the doors waiting to help!”

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Posted 3 weeks ago

“Workers were super sweet and helpful!”

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Posted 4 weeks ago

“I love Ulta beauty!! I enjoy going shopping for everything I need in one location for all my beauty products and necessities”

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Posted 4 weeks ago

“Ulta is 100x better than Sephora, the workers are nicer and it’s cleaner”

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Posted 4 weeks ago

“I love ulta they always have great products with great prices And their employee customer services is amazing!”

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Posted 1 month ago

“I Love shopping at Ulta. I have been shopping there and buying all products for many years. They have high end and drug store products, you can’t beat that all in one spot. Needless to say they have salon services available. I always recommend Ulta great customer service appearance of store and sales!!”

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Posted 1 month ago

“I like ultra it has all the products I need for beauty”

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Posted 1 month ago

“Love Ulta have been shopping there and buying all products since I purchased my first foundation 10/10”

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Posted 1 month ago

“I love Ulta!! It’s my go to store such affordable prices and deals, I highly recommend shopping at Ulta!”

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Posted 1 month ago

“I’m still learning about basic makeup and the employees always try and help my shades what goes and what doesn’t sit right with me”

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Posted 1 month ago

“Always find what I need, prices are great and employees are very helpful!”

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Posted 1 month ago

“Prices are great. The sales are EVEN better! Hair care products are a plus! Can’t beat Ulta.”

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Posted 1 month ago

“Always find what I need”

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Posted 1 month ago

“Love coming to this store always have everything I need”

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Posted 1 month ago

“they always have what i need”

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Posted 1 month ago

Ulta Beauty is rated 2.8 based on 422 reviews