Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.84

2.8 Rating 462 Reviews

44 %

of reviewers recommend Ulta Beauty

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2.8

Based on 462 reviews

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Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited Ulta on 5140 Richmond Ave, Houston, TX 77056 today. After my doctors appointment and my son was buy a birthday present for his sister. At 75 my makeup is limited to nice eyebrows and lipstick and plenty of moisturizer. On a whim and since I was in the store for the first time I decided I find a new lipstick. I wondered around and was disappointed that I couldn’t find other products that I usually find at my local drugstore. So I wondered over to what’sappeared the pinker side of the room. And that’s where I met Lacy a wonderful and kind and generous with respect young woman who help me. Not only did Lacy take her time being so courteous but she found a perfect coral perfect for my skin tone she was gentle when I brought attention to the line from my lips. She found a product to spray to set my lipstick from running. I came home a realized how well it all worked. I thank Lacy for reminding me “you’re living your best life, and that’s all that counts”. You are a great employee and an outstanding woman.”

Helpful Report

Posted 3 days ago

“I had a great experience shopping at Ulta Beauty. The store was clean, well-organized, and had a wide variety of products to choose from, including both high-end and affordable brands. The staff was friendly and very helpful—they took the time to answer my questions and recommend products that suited my needs without being pushy. I especially appreciated how easy it was to find everything, and the checkout process was quick and smooth. They also had great deals and promotions, which made my visit even better. Overall, I highly recommend Ulta Beauty for anyone looking for quality beauty products and excellent customer service. I will definitely be coming back!”

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Posted 6 days ago

“I went to the Ulta in Westport Ct and was helped by Susan. She was so informative and knew her products through out the store and could guide me to the best products for me. I really appreciated her knowledge and care. Thank you.”

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Posted 1 week ago

“It work perfectly, fast enough when I’m on a hurry .mother of 5”

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Posted 1 week ago

“Me encanto la recomiendo”

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Posted 1 week ago

“JESSIE WILCOX is amazing, she will spend time with you and answer all your questions no matter how big or small. She really cares and will make sure you get what you are looking for. She doesn't rush you as if you are bothering her. I ask tons of questions and she is very patient and generous with her time. She is GREAT!!”

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Posted 2 weeks ago

“I can’t say enough good things about my stylist! Daniela Ponce at Ulta Hair Salon in Osprey Fl specializes in curly hair care and color. Daniela is talented, kind, and truly knows how to make you feel pampered. My haircut and color turned out even better than I imagined. She has a genuine passion for her craft!”

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Posted 3 weeks ago

“I love the makeup”

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Posted 4 weeks ago

“I went into Ulta hoping for a consultation to have my hair cut and services for a coil style. After speaking with Joan B at Ulta in Noblesville Indiana, she assured me that she could do my hair and I was pleasantly surprised at how well it came out. She was very professional and knowledgeable about my natural hair and how best to have my coils last and after a week, I can honestly say this style has lasted longer than normal. I made a follow up appointment for a deep conditioner, as suggested by Joan and I plan to refer other people to her as well.”

Ulta Beauty 5 star review on 4th March 2026

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Posted 1 month ago

“Good service happy with the selection”

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Posted 1 month ago

“I have been a customer at Ulta Beauty Shop for several years. I have to say I am more than satisfied with my beautician Mercy. Mercy is very knowledgeable about hair care, very pleasant, and very professional. If you are looking for a great beautician, call Ulta in Johnson City and make an appointment.”

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Posted 1 month ago

“I whent in with my friend usually service is pretty quick and fast and this time was aswell but I really enjoyed Araceli’s conversation and how nice and conversational she was really have to give her her flowers shes so tea and nice🤏🏽”

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Posted 2 months ago

“Go get your brows done by Courtney at the Kennewick Ulta! She shapes brows beautifully and the tint she does lasts and lasts. She is personable and truly listens to what you want done. I recommend her completely. If you want to look your very best Courtney is your girl.”

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Posted 2 months ago

“Love the sale deals! Want to give a big shout out to Emily at the Suncoast and Cortez Ulta! A well deserved compliment for all her help with products and going in the back to get a product my daughter wanted to buy that wasn't on the shelf! Great customer service Emily! You represent Ulta well and they are lucky to have you as an employee! Thank you again for your patience with us and all the time you spent helping us!”

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Posted 2 months ago

“I recently had an amazing cut and color experience with my stylist, Diana. She really understood what I wanted and made the end result better than I imagined. Great attention to detail but also efficient and quick. I highly recommend Diana!”

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Posted 2 months ago

“The Wow Extra Large bombshell volumizer has been a game changer for my hair that is so thin and fine with no volume. This priduct truly has changed my hair texture and have to thank ukta employee for recommending ! Best customer service.”

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Posted 2 months ago

“I go to the Lincoln Mall store and whenever I have Kayden he’s always so nice, polite and helpful.”

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Posted 2 months ago

“[I received this product in exchange for my honest review] Hyalu B5 suractivated cream has a good texture that is not sticky or oily when applied to the skin. The smell is amazing and you can feel your skin tightening when it is applied. Comes in a nice blue pretty jar. Feels more like a high end product and I feel it will give you good results. When shipped, it is well packed. I would recommend this cream to anyone!”

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Posted 3 months ago

“Exemplary customer service service from Laurie at the Farmington Hills Mich store Laurie is very diligent in making customers happy She looked on line and the stock room for a product for me The product was discontinued and she looked at other lines for me Great sales person for she added on other products for me She is a asset to your company and I hope to work with Laurie again Thank you”

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Posted 3 months ago

“Jordi at the Ulta in Goleta was super helpful and kind during my visit. She took the time to assist me and made the checkout process smooth and stress-free. Her friendly attitude and great customer service really stood out. Ulta is lucky to have her!”

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Posted 3 months ago

Ulta Beauty is rated 2.8 based on 462 reviews