Ulta Beauty Reviews

"I bought online and forgot to add gift set. I talked to ulta and they would not add it. Bad customer service for something that is free"

"Buckle up buttercup! This is a long and detailed review of my Ulta.com experience.\r\n\r\nTLDR: I will NEVER shop Ulta.com again. Their shipping policy is unfair and I don\u2019t want to waste my energy....\r\n\r\nI called Ulta because I didn\u2019t receive the package that they said I should have received. To their credit, there was a photo of a package sitting on my step that they said the carrier delivered. This is not a matter of whether or not the package was delivered to me, but rather did I actually receive it, and the answer is no. Now we all have heard of or experienced companies going through great lengths to make sure that the customer is satisfied. I am here to tell you that Ulta is NOT that company. I first became aware of the problem because I decided to track the shipping on my package. It said that the package should have arrived on 5\/9\/22. At that time there was no photo uploaded to the tracking information. (As a side note, Amazon had also sent me 5 packages ON THE SAME DAY, all of which I actually received and are sitting in my home currently) I called Ulta that evening and expressed that I did not receive that package. The representative told me they would open an investigation and get back to me within 24-48 hours. I thanked her and waited to hear more. The following day, I received an email stating Thanks for getting in touch about your Ulta.com (ORDER NUMBER REMOVED). After further review, our records indicate that the package was delivered successfully to the address provided per the proof of delivery provided by Lasership. We suggest checking any and all common areas where packages may be left, including entrance areas and mailboxes! We hope it turns up for you!\u201d\r\n\r\nUpon receiving this email I called them back. I explained to them that I understand that this is their business structure but I don\u2019t think it is fair that the customer has to bear the responsibility for items that they did not actually receive. I mentioned to them that my purchase was $80 and that I had shopped at Ulta before with no prior problems. This is the first time I have ever lodged a complaint about not receiving my product and this was not me \u201cgaming the system\u201d. Additionally, I pointed out that Ulta, as a major company, should have some kind of insurance to cover purchases made by their customer and should protect the customer. Even if they don\u2019t have insurance, you would think they would want me to continue to be a lifelong customer (seriously folks, I have gotten my hair done in their salon multiple times, purchased I don\u2019t know how much product over the years, recommended and took my mom to the store to purchase her products, etc.). After speaking with a service rep (Dawn) who was very friendly and sincere, I was passed along to the supervisor. The supervisor basically confirmed the same thing Dawn had already said. \r\n\r\nHaving worked in retail before, I know that they offer at least SOMETHING to any customer who so much as complains about a product or shipment. Even a coupon for a future purchase would have made me feel better. All I got was an apology. To say this entire experience was frustrating is a massive understatement. Before getting off the phone with the supervisor I asked her flat out, is there ANY incentive you can give me to return to Ulta in the future. CRICKETS. NOTHING! The woman went radio silent and then finally apologized again and hightailed it off the phone line. So here\u2019s the bottom line: Ulta does not have to worry about me EVER ordering from them again. FULL STOP and PERIOD! I will keep my ordering to a place that actually will make sure that I walk away feeling satisfied (Hey Amazon!!!! ) Additionally, I will make sure that I blast Ulta at EVERY opportunity. I will tell friends, family, strangers, social media outlets, and anyone else I can think of about this harrowing experience. \r\n\r\nPlease just exercise caution when dealing with this company. They have already shown their true colors to me, and I don\u2019t want anyone else to deal with the foolishness that I went through."

"Buckle up buttercup! This is a long and detailed review of my Ulta.com experience.\r\n\r\nTLDR: I will NEVER shop Ulta.com again. Their shipping policy is unfair and I don\u2019t want to waste my energy....\r\n\r\nI called Ulta because I didn\u2019t receive the package that they said I should have received. To their credit, there was a photo of a package sitting on my step that they said the carrier delivered. This is not a matter of whether or not the package was delivered to me, but rather did I actually receive it, and the answer is no. Now we all have heard of or experienced companies going through great lengths to make sure that the customer is satisfied. I am here to tell you that Ulta is NOT that company. I first became aware of the problem because I decided to track the shipping on my package. It said that the package should have arrived on 5\/9\/22. At that time there was no photo uploaded to the tracking information. (As a side note, Amazon had also sent me 5 packages ON THE SAME DAY, all of which I actually received and are sitting in my home currently) I called Ulta that evening and expressed that I did not receive that package. The representative told me they would open an investigation and get back to me within 24-48 hours. I thanked her and waited to hear more. The following day, I received an email stating Thanks for getting in touch about your Ulta.com (ORDER NUMBER REMOVED). After further review, our records indicate that the package was delivered successfully to the address provided per the proof of delivery provided by Lasership. We suggest checking any and all common areas where packages may be left, including entrance areas and mailboxes! We hope it turns up for you!\u201d\r\n\r\nUpon receiving this email I called them back. I explained to them that I understand that this is their business structure but I don\u2019t think it is fair that the customer has to bear the responsibility for items that they did not actually receive. I mentioned to them that my purchase was $80 and that I had shopped at Ulta before with no prior problems. This is the first time I have ever lodged a complaint about not receiving my product and this was not me \u201cgaming the system\u201d. Additionally, I pointed out that Ulta, as a major company, should have some kind of insurance to cover purchases made by their customer and should protect the customer. Even if they don\u2019t have insurance, you would think they would want me to continue to be a lifelong customer (seriously folks, I have gotten my hair done in their salon multiple times, purchased I don\u2019t know how much product over the years, recommended and took my mom to the store to purchase her products, etc.). After speaking with a service rep (Dawn) who was very friendly and sincere, I was passed along to the supervisor. The supervisor basically confirmed the same thing Dawn had already said. \r\n\r\nHaving worked in retail before, I know that they offer at least SOMETHING to any customer who so much as complains about a product or shipment. Even a coupon for a future purchase would have made me feel better. All I got was an apology. To say this entire experience was frustrating is a massive understatement. Before getting off the phone with the supervisor I asked her flat out, is there ANY incentive you can give me to return to Ulta in the future. CRICKETS. NOTHING! The woman went radio silent and then finally apologized again and hightailed it off the phone line. So here\u2019s the bottom line: Ulta does not have to worry about me EVER ordering from them again. FULL STOP and PERIOD! I will keep my ordering to a place that actually will make sure that I walk away feeling satisfied (Hey Amazon!!!! ) Additionally, I will make sure that I blast Ulta at EVERY opportunity. I will tell friends, family, strangers, social media outlets, and anyone else I can think of about this harrowing experience. \r\n\r\nPlease just exercise caution when dealing with this company. They have already shown their true colors to me, and I don\u2019t want anyone else to deal with the foolishness that I went through."

"The courier service said they showed proof of delivery for an item i never received. I spent $700 for a product I don't have. I am being punished by Ulta and the horrible courier service (which is not even a reputable company, all you have to do is stop being lazy and do your research and you will see this is a common theme with them). I don't understand why Ulta would ship a $700 package through an unknown source it should have been FedEx or UPS. I am now having Ulta and that courier service investigated which started yesterday. Your company has made me the criminal when I have done absolutely nothing wrong, within an hour after the delivery (I was at work 40mins away, and didn't get off until 6pm and make it home until nearly 7pm), I had my friend go down to my door within an hour of \"delivery\" and she said nothing was there! So how in the world did my package disappear? it was placed at my frontdoor, And why wasn't it placed in the mailroom in the locker so that I could get a code to retrieve it, the courier service was lazy and actually never came to my property! Ulta says the courier has proof of delivery but has refused to show this proof and a picture of the delivery. On top of that, the person delivering for the company is independent, which means they're hired by them to drop packages off and if they marked delivered, they are paid around $2 to $3 per delivered item. So where is my package Ulta? do you truly think that everyone is a liar and that there are no honest people? $700 for an item I don't have but now have paid for. you should have never used LSO (Lonestar Overnight Shipping). on top of that I called them 3 times and was on hold for nearly an hour each time and no one ever picked up, I left my name for a callback and they never tried to reach me. this is a shady company and cannot believe a reputable company like Ulta is okay with this service."

"The courier service said they showed proof of delivery for an item i never received. I spent $700 for a product I don't have. I am being punished by Ulta and the horrible courier service (which is not even a reputable company, all you have to do is stop being lazy and do your research and you will see this is a common theme with them). I don't understand why Ulta would ship a $700 package through an unknown source it should have been FedEx or UPS. I am now having Ulta and that courier service investigated which started yesterday. Your company has made me the criminal when I have done absolutely nothing wrong, within an hour after the delivery (I was at work 40mins away, and didn't get off until 6pm and make it home until nearly 7pm), I had my friend go down to my door within an hour of \"delivery\" and she said nothing was there! So how in the world did my package disappear? it was placed at my frontdoor, And why wasn't it placed in the mailroom in the locker so that I could get a code to retrieve it, the courier service was lazy and actually never came to my property! Ulta says the courier has proof of delivery but has refused to show this proof and a picture of the delivery. On top of that, the person delivering for the company is independent, which means they're hired by them to drop packages off and if they marked delivered, they are paid around $2 to $3 per delivered item. So where is my package Ulta? do you truly think that everyone is a liar and that there are no honest people? $700 for an item I don't have but now have paid for. you should have never used LSO (Lonestar Overnight Shipping). on top of that I called them 3 times and was on hold for nearly an hour each time and no one ever picked up, I left my name for a callback and they never tried to reach me. this is a shady company and cannot believe a reputable company like Ulta is okay with this service."