Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.81

2.8 Rating 446 Reviews

43 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.8

Based on 446 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I whent in with my friend usually service is pretty quick and fast and this time was aswell but I really enjoyed Araceli’s conversation and how nice and conversational she was really have to give her her flowers shes so tea and nice🤏🏽”

Helpful Report

Posted 2 weeks ago

“Go get your brows done by Courtney at the Kennewick Ulta! She shapes brows beautifully and the tint she does lasts and lasts. She is personable and truly listens to what you want done. I recommend her completely. If you want to look your very best Courtney is your girl.”

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Posted 3 weeks ago

“Love the sale deals! Want to give a big shout out to Emily at the Suncoast and Cortez Ulta! A well deserved compliment for all her help with products and going in the back to get a product my daughter wanted to buy that wasn't on the shelf! Great customer service Emily! You represent Ulta well and they are lucky to have you as an employee! Thank you again for your patience with us and all the time you spent helping us!”

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Posted 3 weeks ago

“I recently had an amazing cut and color experience with my stylist, Diana. She really understood what I wanted and made the end result better than I imagined. Great attention to detail but also efficient and quick. I highly recommend Diana!”

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Posted 3 weeks ago

“The Wow Extra Large bombshell volumizer has been a game changer for my hair that is so thin and fine with no volume. This priduct truly has changed my hair texture and have to thank ukta employee for recommending ! Best customer service.”

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Posted 3 weeks ago

“I go to the Lincoln Mall store and whenever I have Kayden he’s always so nice, polite and helpful.”

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Posted 1 month ago

“[I received this product in exchange for my honest review] Hyalu B5 suractivated cream has a good texture that is not sticky or oily when applied to the skin. The smell is amazing and you can feel your skin tightening when it is applied. Comes in a nice blue pretty jar. Feels more like a high end product and I feel it will give you good results. When shipped, it is well packed. I would recommend this cream to anyone!”

Helpful Report

Posted 1 month ago

“Exemplary customer service service from Laurie at the Farmington Hills Mich store Laurie is very diligent in making customers happy She looked on line and the stock room for a product for me The product was discontinued and she looked at other lines for me Great sales person for she added on other products for me She is a asset to your company and I hope to work with Laurie again Thank you”

Helpful Report

Posted 1 month ago

“Jordi at the Ulta in Goleta was super helpful and kind during my visit. She took the time to assist me and made the checkout process smooth and stress-free. Her friendly attitude and great customer service really stood out. Ulta is lucky to have her!”

Helpful Report

Posted 2 months ago

“Ulta is my go to store when I need any cheaper products or items. In my opinion, Sephora is just highly overpriced and not worth the extra cost. Why spend over 30 dollars on a lip liner when you could go to Ulta and get a cheaper version for the same quality? I love Ulta and I 100% recommend!”

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Posted 2 months ago

“Ali S was wonderful She found 2 lip pencils exactly like I was looking for She ransacked the drawers for a 👄 lippie”

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Posted 2 months ago

“I love browsing the store. Its so bright so perfect to see actual colors of beauty products. Love that they have perfume testers”

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Posted 2 months ago

“The girls are always very nice and helpful. I was in the Pickerington Ohio location today and manager even made sure I was able to get the sale price. Everyone was helpful and they were busy. Love that store. #1048. Audrey is very nice. She checked me out and helped me with my gift cards. Debbie Paulk”

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Posted 2 months ago

“Ulta beauty has been and will continue to be my favorite beauty store to shop at. They are clean, organized and there’s always someone waiting by the doors waiting to help!”

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Posted 2 months ago

“Workers were super sweet and helpful!”

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Posted 2 months ago

“I love Ulta beauty!! I enjoy going shopping for everything I need in one location for all my beauty products and necessities”

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Posted 3 months ago

“Ulta is 100x better than Sephora, the workers are nicer and it’s cleaner”

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Posted 3 months ago

“I love ulta they always have great products with great prices And their employee customer services is amazing!”

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Posted 3 months ago

“I Love shopping at Ulta. I have been shopping there and buying all products for many years. They have high end and drug store products, you can’t beat that all in one spot. Needless to say they have salon services available. I always recommend Ulta great customer service appearance of store and sales!!”

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Posted 3 months ago

“I like ultra it has all the products I need for beauty”

Helpful Report

Posted 3 months ago

Ulta Beauty is rated 2.8 based on 446 reviews