Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.66

2.7 Rating 372 Reviews

39 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.7

Based on 372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best experience”

Helpful Report

Posted 2 months ago

“This past week I visited an ULTA store on Cobb Parkway in Atlanta near Truist Park. I was helped by a lovely lady whose name is Dria, I believe she said her full first name is Fredria or Fredrica, anyways, she was very nice and helpful, she really knew her stock. This is such a rare quality found in store clerks these days. It was easy to see Dria was passionate about her chosen profession and that she takes pride in her job. I hope she will be at ULTA next time I go in, she helped me so much with her suggestions. Thank you ULTA, you got this one right! Happy customer!”

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Posted 2 months ago

“I went inside today & bought all new make up products & I was satisfied from the cleanliness to the customer service to the knowledge the employees had. It was top tier thank you so much ulta !!”

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Posted 2 months ago

“This location is a one stop shop for superb customer service. Nika, who works in the salon, is a best in class VIP experienced professional. Her speed, patience, and attention to detail is unmatched. Most importantly, she is an amazing guide for healthy hair and appropriate hair care products. She just inherited a regular client!”

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Posted 3 months ago

“After having a laser procedure done on my face, I went into my local Ulta Beauty (Mishawaka IN) for some help to temporarily cover the dark spots caused by the laser. Adrian was awesome!! He spent so much time looking for and applying just the right product to help me look my best! I will definitely go back!!”

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Posted 3 months ago

“Ana gave me a recommendation to purchase the Dyson airstrait. Nahara did an excellent job in asking me to save on my purchase and open up a Ulta Beauty card. Thank you for a great customer experience.”

Ulta Beauty 5 star review on 1st August 2025

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Posted 3 months ago

“I usually dislike going into Ulta. Most of the employees are not so friendly, but today I hit the jackpot! I was blown away by Nicole's customer service! She was so nice, I felt like I've known her my whole life! What a great experience! Panama City Beach FL locate!”

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Posted 3 months ago

“I went for a root touch up and Amelia H ( the Ulta on West Main St in Kalamazoo, MI) did a great job. She is very conscientious and took her time. I am very particular so for me to say she did a great job says a lot. Thanks Amelia”

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Posted 3 months ago

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Posted 3 months ago

“I’ve never had an Issue with Ulta, In fact they still allow me to scan my old membership card. Ulta delivers with hot tools and my normal hair products for hair styling my clients. Once i wasn’t happy with a hot tool and I was able to exchange with no issues”

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Posted 3 months ago

“Areta! GREAT! Sales Associate. (Store 461) Went from returning a product to purchasing what I really needed and more. Areta exemplifies what customer service has lost. She was professional and knowledgeable. Left with a smile!”

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Posted 3 months ago

“I just love ulta because they are very kind with every customer, I love that you can ask any questions and they know what to answer and help you.”

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Posted 3 months ago

“I cant speak highly enough of Dalacey Minor at Ulta store 1308 in Alpharetta. She was so helpful. She did everything with a smile. I love the lipsticks I purchased. Please recognize her for her great customer service and really representing the Ulta Brand so well. She's awesome!”

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Posted 3 months ago

“love their products”

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Posted 3 months ago

“My review is for the ULTA Beauty in Sequim, WA; Store #1336. This store is stocked with multiple products and sales associates who are educated in pairing your beauty needs to the appropriate products. The Manager, Brittney has trained her staff well to listen to the customer & address the customers courteously. When I had a product malfunction issue, Brittney cheerfully refunded me for the product & treated me with first class service. I will always choose ULTA as they treat me, their customer, like I am right. Additionally, Alyssa M has assisted me graciously to find the best products for my facial needs & hair, I really appreciate her help. Marianne is another great associate who is kind and will get me help if needed. She always gives me blue ribbon service with a big smile. Thank you Brittney, Alyssa M & Mariann at ULTA! Sara”

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Posted 3 months ago

“I LOVE ULTA the workers are so sweet super helpful and just a great place to shop new items!!🛍”

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Posted 3 months ago

“The pricing how sweet the workers are they are very helpful and they gave me a deal on one product even though the deal ended an hour before but I had drove far for the deal.”

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Posted 3 months ago

“they helped me find my concealer shade”

Helpful Report

Posted 3 months ago

“Life-Changing Concealer! I’ve tried dozens of concealers over the years, but nothing compares to Tarte Shape Tape! The coverage is full without feeling heavy, and it blends like a dream—especially under the eyes. It brightens my dark circles instantly and doesn’t crease or settle into fine lines throughout the day. What really impressed me was how long it lasts—easily 12+ hours, even in heat or humidity. A little goes a long way, so the tube lasts forever. I also love that it comes in a wide range of shades, making it easy to find the perfect match. If you’re looking for a flawless, long-wearing concealer, this is it. Worth every penny. I’ll never use anything else again!”

Helpful Report

Posted 3 months ago

“I received a small bottle of Idole perfume as a birthday gift from Ulta. What I love about Idole perfume is that while there is a rose scent, the jasmine and white musk make a perfect blend on your skin with a very lovely fragrance. I will enjoy wearing this and will purchase this product again. Thank You. Mary Jane Vano”

Helpful Report

Posted 3 months ago

Ulta Beauty is rated 2.7 based on 372 reviews