Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.83

2.8 Rating 422 Reviews

44 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.8

Based on 422 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always find what I need.”

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Posted 1 month ago

“Always find what I need here, always leave satisfied.”

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Posted 1 month ago

“I absolutely love the in store coupons that ulta offers , the employees are always super helpful and there’s a vast amount of makeup to choose from 🥇”

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Posted 1 month ago

“I buy products every once in a while and usually enjoy them . And the store always has great service and sometimes good deals . Looking to start my new makeup journey !”

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Posted 1 month ago

“They had a lot of options, i came in looking to restart my whole makeup journey and they had everything i wanted & more ! i highly recommend!”

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Posted 1 month ago

“I always find what I need here great products for a great price definitely recommend”

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Posted 1 month ago

“been using their makeup for years and i love it so much nothing beats the make up from here”

Ulta Beauty 5 star review on 15th November 2025

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Posted 1 month ago

“I find high end and drugstore brands in one same place and love that and the customer service is great they always come up to me assisting me with anything help i need.”

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Posted 1 month ago

“I find high end and drugstore brands in one same place and love that for me. Saves me time.”

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Posted 1 month ago

“Great job with customer service”

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Posted 1 month ago

“I love going and getting all the good sales”

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Posted 1 month ago

“they had good products.”

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Posted 1 month ago

“I loved how they were so helpful.”

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Posted 1 month ago

“My first time in,! Maddy Whitman Was very knowledgeable and very helpful at store 789”

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Posted 1 month ago

“Usually my in-store experience in Brooksville, FL is annoying to horrible. They are either out of every color I need, or the employees at checkout register are completely incompetent or nasty. Today, a new face; someone named Donny. He was helpful, genuine, knowledgeable, and went out of his way to address my questions and needs. They need to hire an entire store of “Donny’s.” This man is truly a treasure.”

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Posted 1 month ago

“I just shopped at the store in Stamford Ct. Marv assisted me and she was Extremely helpful and charming”

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Posted 1 month ago

“Hello, At the store in Henrietta NY, I was assisted by Myonnie. She was very helpful, friendly and knowledgeable about the products. Thanks”

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Posted 1 month ago

“This store is amazing, they are friendly and courteous and make you feel sooooo comfortable”

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Posted 1 month ago

“First time l was in and loved it! Great selection and prices! Jenna and Star were excellent!!!”

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Posted 2 months ago

“I went to the town center location today and a nice friendly, very patient and caring employee by the name of Andrew helped me. He was so knowledgeable about skin care all the way to make up. So many other customers needed assistance and he was able to multi task and help us all. I'm so pleased with the service i received and if your ever in the area stop by and ask for the famous Andrew.”

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Posted 2 months ago

Ulta Beauty is rated 2.8 based on 422 reviews