Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.69

2.7 Rating 305 Reviews

40 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.7

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 5 star review on 1st August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always have what I want in stock and workers are always greeting and asking if we need help and giving us the best option for my needs!”

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Posted 3 weeks ago

“Employees are very sweet and helpful and I love shopping here”

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Posted 3 weeks ago

“Amazing staff love everything about this place”

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Posted 3 weeks ago

“i came into ulta beauty during mid june and i loved the atmosphere of the ulta in austin texas.The workers are very kind,helpful and respectful.i recently went to a ulta in california when i was visiting and i realized that’s not only the ulta in georgetown is a amazing environment and store to shop at but every ulta is like that i have nothing but good feedback to give to ulta”

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Posted 3 weeks ago

“Love ultra is way better than sephora. Sephora is just to over priced”

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Posted 3 weeks ago

“Amazing costumer service 💗💗”

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Posted 3 weeks ago

“they had what i need and there was so many people to help i can’t wait to shop again i love this place”

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Posted 3 weeks ago

“I love ulta foundation makes my skin feel so soft and not cakey at all. Also there lip glosses are the best”

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Posted 3 weeks ago

“Ulta Beauty has wonderful prices for products that you will find expensive anywhere else. The people that work there are really nice. An are really helpful finding products that work for you.”

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Posted 3 weeks ago

“Ulta beauty has been my favorite shop I love the mix of affordable and quality brands that it offers. The workers are always the nicest and always willing to help. This is always my go to to find the best deals and products that work perfectly for me.”

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Posted 3 weeks ago

“Stepping into Ulta Beauty is like entering a vibrant playground for makeup and skincare enthusiasts. The sheer variety of products, from drugstore favorites to high-end brands, is immediately captivating. Navigating the aisles, you're greeted by colorful displays, testers galore, and the occasional helpful staff member ready to assist with recommendations. Whether you're searching for a new foundation, experimenting with eyeshadow palettes, or stocking up on haircare essentials, Ulta offers a sensory-rich experience that caters to beauty lovers of all levels.”

Ulta Beauty 5 star review on 9th July 2025

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Posted 3 weeks ago

“Love my experience no sure what shade I was when it comes to make up. I was helped right away can’t wait to go again.”

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Posted 3 weeks ago

“Great Customer Service every time I enter the Seekonk store . Everyone has a positive attitude and always willing to help when I have a question about product.”

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Posted 4 weeks ago

“Cryslan, of Edgewater Ulta Salon, is the best in coloring my hair. The color is so beautiful that it looks natural. She also helped me about 1 year ago in correcting my hair color which was done on my own due to a mixup box color. She made me very happy when she was able to correct the color. Thank you. Fran”

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Posted 1 month ago

“I shopped at your Bel Air Maryland store earlier today. The NICEST most knowledgeable lady named Carol, helped me pick out a new fragrance. She was absolutely lovely. I traditionally am an online shopper, but Carol made me so glad I actually went to the store (and bought more than I would have had a shopped online!”

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Posted 1 month ago

“Jaidy was terrific. I had a shipping problem and she solve the problem so effortlessly and satisfied my issue promptly. I am a happy customer thank you Jaidy and thank you Ulta”

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Posted 1 month ago

“Anya - Sells rep at Springhurst in Lou, KY did a wonderful job assisting me with picking out my new lip liner and bag of goodies. We both agree that the Fenty Hot chocolate lip gloss is perfection!”

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Posted 2 months ago

“Just got back from a visit to the Dayton Mall store and was very fortunate to have Courtney help me. She is a superb make up artist with good customer service skills. Got the makeover I needed.”

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Posted 2 months ago

“On 5/18/2025 my service was very excellent from Candace Ulta on Roosevelt Blvd. The whole staff from Manager to cashier was so excellent”

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Posted 2 months ago

“LOVE this Clinique counter! Heather is AMAZING. I walked in needed some guidance on makeup since its been so long since Ive done my makeup. She walked me through some products that fit well with my skin & looked flawless. She also showed me how to use them. Her attention to detail, my skins special needs and my her approach with my makeup skill level was so appreciated. She is also incredibly talented & kind. I can't wait to come back to her in the future for my makeup needs.”

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Posted 2 months ago

Ulta Beauty is rated 2.7 based on 305 reviews