Login
Start Free Trial Are you a business? Click Here

Ulta Beauty Reviews

2.7 Rating 304 Reviews
39 %
of reviewers recommend Ulta Beauty
2.7
Based on 304 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Visit Website

Write Your review

Ulta Beauty 5 star review on 1st August 2025
Jessica
Ulta Beauty 1 star review on 6th April 2025
Customer
Ulta Beauty 1 star review on 22nd March 2025
Anonymous
Ulta Beauty 5 star review on 8th March 2025
J1
Ulta Beauty 1 star review on 8th March 2025
Anonymous
Ulta Beauty 1 star review on 8th March 2025
Anonymous
Ulta Beauty 5 star review on 23rd February 2025
Kathy Hood
21
Anonymous
Anonymous  // 01/01/2019
They were very helpful.
Helpful Report
Posted 3 weeks ago
Camy, from the ULTA Beauty store on W. Chandler Ave, Chandler, AZ was a darling! She was so patient, courteous, helpful, gentle and understanding. I have never had such a pleasant experience shopping for make-up/skincare as I did that day and my ULTA bill reflects it! She was a great listener and despite my being repetitive, she maintained her politeness and kind-hearted demeanor. I will definitely be returning to this store and hope Camy will be there to assist! As for the store itself, I love the selection they currently have. What I do wish they would improve on is the lighting. For a store where color matching is crucial, I would hope they upgrade accordingly to better assist us customers with our decision-making process which could ultimately lead to increased sales and decreased returns.
Helpful Report
Posted 4 months ago
Hello, I was at store #116 today and your cashier refused to ring me up because I would not give him my phone number. I complained to your staff and another team member rang me up. If by law the customer has to entertain the delusions of grandeur of trans sexual employee's, then these same transgender employee's should not be allowed to disrespect or bully women just because they are protected by the law. If you want to piggy back off of our 🚉 then act accordingly 👠
Helpful Report
Posted 1 year ago
Good customer service at the Ulta I go to . Satisfied
Helpful Report
Posted 1 year ago
Great shipping good prices, received items within 3days. Also they always have coupons and customer rewards points. Just make sure you register.
Helpful Report
Posted 7 years ago
Ulta Beauty is rated 2.7 based on 304 reviews