Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.80

2.8 Rating 496 Reviews

43 %

of reviewers recommend Ulta Beauty

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2.8

Based on 496 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience has and is being a horrible, bad, and deplorable experience, returns and damage items, are a nightmare, I have being hung up from the customer care, pretending they can't hear me, and some have refused to help me at all, by blatantly disrespecting me, argumentative, and being extremely rude and hostile, I will not be shopping on line anymore, I asked to speak to a supervisor numerous times, and the representatives refused to allow me to speak to one, I was told on one occasion that a supervisor would call me, however, no one contacted me by phone or email, this is a awful, bad deceptive business practices business that are conniving and are bad-faith when it comes to a return or damaged merchandise. I regret shopping with this business, I absolutely do not recommend this business, they are one of the worst, if not the worst, their customer care is definitely the worst, they have on respect and 0 integrity regarding customers, I would avoid this business, they are not training their employees correctly, they are unfit and unqualified to handle customer complaints and issues regarding shipping and damage items, and also they don't know how to be courteous, bad choice, I know I can do better and will do better by not shopping on line, this business doesn't have any integrity themselves and this is why the employees are a horrible nightmare, terrible bad business. I absolutely do not recommend.”

Helpful Report

Posted 18 hours ago

“Unfortunately I received damaged products from a online purchase reach out to support no help at all wouldn’t resolve the damaged issues and just ignored my concerns”

Helpful Report

Posted 2 days ago

“This is highly disappointing. And Iam sure that I won’t buy from Ulta again ever!! 285 dollars is not simple to ignore!! When I as a customer buying expensive things from your store I would expect some minimum care from your delivery policies!! It’s not something I left it for days outside and then I realized that the box is open before and item is missing. My roommate opened the door and taken the box from floor (door step ) within an hour of delivery!! Seriously!!! Clearly the “better trucks” delivery person stole medicube pro booster x2 , becoz only my apartment is there on first floor and nobody can even see that there is an item delivered at the doorstep and nobody can come to upstairs with a knife to open a box and steal the item with in an hour!! If someone is to steal — they just steal the whole box ! I am 99% sure that the delivery person has stolen 285 dollars worth item!! And ulta does not do anything , or investigate their delivery partners about this!! Which is so ridiculous and unfair and unacceptable Lesson learned never buy from Ulta -- they don't care about customers or their experiences!! And highly unreliable and disgusting delivery partners ! Overall completely unreliable store!!”

Helpful Report

Posted 2 weeks ago

“Very bad return policy I paid with cash and tried to return my purchase the same day. They said they would give me credit but not my cash, even though I showed receipt. I don't want to buy anything from this store ever again. Even worse their online policy says they do give cash on returns paid with cash.”

Helpful Report

Posted 2 weeks ago

“I had a very disappointing experience at the Mayfaire, North Carolina location. The customer service was poor from beginning to end. The cashiers and team members could definitely benefit from additional customer service training. The staff was unfriendly and unwelcoming. No one greeted me when I entered the store, and there was no “thank you” when I checked out. When I asked for assistance, I felt like I was inconveniencing the employees. One team member previously even walked away while I still needed help. I asked for recommendations on a facial cleanser and a moisturizer with sunscreen, but instead I was directed to foundation, which wasn’t what I asked for. It seemed like the employee either wasn’t knowledgeable about the products. Overall, the experience was frustrating and disappointing. Because of the lack of customer service, I’ll be purchasing these products online from Amazon in the future instead of returning to this store.”

Helpful Report

Posted 1 month ago

“It took three months to get a return on a dual lipstick and liner. Never again will I purchase from ulta or their partners.”

Helpful Report

Posted 2 months ago

“I have been dealing with this issue since 6/19. I placed an order for pick up at the location in Plymouth Meeting, PA. I arrive at the location on 6/21 after several messages informing me that the order is ready. They confirmed they order was ready but the staff was unable to find the package. This process took about 20 min of my time. The manager finally arrived to assist with the issue. She informed me that they no longer have the product in store. My pick up order was the last one in stock but they have misplaced it. She offered to let me reorder the product but would not credit me for the order the misplaced. I informed her that I did not want to pay again for a product that I did not receive the first time. She stating that I would have to take up the issue with custome service. I left the store upset and sent an email as soon as I got home. To this day I still do not have a response to that email. I then proceeded to attempt help thru the chat line. I was on the chat for over an hour during which at some point I asked for help from a supervision because the agent I was speaking with was not understanding my issue and not bothering to read my messages in full to fully understand what was going on based on his responses to me. His name was Oscar by the way. I then proceded to call customer service and spoke to 2 people attempting to receive a refund for this order. They informed me that they would elevate this issue to the operations department and they will reach out to me by emai. That was this past Monday and I still have not received an email from operations.In the meantime I continue to receive text informing me that my order is ready for pick up.”

Helpful Report

Posted 2 months ago

“I am warning everyone that I can. When you purchase a gift card from somewhere else, say like Sam's Club, for Ulta, and either the card is lost or stolen, neither place will heip you. NEITHER ONE WILL HELP YOU! Even if you have the card number. I will not go back to either place. Losers!”

Helpful Report

Posted 2 months ago

“The check out lines are always extremely slow.”

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Posted 2 months ago

“Went to get my son a haircut, Celeste has always been on the rude side. We were never greeted, instead it was “can I help you” as if I were loitering the area. When she found my appointment she then said “well I’m doing makeup on someone else so….” Never again will I waste my time here. $54 for a haircut with a side of unprofessionalism? No thanks. Customer service was also super unhelpful. What a nasty company.”

Helpful Report

Posted 3 months ago

“Very bad customer service at the Newtown square Ulta in the salon service stylist was rude and receptionist looks like she took a tranq this morning, will never go back ,”

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Posted 3 months ago

“Ulta has the absolute worse customer service known to man. It’s like they hire the mean girls from highschool who otherwise wouldn’t thrive in other industries.”

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Posted 4 months ago

“Paid $142.00 for men’s cologne and was sent hair conditioner. Spent 30 minutes texting and was told they needed to escalate my case. Totally absurd, replace my product or provide a full refund. Simple solution…..terrible customer support. Wish I could give them a negative!!”

Helpful Report

Posted 4 months ago

“Bought lip gloss and had to throw it away. Looks like cotton tip fell off inside the bottle. I no longer had receipt so couldn't return to store. Basically, lost my money and the lip gloss Contacted CS and they did absolutely nothing,”

Helpful Report

Posted 4 months ago

“ULTA website is the absolute worst. I spent at least 45 minutes trying to buy a gift. The website keeps erasing any data: addresses, card numbers and you have to keep inputting the same information. Sooooo very frustrating. Sad because i wanted to send a lovely gift. Now, i am mad and over it. A fun experience to send a friend a gift turned into a frustrated buyer, I'm even taking time to write this review, I'm so upset. I wouldn't even trust it would get to the right person. And yes i did "chat with help AI Ulta help" ;(”

Helpful Report

Posted 4 months ago

“I mad e appt 1st time in. They canceled. I tried calling next day& they're fused to get me in. I wont be back .and ill shop at Beautylish!! & Sophora. I am a business owner myself. So I know I wouldn't treat my customers Like.this!! I understand things happen. Yes. But canceling my appt. Last second w no explanation & a refusal. Is just a bit too lame. So I had to write the review. I would of accommodated my.client. at any cost.”

Helpful Report

Posted 4 months ago

“On May 7, 2026 I had a hair appointment at 1:30 PM at the new Ulta in Moline Illinois. I have been receiving texts for two weeks to confirm my appointment including the day of the appointment. I arrived and the girl who was supposed to do my hair quit, there was no one there that could do my hair. I asked for the manager, and she did not care. I will not go into that store again, and I am gonna post it on Facebook and other social media.”

Helpful Report

Posted 4 months ago

“Made appointment for a hair cut 10 days ahead for Wednesday 5/6Got a reminder asking to confirm which I did by sending a C @ 9:30 am 5/3. Ms. Aurelia called me leaving message that unfortunately I won’t be in town but I can get someone to see you on Thursday May 7 at 10:15. I made arrangements to do my hair as I made appointment and got confirmation. Looks like she doesn’t have respect for customers time. Even though she was not very good at the hair cutting, I wanted to give her another chance but with this kind of service, by not honoring the set appointment, I will never go there again. It looks like couple of rookies just out of haircutting school, with no social skills run Ultas salon!”

Helpful Report

Posted 4 months ago

“Sales associates ignore you when you come in and counter people are rude. Someone needs to work on customer service. But, I think that was my last time going in. So no matter.”

Helpful Report

Posted 4 months ago

“Worst customer service!”

Helpful Report

Posted 4 months ago

Ulta Beauty is rated 2.8 based on 496 reviews