Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.83

2.8 Rating 422 Reviews

44 %

of reviewers recommend Ulta Beauty

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Metrics

2.8

Based on 422 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually when I go to Ulta Beauty the cashier always check the points I have available to use at the moment and let me know about any coupons available to use, but today the lady, the cashier, did not offer me any discounts or neither suggest me to use the coupons available. I had to ask and then she said yes if you have an app or if you received any emails. Like what!!! Really!! My purchase was almost a $100 total. I saved some money because I was paying attention.”

Helpful Report

Posted 6 days ago

“RATING IS ZERO! ZERO!!!! DO NOT GO HERE!!! STAY AWAY!!! The Rainbow is what I asked for. The other pictures is what I received along with a ton of missing hair - broken down to the roots; to be ignored by Corporate, to be treated horribly by the Store - Most of management is not apologetic nor do they care - District Manager will not call me back, nor does sending emails do any good whatsoever. If you are dumb enough to have anything done with your hair at Ulta - you get what you get and it's on you! I am missing over 1/2 my hair and if you blow up the pictures of the Platinum Blonde, you can see for yourself. It's been over a week and no one has bothered to call me. I guess at this point, it is going to be complaining to the State of Texas, and going after Licenses and a lawsuit because I'm done being ignored!!! Please view all the pictures! The last picture with the overwhelming super dark colors and hair so saturated with color that it made a mess everywhere, made the burned and blistered Scalp and Ears worse and took over 3 hours to wash out with cold water and clarifying shampoo after the first 2 hours of just cold water. DO NOT GO TO ULTA! FIRST OFF, THEY WILL NEVER APOLOGIZE FOR MESSING UP YOUR HAIR, AND THEY WILL IGNORE YOU WHEN YOU ARE UNHAPPY! THIS SITE WILL NOT ALLOW ME TO ATTACH MY PICTURES - PLEASE CONTACT ME.”

Helpful Report

Posted 1 week ago

“Terrible online ordering. When you order the item says it's available. Later you get an email that one item isn't available. It screws up the sale prices you shopped for and end up paying shipping cost because of this. I suggest never ordering online! Oh and they can only cancel your order within an hour of placing it.”

Helpful Report

Posted 1 week ago

“I tried yo return a purchase if the get dreamy product and they refused to give me back the money. The product itself guaranteed to use it and if not satisfied you get your money back. The sales girl at ULTA even said same to me before my purchase. I took it back and they said it was used. YES IT WAS !! How else would you be able to see if it worked or not. The CUSTOMER SERVICE IS TERRIBLE!!!!! They do not stand by their products and from other reviews i see I'm not alone! They will not get on the phone with you,,,,,,”

Helpful Report

Posted 1 week ago

“I want to warn everyone about the Ulta Beauty Credit Card and their terrible billing system. This is one of the most frustrating and dishonest experiences I’ve ever had with any company. Ulta encourages customers to sign up for their store credit card by promising discounts on future purchases. But once you sign up, the real nightmare begins. Even after payments are made, Ulta (and their bank partner) keeps charging your account. They repeatedly send bills saying the payment was not received — even when it was. And if you try to fix the issue, they add late fees, double charges, and more penalties for something that wasn’t your fault. When you contact customer service, all they say is, “It was a mistake,” or “There is no record.” They take no responsibility for their system errors and still demand that you pay the extra charges. It feels like a trap designed to keep customers paying for their own mistakes. No customer should have to deal with this kind of unethical and irresponsible system. My advice: DO NOT sign up for the Ulta credit card. Avoid it completely. Protect yourself and your money. This company’s billing system is unreliable, careless, and deeply disappointing.”

Helpful Report

Posted 2 weeks ago

“Customer service is terrible. They cheated me out you out if gift cards and points if you return anything. They said the cashier are freaky looking and just rude. They have too many piercings and unnatural hair cooler. I go there to buy beauty products, not weirdo stuff”

Helpful Report

Posted 2 weeks ago

“If I could give less I would. Purchased item online and wished to cancel the order after I received an update that it will be taking longer than expected. Customer service laughed when I asked to cancel the item. Horrible customer service. I will never purchase anything from them again!!”

Helpful Report

Posted 2 weeks ago

“I’ve exchanged emails over the course of a year and a half. They are so shortsighted. A company wants to lose a patron over roughly $30.00? It’s ridiculous. They reply with we are doing everything to resolve this, but, NEVER anything for the consumer. The only time I will patronize them is if they have a better price than others. I’m not ignorant. Extremely poor consumer relations.”

Helpful Report

Posted 2 weeks ago

“Poor customer service. Went in for a price adjustment, manager (male) would not honor sale. Decided to ask for a complete refund instead, manager refused to refund item. Don’t waste your time coming to this store, management is incompetent. He rather harass his own employees on their days off (sick leave) in the middle of store during the day.”

Helpful Report

Posted 2 weeks ago

“Every where you go there’s a bad review for Ulta yet here’s another one. I ordered my daughter a perfume for her birthday. I’ve never got it, after several calls and emails no resolution. These people are corrupted and untrustworthy. Disgusted do not shop here”

Helpful Report

Posted 3 weeks ago

“How does it take 10 to process a payment?! Multiple managers online with different answers. Will never shop there again. Awful customer service in general.”

Helpful Report

Posted 1 month ago

“I am beyond upset and disappointed. My Ulta account has been hacked 4 times this year. Almost 500$ worth each time. I've sent over 80 emails back and forth with their customer support. They have YET to secure my account or come up with any other solution. So beware anyone that uses ULTA they are not verifying identification nor is your online account secure. I've asked to speak to the supervisor or a representative from headquarters and they have told me one will have to contact me back on MULTIPLE occasions. Their customer service is awful and I'm really bummed loc I love Ulta. But this entire experience that continually keeps happening is extremely frustrating and makes me feel unsafe using my own account.”

Helpful Report

Posted 1 month ago

“I had an 11 am appointment for an ear piercing. I was already en route to go there and I received a phone call 10 minutes prior to my appointment time canceling. That’s completely unacceptable and inconsiderate, you wait 10 minutes before my appointment time to notify me? Don’t worry, I’ll never use you guys for that, or anything else.”

Helpful Report

Posted 2 months ago

Helpful Report

Posted 2 months ago

“This place is trash! Do not place an order online. You will not get it!!!! Dispute the charge with your credit card because ulta WILL NOT cancel your order because they said....it has shipped. They are full of it! Don't do business with them! You have been warned!”

Helpful Report

Posted 2 months ago

“The worst Customer Service experience I have ever had.I bought something from them and I shipped it out to my mom. It didn’t work over there there because they don’t support the app. It took a while to bring it back to the states. The item was never been used. I didn’t ask for a refund. I just asked the exchange it for another one will be used overseas. They didn’t want to exchange anything and they got so nasty with me. And very disrespectful. And now I have to live with that. the price of item was $600. I have no use for this item right now. Never again.”

Helpful Report

Posted 2 months ago

“Ulta has the worst exchange policy. When purchasing sale items (I.e., 21 Days of Beauty), you cannot exchange the item for the same product but a different shade once the sale is over. Given that their biggest sale is 21 Days of Beauty, an item is only on sale for one day. If you’re purchasing the item online, you won’t receive it till a week later. There’s no way to exchange the product. Since I couldn’t exchange it, I wanted a refund. They informed me that I needed my original payment, which I didn't have since the item was gifted to me. I went through the process of adding my friend’s credit card to Apple Pay to process the refund, returning to the cashier line, only for a different sales associate to not even ask for the credit card. All they needed was my friend’s phone number! They could have shared this from the get go!”

Helpful Report

Posted 2 months ago

“Misleading information on shipping times and poor customer service issues/ personnel earned a one star rating = poor.”

Helpful Report

Posted 2 months ago

“I walked in with my mom to grab some stuff and cash in my birthday gift, then I went to the register they told me they were out of the gifts and the mirror that came with my daisy perfume. Never going back there again”

Helpful Report

Posted 2 months ago

“Ulta you are the worst company I ever had to deal with the rudeness you can cut with a knife very unprofessional customer service don't ever get a credit card with them even after you pay it they shut you down and they don't notify you at all then when you call customer service they act like they don't care I will never shop in their store ever again they don't have anything Worthy prices are too high very unfriendly customer service”

Helpful Report

Posted 2 months ago

Ulta Beauty is rated 2.8 based on 422 reviews