Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.66

2.7 Rating 372 Reviews

39 %

of reviewers recommend Ulta Beauty

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Metrics

2.7

Based on 372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How does it take 10 to process a payment?! Multiple managers online with different answers. Will never shop there again. Awful customer service in general.”

Helpful Report

Posted 1 week ago

“I am beyond upset and disappointed. My Ulta account has been hacked 4 times this year. Almost 500$ worth each time. I've sent over 80 emails back and forth with their customer support. They have YET to secure my account or come up with any other solution. So beware anyone that uses ULTA they are not verifying identification nor is your online account secure. I've asked to speak to the supervisor or a representative from headquarters and they have told me one will have to contact me back on MULTIPLE occasions. Their customer service is awful and I'm really bummed loc I love Ulta. But this entire experience that continually keeps happening is extremely frustrating and makes me feel unsafe using my own account.”

Helpful Report

Posted 1 week ago

“I had an 11 am appointment for an ear piercing. I was already en route to go there and I received a phone call 10 minutes prior to my appointment time canceling. That’s completely unacceptable and inconsiderate, you wait 10 minutes before my appointment time to notify me? Don’t worry, I’ll never use you guys for that, or anything else.”

Helpful Report

Posted 3 weeks ago

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Posted 3 weeks ago

“This place is trash! Do not place an order online. You will not get it!!!! Dispute the charge with your credit card because ulta WILL NOT cancel your order because they said....it has shipped. They are full of it! Don't do business with them! You have been warned!”

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Posted 3 weeks ago

“The worst Customer Service experience I have ever had.I bought something from them and I shipped it out to my mom. It didn’t work over there there because they don’t support the app. It took a while to bring it back to the states. The item was never been used. I didn’t ask for a refund. I just asked the exchange it for another one will be used overseas. They didn’t want to exchange anything and they got so nasty with me. And very disrespectful. And now I have to live with that. the price of item was $600. I have no use for this item right now. Never again.”

Helpful Report

Posted 3 weeks ago

“Ulta has the worst exchange policy. When purchasing sale items (I.e., 21 Days of Beauty), you cannot exchange the item for the same product but a different shade once the sale is over. Given that their biggest sale is 21 Days of Beauty, an item is only on sale for one day. If you’re purchasing the item online, you won’t receive it till a week later. There’s no way to exchange the product. Since I couldn’t exchange it, I wanted a refund. They informed me that I needed my original payment, which I didn't have since the item was gifted to me. I went through the process of adding my friend’s credit card to Apple Pay to process the refund, returning to the cashier line, only for a different sales associate to not even ask for the credit card. All they needed was my friend’s phone number! They could have shared this from the get go!”

Helpful Report

Posted 4 weeks ago

“Misleading information on shipping times and poor customer service issues/ personnel earned a one star rating = poor.”

Helpful Report

Posted 1 month ago

“I walked in with my mom to grab some stuff and cash in my birthday gift, then I went to the register they told me they were out of the gifts and the mirror that came with my daisy perfume. Never going back there again”

Helpful Report

Posted 1 month ago

“Ulta you are the worst company I ever had to deal with the rudeness you can cut with a knife very unprofessional customer service don't ever get a credit card with them even after you pay it they shut you down and they don't notify you at all then when you call customer service they act like they don't care I will never shop in their store ever again they don't have anything Worthy prices are too high very unfriendly customer service”

Helpful Report

Posted 1 month ago

“Bought a product that was running a promotion for an additional product. Surprise, surprise, they didn’t have the promotional product, and they NEVER had it during the entirety of running the deal. Customer service wouldn’t help. Told me just to return the product I had bought, but since it was open, it’s not returnable. They refuse to ship the promotional product. The manager at the store was rude and said there was nothing she could do and that she wouldn’t escalate the issue. False advertisement and zero accountability”

Helpful Report

Posted 1 month ago

“They’re racist I walked in the store. No one said hi welcome white lady walked in. They welcomed her. I walked out and I called corporate and I made a complaint. Oh by the way, I am a black woman that’s probably why.”

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Posted 1 month ago

“The harassment at check out is ridiculous. I have never received such rude and disrespectful service at any other retail store. I have been in the store twice in the last 6 months and received the same treatment both times. I am so turned off from the service that I will be looking for a new product so that I don't ever have to walk into their store again.”

Helpful Report

Posted 1 month ago

“Extremely Disappointed with the Outcome.... Had an appointment at Ulta Salon in Campbell CA with stylist Katherine D. While she was friendly and professional in her manner, I’m extremely disappointed with the results of my haircut. I showed her a clear photo of the hairstyle I wanted, but she did not follow it at all. Worse, my hair was cut significantly shorter than what I had clearly requested. I emphasized wanting to maintain length, but that was not respected. The final result looks rushed, uneven, and nothing like what I envisioned. It honestly feels botched. This is especially disappointing as I was hoping to make this my regular, go-to salon in Campbell. I was ready to become a loyal customer, but unfortunately, this experience has made me reconsider.”

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Posted 1 month ago

“Your sales people are way too aggressive! I come in there looking for something specific and they always try to steer you off to something else. A gal came up to me and said are you looking for something for you or your grandchildren? I go I don't have any grandchildren she's like oh whatever. And I said yes, I'm looking for a clean sunscreen. She says oh you want this one over here. I looked it up on my Yuka app and it rated poorly. It's just cringy to shop there. However, the facialist is fabulous!”

Helpful Report

Posted 1 month ago

“Dear Ulta Customer Service, I am writing to express my disappointment regarding the customer service I received during my visit to your Longview, TX store on September 14th at approximately 1:48 PM. During checkout, I was assisted by a cashier named Kelli. Unfortunately, my interaction with her was extremely unpleasant. She did not greet me, make eye contact, or acknowledge me in any way throughout the entire transaction. There was no "hello," "thank you," or even a simple "have a nice day." Her demeanor came across as dismissive and unprofessional. I have shopped at this location several times and have generally had positive experiences, which made this encounter all the more disappointing. Based on Kelli’s behavior, it seemed clear she had no interest in interacting with customers, raising concerns about whether she is suited for a front-facing role in customer service. I also couldn't help but feel that her attitude may have been influenced by personal bias, which is especially concerning. Every customer deserves to be treated with respect and courtesy, regardless of ethnicity or background. I hope this feedback is taken seriously and used to ensure that all Ulta customers receive the respectful and professional treatment they deserve. Thank you for your time. Sincerely, Customer of Ulta.”

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Posted 1 month ago

“Beware. They push a paperless credit card, but if you pay by phone they do not tell you total owed and let you pay it off. You have to call every month to find out the new interest charges. After 3 payments by phone and $100 in late fees and impacted credit report, I cancelled the card and will never shop at Ulta again.”

Helpful Report

Posted 1 month ago

“I was just in the Phillipsburg NJ location and I had to wait a long time for someone to help me with products and then there was a long line at the register with only one cashier. The same sales person who finally helped me came over to help them was talking to someone she knew and told me I had to wait. I left my products at the counter and walked out. I never received such poor service at Ulta and rude sales people!!! I’m ordering the same products on Amazon!”

Helpful Report

Posted 1 month ago

“Ulta has the most horrific online and in-store customer service. Pathetic, inept workers in-store and horrible product delivery and quality online. Orders consistently wrong and employees with disgusting attitudes. We will no longer buy from this store. Hopefully, they go under.”

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Posted 1 month ago

“Ashley, the manager sucks at her job, very disrespectful and disappointing.”

Helpful Report

Posted 1 month ago

Ulta Beauty is rated 2.7 based on 372 reviews