Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.68

2.7 Rating 304 Reviews

39 %

of reviewers recommend Ulta Beauty

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Metrics

2.7

Based on 304 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 5 star review on 1st August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sales person walked by me. Had a conversation with co-worker while I stared at her. Finally finished and asked to help me. Found the product quickly. Got in line to pay. Person at register couldn't find something in her phone--coupon? password? I don't know. Went on and on. Finally found it. Register froze. Started again. Clerk asking for additional help. No response. Next person in line getting checked out. Customer walked into the store and went to the far end register. Another quest for help by the clerk. Co-worker walked past me and on to the person who just walked in. I alerted her that I'd been waiting. She apologized and came to me explaining that she didn't know and just walked up to help. Ever heard of "who is next"?”

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Posted 3 days ago

“New commercial disgusting with Trans man!!! Shame on you”

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Posted 6 days ago

“Ordered $50 worth of merchandise and they still charged me for shipping. Tried to cancel the order (you only have an hour to cancel) and they gave me the run around for an hour till it could no longer be cancelled. Then they said they would refund me the shipping fee but I am so furious with being jerked around by these guys I am taking my business elsewhere from now on. Thier reviews are so bad Ulta somehow does not allow for Google reviews to be written anymore”

Ulta Beauty 1 star review on 19th July 2025

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Posted 1 week ago

“Ulta Beauty does not hire older women, they discriminate on age no matter what your knowledge is. They would not hire me solely based on my age.”

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Posted 2 weeks ago

“Normally I love Ulta, however, my last experience with them was a huge let down. I purchased a hair styling tool that unfortunately wouldn’t turn on. I took the tool back a week later to exchange it for the exact same thing. I was informed though, that I would have to pay over $50 extra because the item was no longer on sale! I could understand if it was something different, but it was literally the exact same product. I’ve never ran across this policy at any other store. Do better Ulta.”

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Posted 2 weeks ago

“I’m extremely disappointed with the CONSTANT cancellations at Ulta located at 40460 Winchester Rd, Temecula. Every single time I schedule a SKIN appointment, it gets canceled last minute because the person is sick; I book months in advance because I am out of State. I think the attention is focused on their local clients (which I understand) but should be honest about it and just not book out of states period. Very frustrating, unprofessional, and shows a complete lack of respect to customers’ time. If the technician is sick this often then they should have two people on their staff not just one. I’ve rearranged my own schedule repeatedly only to be left hanging on the day of. A one-time cancellation is understandable, it happens, but unacceptable when it becomes a pattern. I can no longer rely on this business, will not make any further appointments and you should not either if you value your time.”

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Posted 2 weeks ago

“They flagged one of my online purchases years ago and now my blocked my account. I’m no longer allowed to shop online. They said they can’t help me and the matter is closed. Super annoying. Said I have to go into the store to purchase but I won’t be shopping there again.”

Ulta Beauty 1 star review on 9th July 2025

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Posted 3 weeks ago

“I feel absolutely scammed and furious. I saw an ad from Maëlys offering a 14-day trial for some creams, where I only had to pay $6.35 for shipping. I accepted the offer in good faith, but immediately after that, I was charged FOUR unauthorized amounts: three charges of $177.37 and one of $42.19, totaling $574.30. I NEVER agreed to pay that amount, and I NEVER authorized those charges. This kind of behavior is deceptive, dishonest, and completely unacceptable. It speaks terribly of your company and its lack of ethics. Charging people hundreds of dollars under the disguise of a “trial” is fraud, plain and simple. I demand a full and immediate refund. I will report this if necessary and make sure others know exactly what kind of business this is. Absolutely outrageous and infuriating.”

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Posted 3 weeks ago

“This place. Sadly, you can only buy certain things at an Ulta store because I would never go there otherwise. The sales associates at this place are so incredibly rude it's unbelievable. They act like they are doing you a favor by helping you. They are retail workers and act like they are highly paid scientists and you're bothering them by asking a question. It's so weird.”

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Posted 4 weeks ago

“I shop at Ulta all the time and have spent a near fortune (as my husband says) there. I went two several stores to get the Glamnetic nails and when I finally found a store that had them I picked up two packs because of the FREE offer. Which was clearly posted on every shelf. However as I checked out and asked about my so called FREE offer they said they didn’t have any more but if I wanted to purchase online I could. They told me this after I purchased. Then they said I’d have to get back in line to return the two nails. I couldn’t believe it! I won’t be shopping there any more, Sephora and Amazon here I come!”

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Posted 1 month ago

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Posted 1 month ago

“I live in Tallahassee Fl. This store has gone from bad to worse. I feel invisible every time. You have to hunt down staff for help. They rarely know their products. It is poorly stocked. When you do find something, the check out service is poor. There is no greeting, no care about the shopping experience. Went yesterday and walked out empty handed vowing not to return. What type of training is even done? Does ULTA even care?”

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Posted 1 month ago

“Don’t order ulta online! They are shipping packages with better trucks and they are delivering it at random locations and ulta is NOT HELPING YOU AT ALL. I have proof of where it was delivered according to their tracker and it’s not where my address is and they still did not help at all, there are Reddits online about it as well! They did not offer a refund or a replacement, I never got my items!”

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Posted 1 month ago

“Came in the store to exchange lipstick that's stil new the cashier gave me an excuse I can't return or exchange its always something I wil definitely not be returning to the store and I'm telling all my family and friends not to go there I'd rather go to sephora. I hope in the future they change there policies”

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Posted 1 month ago

“Ulta lost a customer today. Over credit card late fee that should have never been charged. I pay my card balance monthly. Twice i tried to pay online and got the message to try again later. This caused me to make my payment on the actual due date over the phone. They charged me a late fee. Which I had no idea there was a balance on my card because I had not used it. Which led to them charging me a late fee on a late fee! As of today Ulta will never get another dollar from me. And every gift card I buy will be Sephora. This truly showed me how much Ulta values their customers! They don’t! -signed truly disappointed customer”

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Posted 1 month ago

“The online treatment is very bad and the interest rates are very bad.”

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Posted 1 month ago

“Ulta promoted large online orders with promises of 30 samples. Only 14 arrived. When I requested the other samples I was told they are gifts and can’t be shipped. They offered $5 gift card. So not the point! This is false advertising. I argued but still only received $15 Ulta gift card!”

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Posted 1 month ago

“Can’t never get the products that they have on sale. They’re always out of stock. They also don’t have the free gifts. Definitely getting my wife not to shop here anymore.”

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Posted 2 months ago

“I had a very bad experience at Wilshire Santa monica store . the manager was very rude with really bad attitude and unwilling to help . every time I go there she is the sane way . I can imagin how she treats her employees as they all seem scared and exhausted. They should Think about changing the manager . Overall the customer service is a one star.”

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Posted 2 months ago

“I have been a customer of Ulta for over 20 years and their “rewards” program has made me lose all respect for their company. NOTHING I purchase is ever valid. They should place all valid items together in the store with a sign “Shop here for valid reward items” to make life easier for their customers. I just bought a $53 bottle of Lancôme foundation, read the huge paragraph of stipulations on my coupon (Lancôme wasn’t listed) went to check out and got the same old “We’re sorry you can’t use your coupon on this item, it’s a premium item”. Where was that sign?? This happens every time I go in this store. Well, to the other disgruntled customers reading this, I have great news! When I got home I checked Amazon and found that I could have purchased the same product for the same price and it would have been delivered to my doorstep saving me gas and frustration. Ulta, your sales and marketing departments need to rethink their strategy, I give your customer coupons an F.”

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Posted 2 months ago

Ulta Beauty is rated 2.7 based on 304 reviews