Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.82

2.8 Rating 491 Reviews

43 %

of reviewers recommend Ulta Beauty

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2.8

Based on 491 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very disappointing experience at the Mayfaire, North Carolina location. The customer service was poor from beginning to end. The cashiers and team members could definitely benefit from additional customer service training. The staff was unfriendly and unwelcoming. No one greeted me when I entered the store, and there was no “thank you” when I checked out. When I asked for assistance, I felt like I was inconveniencing the employees. One team member previously even walked away while I still needed help. I asked for recommendations on a facial cleanser and a moisturizer with sunscreen, but instead I was directed to foundation, which wasn’t what I asked for. It seemed like the employee either wasn’t knowledgeable about the products. Overall, the experience was frustrating and disappointing. Because of the lack of customer service, I’ll be purchasing these products online from Amazon in the future instead of returning to this store.”

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Posted 7 hours ago

“It took three months to get a return on a dual lipstick and liner. Never again will I purchase from ulta or their partners.”

Helpful Report

Posted 4 weeks ago

“I have been dealing with this issue since 6/19. I placed an order for pick up at the location in Plymouth Meeting, PA. I arrive at the location on 6/21 after several messages informing me that the order is ready. They confirmed they order was ready but the staff was unable to find the package. This process took about 20 min of my time. The manager finally arrived to assist with the issue. She informed me that they no longer have the product in store. My pick up order was the last one in stock but they have misplaced it. She offered to let me reorder the product but would not credit me for the order the misplaced. I informed her that I did not want to pay again for a product that I did not receive the first time. She stating that I would have to take up the issue with custome service. I left the store upset and sent an email as soon as I got home. To this day I still do not have a response to that email. I then proceeded to attempt help thru the chat line. I was on the chat for over an hour during which at some point I asked for help from a supervision because the agent I was speaking with was not understanding my issue and not bothering to read my messages in full to fully understand what was going on based on his responses to me. His name was Oscar by the way. I then proceded to call customer service and spoke to 2 people attempting to receive a refund for this order. They informed me that they would elevate this issue to the operations department and they will reach out to me by emai. That was this past Monday and I still have not received an email from operations.In the meantime I continue to receive text informing me that my order is ready for pick up.”

Helpful Report

Posted 1 month ago

“I am warning everyone that I can. When you purchase a gift card from somewhere else, say like Sam's Club, for Ulta, and either the card is lost or stolen, neither place will heip you. NEITHER ONE WILL HELP YOU! Even if you have the card number. I will not go back to either place. Losers!”

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Posted 1 month ago

“The check out lines are always extremely slow.”

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Posted 1 month ago

“Went to get my son a haircut, Celeste has always been on the rude side. We were never greeted, instead it was “can I help you” as if I were loitering the area. When she found my appointment she then said “well I’m doing makeup on someone else so….” Never again will I waste my time here. $54 for a haircut with a side of unprofessionalism? No thanks. Customer service was also super unhelpful. What a nasty company.”

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Posted 1 month ago

“Very bad customer service at the Newtown square Ulta in the salon service stylist was rude and receptionist looks like she took a tranq this morning, will never go back ,”

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Posted 2 months ago

“Ulta has the absolute worse customer service known to man. It’s like they hire the mean girls from highschool who otherwise wouldn’t thrive in other industries.”

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Posted 2 months ago

“Paid $142.00 for men’s cologne and was sent hair conditioner. Spent 30 minutes texting and was told they needed to escalate my case. Totally absurd, replace my product or provide a full refund. Simple solution…..terrible customer support. Wish I could give them a negative!!”

Helpful Report

Posted 2 months ago

“Bought lip gloss and had to throw it away. Looks like cotton tip fell off inside the bottle. I no longer had receipt so couldn't return to store. Basically, lost my money and the lip gloss Contacted CS and they did absolutely nothing,”

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Posted 2 months ago

“ULTA website is the absolute worst. I spent at least 45 minutes trying to buy a gift. The website keeps erasing any data: addresses, card numbers and you have to keep inputting the same information. Sooooo very frustrating. Sad because i wanted to send a lovely gift. Now, i am mad and over it. A fun experience to send a friend a gift turned into a frustrated buyer, I'm even taking time to write this review, I'm so upset. I wouldn't even trust it would get to the right person. And yes i did "chat with help AI Ulta help" ;(”

Helpful Report

Posted 2 months ago

“I mad e appt 1st time in. They canceled. I tried calling next day& they're fused to get me in. I wont be back .and ill shop at Beautylish!! & Sophora. I am a business owner myself. So I know I wouldn't treat my customers Like.this!! I understand things happen. Yes. But canceling my appt. Last second w no explanation & a refusal. Is just a bit too lame. So I had to write the review. I would of accommodated my.client. at any cost.”

Helpful Report

Posted 2 months ago

“On May 7, 2026 I had a hair appointment at 1:30 PM at the new Ulta in Moline Illinois. I have been receiving texts for two weeks to confirm my appointment including the day of the appointment. I arrived and the girl who was supposed to do my hair quit, there was no one there that could do my hair. I asked for the manager, and she did not care. I will not go into that store again, and I am gonna post it on Facebook and other social media.”

Helpful Report

Posted 2 months ago

“Made appointment for a hair cut 10 days ahead for Wednesday 5/6Got a reminder asking to confirm which I did by sending a C @ 9:30 am 5/3. Ms. Aurelia called me leaving message that unfortunately I won’t be in town but I can get someone to see you on Thursday May 7 at 10:15. I made arrangements to do my hair as I made appointment and got confirmation. Looks like she doesn’t have respect for customers time. Even though she was not very good at the hair cutting, I wanted to give her another chance but with this kind of service, by not honoring the set appointment, I will never go there again. It looks like couple of rookies just out of haircutting school, with no social skills run Ultas salon!”

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Posted 2 months ago

“Sales associates ignore you when you come in and counter people are rude. Someone needs to work on customer service. But, I think that was my last time going in. So no matter.”

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Posted 3 months ago

“Worst customer service!”

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Posted 3 months ago

“Terrible customer service. Management was rude, inconsiderate, judgmental, prejudiced and spoke to me like I was a child. NEVER AGAIN!!!”

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Posted 3 months ago

“After making a haircut appt and arriving on time I was informed the stylist didnt work on short hair. ( my hair is to the bottom of my neck) No where on the appt app did it mention that. Complete waste of time! Needless to say, I will be sharing my bad experience with family and friends. Location was at the San Ysidro Outlets mall”

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Posted 3 months ago

“They wouldn’t let me get anything for my birthday because I didn’t have and ultra account for a year”

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Posted 3 months ago

“Yet ANOTHER horrible experience with Ulta.com shipping! Inadequate packaging, no wrapping at all of expensive eyeshadow palette shoved in a box with hairspray bottles. Crushed eyeshadow, a waste of time and money for me. Another return hassle I don’t need. Ridiculous. Common sense evades this company.”

Helpful Report

Posted 3 months ago

Ulta Beauty is rated 2.8 based on 491 reviews