Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.68

2.7 Rating 304 Reviews

39 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.7

Based on 304 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ulta Beauty made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ulta Beauty 5 star review on 1st August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order in mid-December to get it for Christmas as advertised on the website. My expected delivery date was December 18th. It’s now Christmas Day, exactly 1 week later, and I haven’t received anything. Stick with Sephora.”

Ulta Beauty 1 star review on 25th December 2024

Helpful Report

Posted 7 months ago

“ULTA My wife bought two gift cards last week. $125 and $150. When she got home she realized that she made a mistake....the $150 card was supposed to be $100. Within 2 hours she went back to the store to get the mistake fixed. They wouldn't do it. I called their corporate office and spent an hour on hold (staying on for principle now) ....and they said they would have the store call me. They never did. ULTA SUCKS....THERE ARE OTHER PLACES OUT THERE!”

Helpful Report

Posted 7 months ago

“My wife bought two gift cards last week. $175 and $150. When she got home she realized that she made a mistake....the $150 card was supposed to be $100. Within 2 hours she went back to the store to get the mistake fixed. They wouldn't do it. I called thier corporate office and sppent a hour on hold (staying on for proinciple now) ....and they said they would have the store call me. they never did. ULTA SUCKS....THERE ARE OTHER PLACES OUT THERE!”

Helpful Report

Posted 7 months ago

“The customer service employed by this company is horrendous. Spent 25 minutes on a "chat" for an item that wasn't in the box when they claimed it was and then another 15 minutes on the phone all without getting the issue resolved. The excessively giant boxes used for one small item with no pillow packaging or bubble wrap is absolutely ridiculous. Sephora is amazing in comparison. Ulta.com and the ulta app are just a joke.”

Helpful Report

Posted 7 months ago

“Just received my order from Ulta… the box was not sealed and none of the products were sealed, and they had obviously been used!! It is just wrong that the resell opened products ..let alone used !!!…seems illegal ??!!…never again”

Helpful Report

Posted 7 months ago

“Worst company EVER! I placed an order for $70 to get the free gift, I did not realize I had to add it to my cart and called customer service within 5 minutes after placing. The rep told me I had an hour to cancel my order and he would help me. Then continued to say that he actually could not cancel because it had been shipped( shipped within 10 minutes mins you) he said I could refuse delivery and wait a week or two to be refunded. I then placed the EXACT same order and added the free gift minutes after talking to him and him not helping me AT ALL! Martin was his name. I then received my first order in the mail and returned it all to the store since my second order should have been right behind it! A week has passed and they have my package saying “label created “, I called customer service and she tells me it’s shipped and lost. They can not give me the free gift worth $70 because they have none now, but she gives me a $15 gift card. I spent that driving 45 minutes each way for gas to return the order he would not cancel. Now some of the items are also out of stock that I initially purchased. That’s all they could do. I said the free gift is worth way more than $15. I will NEVER EVER Astro foot in an ulta again. Do not buy from here unless you want to be taken advantage of! Sephora forever!”

Helpful Report

Posted 7 months ago

“Terrible customer service. Packages missing items and they don’t refund or send the missing items.”

Helpful Report

Posted 8 months ago

“I recently visited Ulta Beauty at 25 Hazard Ave, Enfield Ct. and had an unpleasant experience with the customer service. I was shopping till the closing time, since I wasn't aware that they were closing early tonight and while I understand the staff may have been ready to end their shift, the employee I interacted with was rude, unfriendly, and clearly upset that I was the last customer. She was so much rude that she didn't even talk properly on a Thanksgiving eve either to me or my daughter. When I asked for assistance (for price check at the counter), she responded in a curt and dismissive tone, making me feel like I was a burden rather than a valued customer. Her attitude and lack of willingness to help were unprofessional and made the entire experience uncomfortable and I literally felt terrible. I understand that everyone has long days, but customers deserve respect and support regardless of the time. I recommend that the staff receive training on maintaining professionalism and a welcoming demeanor, even during closing hours. This experience was extremely disappointing for me and my daughter, and I hope Ulta Beauty takes steps to ensure future visits are more positive. I've had better experiences at other locations and hope to see improvements here. Though I don't wish to mention more of the employee details on this platform but would request Ulta beauty to please take necessary steps to ensure that no such instance would happen in the future.”

Helpful Report

Posted 8 months ago

“I had a makeup appointment for my bday on Nov 23rd at 3:30 they called me at 12pm and canceled and then laughed like it was funny.”

Helpful Report

Posted 8 months ago

“I am a loyal customer with Ulta in Kissimmee and the one located in The Loop, Store 335 and I just wanted to say the customer service there is the absolute worst I have ever experienced!!! No one offers help the team just chats with each other and the manager on duty was rude and offered no service !!! The manager just walked around the store and never once did I see her or her or her team offer anyone assistance! But they are quick to tell you not to touch there products and if you do then you need to buy ! Which is ridiculous when regardless you buy and return !! They need a class on how what “great selling strategies” are if they want to keep working !!”

Helpful Report

Posted 8 months ago

“***DO NOT OPEN AN ULTA CREDIT CARD.*** I was approved for the Ulta MasterCard. I usually do not open store cards but they offered a savings of $40 and I agreed. About 30 days later the statement arrived but was apparently delayed and arrived after the due date. I went online and paid the bill in full immediately. Also messaged their online chat so they were aware of what happened. Fast forward 2 months and I receive a call saying my statement is past due. I said no, it was paid in full. Come to find out they changed a late fee and a second late fee on a late fee and interest. I asked why I hadn't received a statement and she said I enrolled in online statements. I said that I hadn't and this is exactly why, if I don't see a bill, I don't know a payment is due. So I had to call the credit card customer service and they were only willing to give me a partial credit for $15 (only half of one of the late fees.) on a balance of $63 of fees. I have never been treated like this. Late fees on top of late fees, is that even legal? So then I said I wouldn't pay the fees and they said an additional late fee will be charged every month with interest on the balance. Then I said cancel the card, she said if it cancelled the $15 credit they did give me would be reversed and if not paid I would have additional charges. What the what??? Do not open an Ulta credit card. Comenity is not a reputable company. I will never shop at Ulta again!!,😠😠😠”

Helpful Report

Posted 8 months ago

“Hi, my name is Michelle and I went to Ulta about 8 months ago give or take and bought your concealer after my daughter told me to try this product. I get it home and didn’t try it for about 6 months but then started . I do like the concealer but noticed after a month the bottle broke at the neck but I didn’t care that much I just kept it up right but then after about another month I was getting sparkles from the paint on the bottle on my face it was very annoying. I spent 29.00 for the concealer which is way more than I ever spent for any concealer before I thought if I return it to Ulta they would exchange it for me. They said they couldn’t as it seemed empty, which it wasn’t and held it upside down and poured some of the content on their key board. The manager looked at me like I was white trash and said “ sorry no”. I had boughten it on my Ulta card as it tracks my purchases so they could track that I bought it from them. They said they couldn’t help me at all. I asked them for your business number and the manager reluctantly looked it up for me. This product packaging is awful and you should know it. I can’t wrap my brain around how much money I spent for a product that can’t spend enough money for a good container. I will send you some photos Thank you for your time Michelle”

Helpful Report

Posted 8 months ago

“I went to the St. Peter’s, MO store yesterday and I witnessed how an employee was poorly managed in front of me. I work in the HR/TA field and I’d have never allowed this manager treating the employee this way. Bad image for the store and for the company.”

Helpful Report

Posted 8 months ago

“This review is of a stylist at the Old Spanish Trail location of Ulta Beauty in Tucson, AZ. I brought a picture to the stylist, who claimed her mother wore the same style her whole life. Anyway, the top of the hair was supposed to be long, down to the chin, with side bangs that could be pushed behind the ears. Then there was another short layer that barely went to the bottom of the neck. When my haircut was done, it was very short on the top, barely reaching an inch and a half in most places, especially the crown! The bottom portion of my hair went to my shoulders giving me a very ugly "mullet" style. This all from a stylist who claimed to have 28 years experience. I was so angry once I was home and washed my hair and realized what a horrible cut I received. I paid premium price for a good stylist, only to have received much better cuts at Supercuts. Of course, I immediately went online and cancelled the 6 weeks trim that I had already scheduled. It will take me a couple of years for my hair to grow out so I can finally get the damage totally repaired. It makes me want to never get another haircut once this mess is fixed!”

Helpful Report

Posted 8 months ago

“Double charged me - spoke to 5 people there - they put me on phone with a call center in Jamaica it took 2 hours a clerk did a credit and it never posted”

Helpful Report

Posted 8 months ago

“I placed an order online, but it got canceled for no reason. When I called customer service, they told me I could run inside the store and get it. This has happened before and they don't seem to understand that the purpose of ordering online is so you don't have to run inside the store and stand in a checkout line.”

Helpful Report

Posted 9 months ago

“So I made a hair appointment, the stylist was very unprofessional when I went so she could look at my hair. She kept telling me how she charges an hour . Then today I get a call from one of the store manger she was also unprofessional. Ulta in Indiana has gone down hill bad .”

Helpful Report

Posted 9 months ago

“I placed a order yesterday over $200.00 then today get a email for free products so I called to have this added to my order I was told NO I need to cancel the order wait 5-7 business days for my refund then reorder and add the free gift WTH really what kind of company is this Never again will I order from them Lost my business and will tell all my friends and family not to order from them either. Bye”

Helpful Report

Posted 9 months ago

“I would give minus 1000 stars if I could.Ulta has double charged both my daughters debit cards on separate occasions. One for 400.00. The latest for 143.00. Sept 27th. They literally will not refund the double charges. It takes weeks and weeks and so many phone calls and emails. We still haven’t received the refund of the double charges 143.00 that they robbed us of. DONOT SHOP AT ULTA. Go anywhere else. If u must shop there and support these criminals, shop with cash only. DO NOT PUT YOUR CARD IN THEIR MACHINES.”

Helpful Report

Posted 9 months ago

“I bought a very expensive flat iron and expected it to be in the box when my package arrived but it WASN’T! On top of that the customer service representative wasn’t any help. I work really hard for what I have and I don’t just have 200 bucks to throw away because Ulta can’t send people what they purchased! They sent the free item(blow dryer travel size one) but they sent it in a box that the flat iron couldn’t have fit in so that’s how you know they didn’t send it!”

Ulta Beauty 1 star review on 26th September 2024

Helpful Report

Posted 10 months ago

Ulta Beauty is rated 2.7 based on 304 reviews