Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.68

2.7 Rating 348 Reviews

40 %

of reviewers recommend Ulta Beauty

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2.7

Based on 348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 6th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online treatment is very bad and the interest rates are very bad.”

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Posted 3 months ago

“Ulta promoted large online orders with promises of 30 samples. Only 14 arrived. When I requested the other samples I was told they are gifts and can’t be shipped. They offered $5 gift card. So not the point! This is false advertising. I argued but still only received $15 Ulta gift card!”

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Posted 3 months ago

“Can’t never get the products that they have on sale. They’re always out of stock. They also don’t have the free gifts. Definitely getting my wife not to shop here anymore.”

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Posted 3 months ago

“I had a very bad experience at Wilshire Santa monica store . the manager was very rude with really bad attitude and unwilling to help . every time I go there she is the sane way . I can imagin how she treats her employees as they all seem scared and exhausted. They should Think about changing the manager . Overall the customer service is a one star.”

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Posted 3 months ago

“I have been a customer of Ulta for over 20 years and their “rewards” program has made me lose all respect for their company. NOTHING I purchase is ever valid. They should place all valid items together in the store with a sign “Shop here for valid reward items” to make life easier for their customers. I just bought a $53 bottle of Lancôme foundation, read the huge paragraph of stipulations on my coupon (Lancôme wasn’t listed) went to check out and got the same old “We’re sorry you can’t use your coupon on this item, it’s a premium item”. Where was that sign?? This happens every time I go in this store. Well, to the other disgruntled customers reading this, I have great news! When I got home I checked Amazon and found that I could have purchased the same product for the same price and it would have been delivered to my doorstep saving me gas and frustration. Ulta, your sales and marketing departments need to rethink their strategy, I give your customer coupons an F.”

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Posted 3 months ago

“worst customer service, went to polace an online order took over an hour, then my gift card didn't work, I gave up and then tried just now, the gift card says zero balance.. where did the money go, I just spend another half hour and I am told I have to wait for an electronic gift card.. Once I use this card I will NEVER shop here again, WASTE OF TIME”

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Posted 3 months ago

“I was just in the Jefferson City store, just looking for a lip liner and not one lip liner pencil was sharpened. No one would bother to walk across the store to help me an absolute mess. I will never go back. I will be buying my cosmetics at the department stores like I used to. Shame, shame shame on Ulta And I was in the beauty industry for 30 years.”

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Posted 3 months ago

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Posted 3 months ago

“I spent $98.00 on a product and it as not good. I went to return it and because I have a different bank card, due to fraud, I could not get a refund. I could only get a merchandise card good only at Ulta. Way to keep my money Ulta! The chick in the Ulta store was just rude. Not the person helping with the refund, but her childish looking manager. I’ll get some things at Ulta with this card but never shop there again. It isn’t like I need the money, it’s just horrible that I had no other choice but to take the gift card. Ulta has poor policies that can not be changed by employee discretion. And they employee childish people.”

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Posted 3 months ago

“I advise anyone who shops at Ulta NEVER to apply or use their MasterCard. I closed my account and was given a ending balance which I paid. Then when I looked on my account, there was a magical "residual" interest charge, stated to me by customer service. I then asked what was the EXACT amount I would need to pay in order to stop occurring interest and she said, "I cannot answer that". Meaning that the company will continue to charge me interest upon interest every month. Completely unacceptable boarding on fraud in my opinion. Cancel your Ulta Mastercard now. Not worth it.”

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Posted 4 months ago

“I stop ordering from them in October 2024 since I had issues with missing items and only thing they said was the weight was correct whrn it wasn't .I had to call ALOT and go to a store to get it fixed. So, May 2025 I decided to order again so far everything was fine. Then I spent more to get a 4 piece gift and guess what only one part came. And the same BS over weight was their response. I don't know what else to do I spend $70 and got one out 4 piece gift. I should of left them alone. I really thought things got better. They gave great stuff but, the customer service is horrible.”

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Posted 4 months ago

“So disappointed with Ulta 😔 As a long-time platinum member I remember when Ulta offered value and reliability. A few days ago, I opened their email about a Cute D&G mini perfumes promo: purchase $70 online only for the Dolce perfumes. Click bait. Clicked on it, great, available, in my cart - or so I thought. Choose more than $70 in products and then the gift suddenly became unavailable. I called guest services & they were no help at all. Okay, so I will never trust online orders from them again. Sephora and many other companies are better for many reasons. This is not the first time Ulta has disappointed me. And others too according to the reviews I've briefly just read. There is something they can do -- they just don't care about their customers any more.”

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Posted 4 months ago

“I’ve been a customer and reward member of Ulta Beauty well before Sephora came out (years, in fact), and I’ve never received one reward from Ulta the whole time… Sephora, on the other hand rewards really well and often. I’ll take my business there from now on.”

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Posted 4 months ago

“Changed their return policy to 30 days & wouldn’t even do a store credit. I won’t be going back to ulta. I’ll just shop at target which has a 90 day policy.”

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Posted 4 months ago

“WORST CUSTOMER SERVICE EVER! I placed an online order, on their site at 9:03am for same day delivery ($6.95 deliver fee plus $5 tip for DoorDash) Once the order was confirmed I was told Door Dash would deliver between 5-7 pm, which was too late. I called immediately to cancel. I was told to send a text, which I did within 10 minutes of placing the order and was told "Sorry the order is on it's way". I was told it wasn't and I'd like to cancel or change it to same day in-store pick up because I needed it sooner than 8 - 10 hours. I was once again told I couldn't make any changes and I would have to wait for the order to arrive then return it. So I asked for a refund for the same day delivery fee because I was going to need to go to the store to buy it, then go back and return the delivered order once it arrived, which was COMPLETELY INCONVENIENT. I was told no. There is NO WAY the order was on it's way and NO WAY it couldn't be cancelled within 10 minutes of ordering.”

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Posted 4 months ago

“Horrible customer service in Ulta Beauty, Millington, TN. Much Prayer is needed!!”

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Posted 4 months ago

“I joined this company in September 2024, starting with a $15,000 investment. Over time, I consistently earned profits and was able to upgrade to the $25K package, and eventually the $50K. Everything seemed to be going well—until suddenly, withdrawals became extremely difficult. Despite their website stating that withdrawals would be processed within 3 days, I received no positive response from support, no matter how many times I reached out. It wasn’t until August 2025 that I finally recovered my funds—with the help of a triangulation expert. CHELSY DESMARAIS proved to be the tech experts I desperately needed. If you’ve been scammed or lost funds, I highly recommend reaching out to them via email—they truly know what they’re doing. chelsy__desmarais__54__AT__gmail__.__com or Via WhatsApp:::: +1 (859) 436 4211.”

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Posted 4 months ago

“"I experienced poor customer service today. When I inquired about a specific facial product, the floor representative was unable to provide an answer and displayed a disrespectful demeanor, as if my question was trivial. This lack of professionalism was disappointing.”

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Posted 5 months ago

“Worst customer service experience ever. I made an online purchase of 11 items & received a notice that all items shipped together. When the box arrived 2 items were missing. Ulta never let me know the items hadn't been shipped. I contacted Ulta customer service via text message. Got tossed around between agents & finally one said they would ship the items to me. I waited 10 days & still never received the items. I contacted Ulta customer service again, this time via phone, explained the situation to the agent & asked that the items be shipped overnight. She refused. I asked to speak with a supervisor. The agent placed me on hold & then hung up on me. I called back, requesting a supervisor again & again the agent hung up on me. After calling a 3rd time to request a supervisor, being placed on hold, & then hung up on again, I called back for the 4th and final time & told the agent to issue a refund. I also told the agent that i had been a loyal customer for over 10 years but because of this experience I would never purchase another thing from Ulta. She responded with "ok". No apology or acknowledgement. If I could give Ulta zero stars I would.”

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Posted 5 months ago

“this river forest location is one of the WORST!!!!! andres had the biggest attitude. I don't care what your issue is; you need to do your job. He clearly only works for a cheap check. Gross!”

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Posted 5 months ago

Ulta Beauty is rated 2.7 based on 348 reviews