Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.82

2.8 Rating 423 Reviews

43 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.8

Based on 423 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I joined this company in September 2024, starting with a $15,000 investment. Over time, I consistently earned profits and was able to upgrade to the $25K package, and eventually the $50K. Everything seemed to be going well—until suddenly, withdrawals became extremely difficult. Despite their website stating that withdrawals would be processed within 3 days, I received no positive response from support, no matter how many times I reached out. It wasn’t until August 2025 that I finally recovered my funds—with the help of a triangulation expert. CHELSY DESMARAIS proved to be the tech experts I desperately needed. If you’ve been scammed or lost funds, I highly recommend reaching out to them via email—they truly know what they’re doing. chelsy__desmarais__54__AT__gmail__.__com or Via WhatsApp:::: +1 (859) 436 4211.”

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Posted 7 months ago

“"I experienced poor customer service today. When I inquired about a specific facial product, the floor representative was unable to provide an answer and displayed a disrespectful demeanor, as if my question was trivial. This lack of professionalism was disappointing.”

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Posted 8 months ago

“Worst customer service experience ever. I made an online purchase of 11 items & received a notice that all items shipped together. When the box arrived 2 items were missing. Ulta never let me know the items hadn't been shipped. I contacted Ulta customer service via text message. Got tossed around between agents & finally one said they would ship the items to me. I waited 10 days & still never received the items. I contacted Ulta customer service again, this time via phone, explained the situation to the agent & asked that the items be shipped overnight. She refused. I asked to speak with a supervisor. The agent placed me on hold & then hung up on me. I called back, requesting a supervisor again & again the agent hung up on me. After calling a 3rd time to request a supervisor, being placed on hold, & then hung up on again, I called back for the 4th and final time & told the agent to issue a refund. I also told the agent that i had been a loyal customer for over 10 years but because of this experience I would never purchase another thing from Ulta. She responded with "ok". No apology or acknowledgement. If I could give Ulta zero stars I would.”

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Posted 8 months ago

“this river forest location is one of the WORST!!!!! andres had the biggest attitude. I don't care what your issue is; you need to do your job. He clearly only works for a cheap check. Gross!”

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Posted 8 months ago

“I went to get a full highlight foil, platinum blonde, and I come out a dirty ash blonde this was at the San Marcos, California location. Three months ago prior to that I went to the Oceanside location and the same thing happened. It’s not the toner they’re not using the right developer or the bleach. I have been going to Ulta for many years. I am completely unsatisfied. I paid $225. That includes a tip and I am not happy. I work a full day to make that amount of money Amber who did my hair she was kind and sweet. She did do a lot of work, but she clearly did not get me. I brought pictures of how I’ve had my hair done in the past for the last 25 years. I’m actually taking this to corporate and I’m going to demand my money back and I’m gonna fight hard because I’m tired of getting screwed over by people that don’t know what they’re doing. I added a photo of how my hair is platinum blonde and I come home a dirty blonde.”

Ulta Beauty 1 star review on 7th April 2025

Helpful Report

Posted 8 months ago

“My online purchase came with a free gift. After I place the order for delivery, I noticed the gift wasn’t included in the order anymore. I contacted Ulta and they said I needed to to roll something in the checkout to say I actually wanted the free gift. They refused to give it to me. They refused to let me come pick it up in the store. They said because I didn’t toggle something at checkout. I’m out of luck horrible horrible customer service I can buy my make up cheaper other places and I really didn’t want to order anything for delivery. I ordered it because there was a gift that I didn’t get I spent an hour of my workday on the phone with customer service only to be told too bad sorry for the inconvenience.”

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Posted 8 months ago

“The customer service staff on the phone is useless. I have been a member since 2009. They linked my daughter and my email and phone numbers and are not capable of unlinking them. Very disappointed in their company. Have called multiple times and there are no supervisors. And there is no IT department. Shame on the CEO. And the staff in store can never help.”

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Posted 8 months ago

“Happy with my hair at the New Bern NC Ulta but not the moldy walls where the wash station is! The walls are taped with what looks like packing tape. This is an immediate health danger. I have allergies and am highly allergic to mold. This is unacceptable for client's health. This needs to be repaired right away!”

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Posted 8 months ago

“Terrible customer service! I took a defective item back to the store which I purchased on line for an even exchange. And they made me pay the tax even though I had already paid tax when I purchased it! I tried to call customer Service but they were no help”

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Posted 8 months ago

“I ordered products on sale and could not get the payment to go through successfully. I texted and called the customer service staff and was assured they would have it corrected within 48 hrs and the sale prices would be honored. I contacted them again after 4 days and got the same runaround. They told me to enter another card...try again. All the things I tried with the first representative i spoke with. Then told me the again it had been escalated. I looked at the bag of products and the prices had doubled as they were 1 day beauty steals. I've never encountered such poor customer service from a company. I'm uninstalling the app and shopping at sephora and other places in the future. It appears that their customer service reps are offshore and sending pre-written emails and reading from scripts.”

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Posted 9 months ago

“I love the products, but the credit card Ultra provides is difficult to pay. The company to pay is Comenity. When you try and pay by a debit card, they ask for a phone number and NONE of the numbers you enter works for enrolling online payment. It is ridiculous!! You have to give a phone person your social security to get it paid or add it to the website. I don't know about you but giving my social to a complete stranger is NOT going to happen! I cut up the card and will no longer use it!”

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Posted 9 months ago

“I ordered the Very Good Girl Glam Eau de Parfum online from Ulta Beauty, but I only received the free gift. I've called, and I was told to wait 24 to 48 hours for a call back.”

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Posted 9 months ago

“Horrible! Had a receipt and still couldn’t return an item because I didn’t have an account! I will NEVER purchase any thing from ULTA again. Never!”

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Posted 9 months ago

“I had a horrible experience at Ulta! I went in to get a haircut and dye my hair. When Jenna put the dye on my hair and two minutes later my scalp started burning. I let Jenna know and she just handed me a comb. After 30 minutes later Jenna washed my hair and it was burnt. It smelled burnt. It took me months to get a refund. They advise me instead of getting the refund to get a gift card and purchase stuff from their store to fix my hair but in the end they knew they were wrong and I ended up getting my refund.”

Helpful Report

Posted 9 months ago

“Bait and switch for the buy 1 and get 40% off of 2nd item. Gave the 40% off of inexpensive items even though had 2 of each and full price for the 2 more expensive items. Very deceitful. I will never purchase another item for ULTA again. There’s nothing they have that I can’t purchase elsewhere and rest assured I will purchase it elsewhere from now on.”

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Posted 9 months ago

“I placed an order online and every time I checked the status it was waiting to be shipped. Of course they took my money. I tried chatting with them and they stated I had wait 8 days. Next time I will order their products through amazon. I'll get it right away and if not, they will at least make good on it.”

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Posted 9 months ago

“If I could I would give a zero for the Ulta store located in Hickory. When I ask about a National sale for Black History month I was told that it was only offered for certain products and that it was unfortunately only for Associates when I knew it was a lie because my daughter works at Ulta in a different location and all customers there received the discount deal that was promoted for celebrating Black History Month. But I’m not surprised to not be told the truth.”

Helpful Report

Posted 9 months ago

“The associates do not abide by their own return policy as stated in their website. I can’t shop in a place like this. FYI you can get 99 percent of this stuff cheaper in Walmart and target.”

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Posted 10 months ago

“I had a haircut with Claritza almost two weeks ago and my hair was totally butchered.This after showing 3 different pictures and neither one was what I received. Sadly I am the one suffering with this horrendous chop job. The manager was kind enough to compensate me, but that doesn't help me with my current situation. I now have to have this mess taken care of with another hairstylist. Would not recommend this place to anyone. Buying products is one thing. Salon is another story. Bad beyond words.”

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Posted 10 months ago

“Today I asked a salesperson for help, and described what I was looking for. I hoped with his cosmetic expertise that he would be able to point me in the right direction or at least help me narrow my choices. He showed me 1 one pink lipstick, and he tried to put the product in my hand. I said politely that this as a nice color but not for me. Then he went on to say that what I was describing and what I actually wanted were two different things. Or maybe should we say YOUR INTERPRETATION is different than mine. Let me add that he dropped the lipstick 2 times as well, and had just cut himself. He told me I should play, play in the store, and that I could play for hours, but that he was NOT. This was in front of customers and 2 other make up artists. Needless to say I found help elsewhere with a wonderful woman and left a the store with 4 high end products. I have been using this location for a long time, however will never ask this man for help again. He was an ASSHOLE.”

Helpful Report

Posted 10 months ago

Ulta Beauty is rated 2.8 based on 423 reviews