Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.82

2.8 Rating 423 Reviews

43 %

of reviewers recommend Ulta Beauty

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Metrics

2.8

Based on 423 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, my name is Michelle and I went to Ulta about 8 months ago give or take and bought your concealer after my daughter told me to try this product. I get it home and didn’t try it for about 6 months but then started . I do like the concealer but noticed after a month the bottle broke at the neck but I didn’t care that much I just kept it up right but then after about another month I was getting sparkles from the paint on the bottle on my face it was very annoying. I spent 29.00 for the concealer which is way more than I ever spent for any concealer before I thought if I return it to Ulta they would exchange it for me. They said they couldn’t as it seemed empty, which it wasn’t and held it upside down and poured some of the content on their key board. The manager looked at me like I was white trash and said “ sorry no”. I had boughten it on my Ulta card as it tracks my purchases so they could track that I bought it from them. They said they couldn’t help me at all. I asked them for your business number and the manager reluctantly looked it up for me. This product packaging is awful and you should know it. I can’t wrap my brain around how much money I spent for a product that can’t spend enough money for a good container. I will send you some photos Thank you for your time Michelle”

Helpful Report

Posted 1 year ago

“I went to the St. Peter’s, MO store yesterday and I witnessed how an employee was poorly managed in front of me. I work in the HR/TA field and I’d have never allowed this manager treating the employee this way. Bad image for the store and for the company.”

Helpful Report

Posted 1 year ago

“This review is of a stylist at the Old Spanish Trail location of Ulta Beauty in Tucson, AZ. I brought a picture to the stylist, who claimed her mother wore the same style her whole life. Anyway, the top of the hair was supposed to be long, down to the chin, with side bangs that could be pushed behind the ears. Then there was another short layer that barely went to the bottom of the neck. When my haircut was done, it was very short on the top, barely reaching an inch and a half in most places, especially the crown! The bottom portion of my hair went to my shoulders giving me a very ugly "mullet" style. This all from a stylist who claimed to have 28 years experience. I was so angry once I was home and washed my hair and realized what a horrible cut I received. I paid premium price for a good stylist, only to have received much better cuts at Supercuts. Of course, I immediately went online and cancelled the 6 weeks trim that I had already scheduled. It will take me a couple of years for my hair to grow out so I can finally get the damage totally repaired. It makes me want to never get another haircut once this mess is fixed!”

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Posted 1 year ago

“Double charged me - spoke to 5 people there - they put me on phone with a call center in Jamaica it took 2 hours a clerk did a credit and it never posted”

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Posted 1 year ago

“I placed an order online, but it got canceled for no reason. When I called customer service, they told me I could run inside the store and get it. This has happened before and they don't seem to understand that the purpose of ordering online is so you don't have to run inside the store and stand in a checkout line.”

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Posted 1 year ago

“So I made a hair appointment, the stylist was very unprofessional when I went so she could look at my hair. She kept telling me how she charges an hour . Then today I get a call from one of the store manger she was also unprofessional. Ulta in Indiana has gone down hill bad .”

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Posted 1 year ago

“I placed a order yesterday over $200.00 then today get a email for free products so I called to have this added to my order I was told NO I need to cancel the order wait 5-7 business days for my refund then reorder and add the free gift WTH really what kind of company is this Never again will I order from them Lost my business and will tell all my friends and family not to order from them either. Bye”

Helpful Report

Posted 1 year ago

“I would give minus 1000 stars if I could.Ulta has double charged both my daughters debit cards on separate occasions. One for 400.00. The latest for 143.00. Sept 27th. They literally will not refund the double charges. It takes weeks and weeks and so many phone calls and emails. We still haven’t received the refund of the double charges 143.00 that they robbed us of. DONOT SHOP AT ULTA. Go anywhere else. If u must shop there and support these criminals, shop with cash only. DO NOT PUT YOUR CARD IN THEIR MACHINES.”

Helpful Report

Posted 1 year ago

“I bought a very expensive flat iron and expected it to be in the box when my package arrived but it WASN’T! On top of that the customer service representative wasn’t any help. I work really hard for what I have and I don’t just have 200 bucks to throw away because Ulta can’t send people what they purchased! They sent the free item(blow dryer travel size one) but they sent it in a box that the flat iron couldn’t have fit in so that’s how you know they didn’t send it!”

Ulta Beauty 1 star review on 26th September 2024

Helpful Report

Posted 1 year ago

“They continuously do not send the free gift I earn during the beauty event. It’s in my cart. I am supposed to get one and then I don’t . Then I call and they want ship the gift on its own. So they offer a 10 e-card . The fits is valued at $120. It’s a scam to get you to buy things. My daughter gets hers everytime and I do not and ulta refuses to make it right. I believe I am being scammed to buy things. I am sure I am not the only one. Fed up with Ulta”

Helpful Report

Posted 1 year ago

“We had worst experiences with Ulta Beauty Manteca location 1) They don't show and help on beauty products for Indians 2) My Daughter had hair cut at Ulta beauty Manteca(Sep 15th) and Salon assistant is very rude and they have behavioral issues mainly against Indian community.”

Helpful Report

Posted 1 year ago

“I recently went to the Germantown location to purchase some products; lashes and a few lip glosses. In the attempt to get assistance putting my lashes on, I asked if that was offered and the nice lady for MAC went to see if it was offered, well the Manager and assuming her assistant, immediately with the rudest tone, NO MAAM! I said it’s okay and it’s not the end of the world so I’m good. I walked over to the Anastasia counter to get help finding a lip liner for my lipstick and saw those same two ladies following me around the store to ensure I wasn’t asking for worker to do my lashes. I’ve never had this experience in my entire time coming there and I’ve asked other women who go to Ulta about this location near the Ross across from Kohl’s and they’ve have all stopped going because of the rudeness, unprofessional behavior. It’s really sad because we spend too much money at this place to deal with this attitude. To the young lady following the managers lead, you should probably find someone else to follow because if this is what you believe customer service is, you’ll never find work anywhere.”

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Posted 1 year ago

“The 21 days of beauty with 50% off is a farce and misleading. I ordered the grand lash MD At 50% off, only receive half the product and a travel size!!!! What a sneaky trick. I guess the next thing you’ll say is, I should’ve checked the ounces and not rely and trust in your company to not be this deceitful.”

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Posted 1 year ago

“The ladies room at the Ulta store at Sandhills Mall, Columbia, SC, is horrible. The Health department needs to be alerted. Nasty, sticky, floors, no soap, paper towel dispenser jammed, sinks filthy!!! Had to wash my hands with shampoo in the store, then dry them with toilet paper from an almost empty roll !!! Yuck! I cannot believe this is a beauty store!!”

Helpful Report

Posted 1 year ago

“I had applied for a credit card back in October 2023, never received the physical card, because of that i forgot about the charged. My credit rating was hurt and I got ding 51 points, call them and made a full payment and requested to close the card back in January 2024 and i thought I was done with this card. But reviewing my credit report on August 30th, turns out The Ulta beauty cards still showing and now i own them $147. Today September 2, 2024 I call them, spoke to Abby and them I got transfer to Debbie, I have been on hold for the last 45 minutes, my request is to remove this unknown charge of $147 and to remove this negative record off my credit report. Bebbie left me on hold, she went to get her supervisor and for the last 55 minutes i have been waiting for her supervisor. Unbelievable.!!! This company has been a nightmare to me! Did she forget i was on hold!!!!”

Helpful Report

Posted 1 year ago

“Three times I have ordered things from Ulta with the item saying free gift with purchase. Never have I gotten the free gift. They’re always out of it. I believe this is deception. If a company offers a free product with purchase and they’re out of it they should offer something else. But they never do they just say oh well we must be out of it. Where I’m from this is known as bait and switch. I will NOT be shopping at Ulta any more!”

Ulta Beauty 1 star review on 2nd September 2024

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Posted 1 year ago

“I am writing a paper on the worst customer service so even though it was like 4 years ago, the customer service reps were the most horrible people I've ever spoke with.(Not a store, the call center) I was having packages stolen left and right from my apartment building and every company refunded my money except Ulta. They simply passed me around to different agents, when that package had over $300 worth of product in it. I explained I can't afford this loss, I was buying things to last a long time. I had asked the post office to hold my packages but they never did. So with this package I run to get it when I'm notified it was delivered. It was gone. When I called they were giggling making up that they would help me. #1 clue they had no ethical standards, and were never educated or dissaplined when giving answers to customers. I went as far as filing a police report so they knew I wasn't making this up. Not only did they refuse to credit it back because they said it was delivered, (but not to me) they refused to even reissue a $10 off coupon I used. Devastated my finances. Soulless, profit focused business, which is why their employees and customers both hate them.”

Helpful Report

Posted 1 year ago

“Fine block number and ignore my emails. Fine block number and ignore my emails. In March 2024 I made 30 purchases at Ulta online and had several problems. I have called more than 1000 times and my 2 phone numbers have been blocked and I have sent more than 100 emails and no one has resolved anything so far. They just tell me to wait. They do not honor the promotions and do not let me return the purchases and I have several boxes in the middle of my living room for 5 months. I am having a loss and it is affecting me emotionally. I spent more than $10 thousand and I cannot do anything with the products until it is resolved. I am exhausted from so many calls and emails and nothing is resolved and each time I have to tell the same story from beginning to end. I am emotionally exhausted from so many problems that this store is causing me.”

Ulta Beauty 1 star review on 25th August 2024

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Posted 1 year ago

“Had problem with order called customer service person from india kept saying sorry you weren’t supposed to get that but when website told me in red I was getting!!! Ended up with me saying I will never shop at ulta again this is unscrupulous works for their online to work this way”

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Posted 1 year ago

“Thay messed my hair up so bad I look like a roaster sat in chair five hours for high lights and came out with darker hair and the kut looked terrable nothing like what I ask for”

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Posted 1 year ago

Ulta Beauty is rated 2.8 based on 423 reviews