Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.82

2.8 Rating 423 Reviews

43 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.8

Based on 423 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went in for high lights came out with darker hair sat thare six hours”

Helpful Report

Posted 1 year ago

“I ordered Ulta Pretty Fresh Hyaluronic Creamy Concealer. It is horrible and leaves actual pieces and fragments of I don't even know what to call it (dot like substances) under my eye. I have tried it with undereye moisturizer and without any undereye moisturizer. I paid shipping to get it here, and would have to be shipping to send it back; so I guess I'm just out the $$$ as they don't provide FREE returns even though I already paid shipping. Thus, it would cost more $$$ than the product itself sending it back when you combine my shipping cost getting it to my house and shipping cost if I would send it back. Very disappointed and will not buy any future Ulta products. This was Order #: M111766051”

Helpful Report

Posted 1 year ago

“How anyone does any business with this place is beyond comprehension. I just got dinged for the second, and LAST, time. I ordered a Morphe palette and it arrived totally smashed up. I tried to EXCHANGE it for the same product in new condition. They required a return and re-purchase. When you return something to this despicable place you are charged a return fee. So instead of an even exchange, I am to pay for their inability to properly, and safely, wrap products for shipment. UNBELIEVABLE. Bottom line- DO NOT patronize this business.... I will NEVER AGAIN buy anything from these thieves.”

Helpful Report

Posted 1 year ago

“This is about DANA in customer service. If i could give 0 stars for customer service, i would. I was enticed to open credit card for free gift. First bill received was $8.53. I went in store to pay cash, which was refused…..I guess they don’t trust their employees as other stores accept cash payments at the register on credit card bills. Tho I sent in my payment, it was late. I received a late fee of $25 at which time, I called customer service and explained the situation & asked for a one-time customer service exception, which I know other companies will do as well. Instead of waiving on a one-time/1st billing offense, They could only offer me $15 off. Ridiculous!! I refused to pay. Now I get a call from DANA at customer service & I tried to explained to her what happened. She was SO incredibly RUDE-kept talking over me & basically would not let me talk. Then she threatened me with my credit rating….I could not get a word in edgewise! I just hung up! What has happened to customer service. I have called various customer service lines over the years With a question, and they listen & allow you to talk..that is customer SERVICE. This was ridiculous & made me so mad, so I am writing this review. I will not shop at this store EVER! I will order products online from Amazon & have them delivered to my door or go to Sephora.”

Helpful Report

Posted 1 year ago

“I ordered over $110 in product from Ulta with a total of 6 products. A padded envelope arrived with one of the six products. When I contacted the company through email and by phone, they refused to make the situation right saying they could see that a package had been delivered. I contacted the BBB to file a complaint and realized they have a ONE STAR rating with them as well. Even with the BBB contacting them to help resolve this issue of the missing product, Ulta refused to talk with me live or make an effort to resolve the issue.”

Ulta Beauty 1 star review on 22nd July 2024

Helpful Report

Posted 1 year ago

“Salon services are horrendous not qualified to groom a dog . Rebecca the “Master” when someone is called a master .. you would think it’s because of training time in chair .. not al Ulta “Master Stylist is determined by sales .. upselling services products that is how a master is established in UlTa . Her services were SubPar and her hair knowledge is severely lacking I went to the Ulta on Bell Surprise location . To be honest from the services I seen being preformed ALL the stylist need further education ..”

Helpful Report

Posted 1 year ago

“I purchase 2 items via online and chose the store pick up. Went to the store on 7/12/2024 around 8pm. I followed their instructions as "In Store Pickup 1. Go to the pickup area near checkout. 2. Show the barcode below to get your beauty goodies." When I showed the bar code to the cashier, she said "What's your last name?" which I gave my last name to her. She grabbed the item then said, "What's your order number? " At this point I was getting irritated because the bar code was to make this transaction easier for the customer. I had to find the order number and gave it to her. Then now she asked me to show her my ID! I couldn't believe how ridiculous her customer service was not to mention she inconvenienced the customer. I asked her what's the point of the bar code if I had to go through all these, she got a nerve to say, "oh because it's easier for me." What?! Get the f out of here!!!! Go find another job besides the customer service!!! If I was her boss, I will fire her!!!!!!”

Helpful Report

Posted 1 year ago

“If I could give zero I would I placed an order for the Instant Vacation Browning Lotion SPF30 Body Sunscreen and got sent bare minerals tinted moisturizer!!!! They clearly don’t pay attention to the orders. When I called customer service they wouldn’t help me so I asked to speak to a supervisor and they hung up on me!!!!! They have the worst customer service ever!!!!!! They refused to ship me the item overnight since it was their screwup as I’m going on vacation!!!!!”

Helpful Report

Posted 1 year ago

“If I could give a half star, I would. This salon is not meant for natural black customers. The paired me with a black female that already knew they did not have the type of product that was needed for my hair. I told the young lady I have an interview in the morning and instead of her saying it may be in your best interest to go to….She washed, conditioned and put some other stuff on my hair, but didn’t define my curls, didn’t try to mousse it with roller rods for the style I asked for, told me finger waves won’t work on my hair, and unfortunately, I am the person who believed her. Told a friend of mine and she sent me a you tube video of someone with hair like mine with finger waves…. So, basically the Ulta styles just didn’t have the knowledge and/or experience…. Lesson learned on my end.”

Helpful Report

Posted 1 year ago

“Michelle A. At Ulta beauty in Livingston has no customer service experience. I scheduled a hair appt with her for 3 and I got stuck in a little bit of traffic and I called 20 minutes before my appt to inform them that the gps said I was going to arrive at 3:15. I arrived at 3:15 on the dot and she had already left the building. Didn't even inform me that she was canceling my appt. Would not recommend!!”

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Posted 1 year ago

“Would perfer to give them NO Stars. BAD, bad company. Entice consumer to order on line with a "Free Gift" then blame consumer for not receiving gift. The shipping boxes are also grossly over sized to the point of stupid. No free gift: Never doing business with them again. Consumer BEWARE.”

Helpful Report

Posted 1 year ago

“I will give zero star if I can. I placed an order on line and use Apple Pay to pay for the order. However, after the first charged, the online order still won’t let me to complete the order as the “place order” button was still In transparent. I thought the charge didn’t go through so I made another charge. However, nothing happened! A at the same time, I got notified from Apple Pay that I got charged twice already. I called Ulta’s service line and the representative said she can’t do anything. I requested to speak to her supervisor and the supervisor said nothing they can do to complete the order. I don’t understand how they can’t do anything. Just complete the order manually and make sure the customer is happy! If there’s problem on the website and can’t charge the customer, that’s fine. But I got charged twice and you told me that you cannot complete the order! That’s totally unacceptable! Never going back to Ulta Beauty!”

Ulta Beauty 1 star review on 8th June 2024

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Posted 1 year ago

“Just purchased approximately $80.00 of Redken hair products in Petaluma, California - Ulta. The store has advertisement all over the store and shelves - to receive free gift - a Spray Smooth Anti-Frizz with Heat Protection 2.1oz with any $30.00 purchase. When I asked for the free gift she said only while supplies last and they were out. So I asked hmmm when did you guys hang the promotional signs and she replied this morning. So I said, "Oh so you are already out?" She says, "Well we should get our shipment in Tuesday. So I told her, then take the signs down. This is so FALSE ADVERTISING. This is about the 4th time this has happened to me. This should be a class-action law suit for False Advertising.”

Helpful Report

Posted 1 year ago

“I placed an order yesterday for same day delivery, today. Ulta changed it to tomorrow instead. I’m going out of town for the week and no one will be here. Ulta refuses to cancel the order. They will refund the delivery fee, but I get to pay for a package that will not still be on my porch after a week. Shop Sephora or target instead. Seriously.”

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Posted 1 year ago

“I was told my package would arrive in 3 days, after 4 days not her yet, I will have to wait for another 4 days.”

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Posted 1 year ago

“I got Alexa I don’t know if her dog died that morning or watt she refused to cut my hair. I had a picture and she said that she would not do it. She was rude. She has no manners and then she just stood there and watched me you could see the reviews for Alta, they’re not great. Alta is the last one that anybody goes to was the last one for me I’ll never go there again.”

Ulta Beauty 1 star review on 3rd May 2024

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Posted 1 year ago

“Applying for credit at checkout is a joke. They just don't want to give anyone the 20%off when you apply at checkout stating "they need more information." I just bought $112k Escalade, own 3 homes, own out right free and clear Harley Davidson, and an 807 credit score, but " they need more information." Ummm...plenty of other places to shop, and I will! I will NOT set foot in their stores, will not order online, and WILL post this review.”

Helpful Report

Posted 1 year ago

“I received a promo email stating if I spend $50 I would get a free gift. I usually just go into the store but thought I would do this offer. I ordered 4 items, received 2 and didn't receive the free gift. I notified them immediately. Was told they will not send me the free gift but I would get my 2 missing items. Here it is a month later and I have not received my missing items nor a refund. I will not be ordering online anymore.”

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Posted 1 year ago

“was pretty much stolen from, bought a 230 dollar giftcard- was charged for an order that never went through and they haven’t refunded me yet for taking my money”

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Posted 1 year ago

“I went to ultra in Palmdale, n the employees keep following me around asking me if I need help, i said no, i ask a manager why are you’re employee’s keep following me? What’s the problem? She said oh they do that to everyone, well it makes me feel a certain way.”

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Posted 1 year ago

Ulta Beauty is rated 2.8 based on 423 reviews