Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.69

2.7 Rating 305 Reviews

40 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.7

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 5 star review on 1st August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Michelle A. At Ulta beauty in Livingston has no customer service experience. I scheduled a hair appt with her for 3 and I got stuck in a little bit of traffic and I called 20 minutes before my appt to inform them that the gps said I was going to arrive at 3:15. I arrived at 3:15 on the dot and she had already left the building. Didn't even inform me that she was canceling my appt. Would not recommend!!”

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Posted 1 year ago

“Would perfer to give them NO Stars. BAD, bad company. Entice consumer to order on line with a "Free Gift" then blame consumer for not receiving gift. The shipping boxes are also grossly over sized to the point of stupid. No free gift: Never doing business with them again. Consumer BEWARE.”

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Posted 1 year ago

“I will give zero star if I can. I placed an order on line and use Apple Pay to pay for the order. However, after the first charged, the online order still won’t let me to complete the order as the “place order” button was still In transparent. I thought the charge didn’t go through so I made another charge. However, nothing happened! A at the same time, I got notified from Apple Pay that I got charged twice already. I called Ulta’s service line and the representative said she can’t do anything. I requested to speak to her supervisor and the supervisor said nothing they can do to complete the order. I don’t understand how they can’t do anything. Just complete the order manually and make sure the customer is happy! If there’s problem on the website and can’t charge the customer, that’s fine. But I got charged twice and you told me that you cannot complete the order! That’s totally unacceptable! Never going back to Ulta Beauty!”

Ulta Beauty 1 star review on 8th June 2024

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Posted 1 year ago

“Just purchased approximately $80.00 of Redken hair products in Petaluma, California - Ulta. The store has advertisement all over the store and shelves - to receive free gift - a Spray Smooth Anti-Frizz with Heat Protection 2.1oz with any $30.00 purchase. When I asked for the free gift she said only while supplies last and they were out. So I asked hmmm when did you guys hang the promotional signs and she replied this morning. So I said, "Oh so you are already out?" She says, "Well we should get our shipment in Tuesday. So I told her, then take the signs down. This is so FALSE ADVERTISING. This is about the 4th time this has happened to me. This should be a class-action law suit for False Advertising.”

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Posted 1 year ago

“I placed an order yesterday for same day delivery, today. Ulta changed it to tomorrow instead. I’m going out of town for the week and no one will be here. Ulta refuses to cancel the order. They will refund the delivery fee, but I get to pay for a package that will not still be on my porch after a week. Shop Sephora or target instead. Seriously.”

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Posted 1 year ago

“I was told my package would arrive in 3 days, after 4 days not her yet, I will have to wait for another 4 days.”

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Posted 1 year ago

“I got Alexa I don’t know if her dog died that morning or watt she refused to cut my hair. I had a picture and she said that she would not do it. She was rude. She has no manners and then she just stood there and watched me you could see the reviews for Alta, they’re not great. Alta is the last one that anybody goes to was the last one for me I’ll never go there again.”

Ulta Beauty 1 star review on 3rd May 2024

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Posted 1 year ago

“Applying for credit at checkout is a joke. They just don't want to give anyone the 20%off when you apply at checkout stating "they need more information." I just bought $112k Escalade, own 3 homes, own out right free and clear Harley Davidson, and an 807 credit score, but " they need more information." Ummm...plenty of other places to shop, and I will! I will NOT set foot in their stores, will not order online, and WILL post this review.”

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Posted 1 year ago

“I received a promo email stating if I spend $50 I would get a free gift. I usually just go into the store but thought I would do this offer. I ordered 4 items, received 2 and didn't receive the free gift. I notified them immediately. Was told they will not send me the free gift but I would get my 2 missing items. Here it is a month later and I have not received my missing items nor a refund. I will not be ordering online anymore.”

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Posted 1 year ago

“was pretty much stolen from, bought a 230 dollar giftcard- was charged for an order that never went through and they haven’t refunded me yet for taking my money”

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Posted 1 year ago

“I went to ultra in Palmdale, n the employees keep following me around asking me if I need help, i said no, i ask a manager why are you’re employee’s keep following me? What’s the problem? She said oh they do that to everyone, well it makes me feel a certain way.”

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Posted 1 year ago

“I paid way too much money for the beautician to not do what I wanted. She did what she wanted. I sat there for five hours only to come out with orange hair instead of frosty blonde. I paid way too much money and every time I look in the mirror I want to cry now.”

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Posted 1 year ago

“I went to my account and tried to placed an order probably a month ago, keep in mind I have always do online ordering due to me living far away from an actual store, well I couldn't, tried to explain the representative on the phone that that was really odd since I have at least 30 orders delivered to my adrees on the past, well long story short I couldn't placed my order,and just came back to check on my dollars rewards to be expired!! When do they start with that!!!?? I will promise I won't be buying anything else from ulta, bad service and the rewards now expired, awful.”

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Posted 1 year ago

“I previously reviewed this card, but it got even worse. After i paid the late fees i was illegally charged on a paid off and closed card, i asked the CSA to assure me that i would never be charged another thing or hear from Ulta ever again. She said i wouldn't. I came back from a trip and i had a letter from Ulta that had charged me $2 in integer and a late fee on top of it. I've never had a worse experience with a company or a card in my life. It's exploitation, there's no other word for it.”

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Posted 1 year ago

“Run, wrong cut, wrong color!!!! Never Again, and I had a senior stylist!”

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Posted 1 year ago

“PAID $27 to get eyebrows waxed. Face was burned by the wax. I have had MANY wax treatment and have never had this happen. Horrible experience doubt I will be back.”

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Posted 1 year ago

“Horrible customer service!”

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Posted 1 year ago

“Horrible CS via email phone and chat”

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Posted 1 year ago

“I bought online and forgot to add gift set. I talked to ulta and they would not add it. Bad customer service for something that is free”

Ulta Beauty 1 star review on 7th March 2024

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Posted 1 year ago

“MY ORDER WAS DELIVERED BY FED EX WITH A PHOTO. HOWEVER IT WAS NOT AT MY DOOR WHEN I GOT HOME LATER THE PACKAGE WAS NOT THERE, I LIVE IN APARTMENT AND REALLY DO NOT KNOW MY NEIGHBORS. CUSTOMER SERVICE DID NOTHING TO HELP OR OFFER TO RESEND WITH ANOTHER CARRIER INSTEAD OF LEAVING ON MY DOORSTEP. I LIVE IN MICHIGAN. SO BEWARE”

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Posted 1 year ago

Ulta Beauty is rated 2.7 based on 305 reviews