Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.66

2.7 Rating 372 Reviews

39 %

of reviewers recommend Ulta Beauty

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Metrics

2.7

Based on 372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PROCEED WITH CAUTION!! WHEN DOING AN "ONLINE PICK UP ORDER" IF YOU DECIDE TO CANCEL YOU MUST WAIT 5-DAYS BEFORE DOING SO, AND ANOTHER (3) DAYS FOR A REFUND.”

Helpful Report

Posted 1 month ago

“I ordered online, was charged $6.95 for shipping, and had the order sent to my post office box. When I went to pick it up, there was an additional postage due charge of $7.60 from FedEx that I had to pay for my delivery to be released. I contacted Ulta and sent them all of the documentation and they’ve done nothing. Now I’ll refer them to the State of Wisconsin Consumer Protection Agency.”

Helpful Report

Posted 1 month ago

“This review is for the salon part. Didn’t realize that they use testers for makeup application. I had my makeup done on Friday. It is now Wednesday the following week and I am still having a reaction from the makeup. My face has rashes everywhere and it’s very itchy and the way they applied the makeup just looks very cakey and not even at all. My eyes look asymmetrical and she did not use primer before she applied foundation to my face. I do not recommend it all. Stick to the professionals that do makeup in real salons or do private makeup sessions. Don’t waste your money.”

Helpful Report

Posted 2 months ago

“Worst company ever… I paid my account off not realizing I owed anything considering it was paid off. While fight for my life in an icu I missed two payments why there was even payments, the minute I realized I called made the 28.00 payment. So I go in the make a purchase not knowing they shut my account down until next month and when I called to see if they could turn it on to make this purchase they said no nothing they can do for me. I was fighting for my life. Run from this company they don’t care about the customers only the money. Account closed I’ll go to Sephora.”

Helpful Report

Posted 2 months ago

“Placed an order it stated with order you get a free item order came no free item. First customer service said you had to add free item to cart but I told her that it said “you will get free item” not you had to add free item then she said it was limited quantities and probably were out of free item and I said someone 6 weeks ago ordered same item and never received free item so if it was limited quantities they knew 6 weeks ago there were gone why keeping advertising that you would get free item!! Then I asked to speak to a supervisor or manager and she put me on hold and like 3 minutes later returned and said no one was available and I said I knew she was going come back on phone and say that 🤣🤣 I did tell her I will not ever be ordering or going to ulta store again the items are all available elsewhere that they sell. So they keep losing customers!!”

Helpful Report

Posted 2 months ago

“Hello, I hope this time you will do something about Henderson store at Stephanie in Nevada . The co-manager Marissa super rude and mean. This time was enough the way she was treated me as a guest and spending a few hundred dollars . I don’t deserve it as a customer . She shouldn’t work there as specially as a manager . Being rude not just with me even with her staff . I have had whiteness the way we’re talking to everyone , downgrading abusive . Just because i wear comfortable outfit when Im not working , im happy I don’t wear makeup and high heel on my day off! I’m guessing it has something to do if someone is prettier than her she becomes an avail b… It has been going on her behavior years now. I won’t ever go to Ulta after all this ! I rather go Sephora or Neiman stores to get my high end creams and make up! Im strongly hoping you will make changes and not keeping her as her position now! She doesn’t deserve it . I usually wire reviews when my personally get a bad customer service . She shouldn’t work there !!!!”

Helpful Report

Posted 2 months ago

“I ordered stuff from Ulta and it say it will arrive on Aug 7 then 8 then 9 it kept getting a day longer and when now it’s Aug 23 it never came I called Ulta and told them my package didn’t arrive they took 20 mins and in the end they said we can’t do anything ur package didn’t get arrived I can’t do anything I just lost 105 dollars”

Helpful Report

Posted 2 months ago

“This was hands down the WORST customer service I’ve ever experienced at any Ulta, and it happened at the Tower Shops location around 8PM last night. I went in simply to pick up an online order, and instead of receiving even the slightest bit of help, I was met with eye-rolling, attitude, and pure rudeness from all three employees working. Their exact solution? To tell me they were understaffed and that I could “go grab the item myself.” Except I couldn’t — because it was locked up, and unbelievably, none of them even had the key. When the manager finally appeared, I expected at least some professionalism. Instead, she was just as rude and dismissive, immediately jumping to defend her staff as if I had been the one mistreating them — when in reality, it was the complete opposite. Not once did anyone apologize or attempt to correct the situation. The way I was spoken to and brushed off was completely unacceptable. I left the store in absolute disbelief that a company as big as Ulta would allow a location to operate this way. The lack of basic respect, accountability, or customer care was shocking. I will never set foot in this store again, and I would strongly advise others to avoid this location if you don’t want to be treated like an inconvenience.”

Helpful Report

Posted 2 months ago

“Worst customer online service. They hang up on you. Insensitive and BS you all around.”

Helpful Report

Posted 2 months ago

“I shopping there many times we live in small town but the company is horrible, get your information with ur phone lie about coupon just take I there. Lie about all the sale ‘Many times they said this come with free gift on cashier they said sorry we r out. They not helpful, I had gift card they cansel it , the cashier said no money in it.. they cansel easy take ur money. Never trust them”

Helpful Report

Posted 2 months ago

“Ulta salon, north Olmsted. Stylist is Areej. Never go there! Areej did a terrible job with my hair extensions. Claimed she had done a ton before, but in fact her skills were marginal at best. Sewed 4 weft and stitched them to my crown. Placed 2 stitches in my scalp. I had several bruises due to her roughness. I was there from 1:30 to almost 7:30. It was an awful experience. She ruined the hair wefts. Will never go back to ulta. Dee Weber”

Helpful Report

Posted 2 months ago

“I went to Ulta in Greenville, RI for a haircut. She asked me if i wanted my hair washed. She cut hair across bottom back, then asked if i wanted my bangs cut. It doesn't feel like i had a haircut. She charged $42.00 and said she usually charges $62.00. First and last time at Ulta.”

Helpful Report

Posted 2 months ago

“I think it's ridiculous to have to pay to have my hair dried after a root touch-up. $66.00 for a root touch-up from a junior stylist. Then another $25.00 to dry, plus a tip. This is my last visit! She did a good job, but not again”

Helpful Report

Posted 2 months ago

“I tried to use a gift card in the store and the girl checking me out peeled off my gift card number from the back of the card but it ripped the number off so I couldn’t use it. They said there was nothing they could do so i had to call customer service. I called and got the runaround and was was even disconnected at one point and had to call again to start over. Finally, someone said they would re-issue me a new card after I sent them a picture of my old one. I did immediately and even got a response that it was received. I have been ignored since. I haven’t received the new gift card. I even sent a follow up email asking about the status and have even ignored. I called and kept being out on hold and nobody comes back to help me. It’s the worst customer service ever. I have this gift card I can’t use be due to another ulta employee and I can’t get customer service to help me and feel like I was lied to being promised another card.”

Helpful Report

Posted 2 months ago

“I bought Versace perfume from Ulta Apple Valley MN for $138 only to find out Sam’s club, just in front of this specific Ulta, is selling the same perfume for $58. They rip off customers!! Do not buy perfume from Ulta!!”

Helpful Report

Posted 2 months ago

“Went into get a gloss treatment I wanted to go a little darker than my natural hair color and the color came out okay but during the service the girl was in a rush the entire time she made a mess with the dye she stained the back of my top with the color and didn’t even tell me I didn’t notice until I got home that the top back part of my shirt was stained and she was so rough with my hair ripping through my long hair with the comb and brush she literally showed me chunks of my hair that she ripped out of my head. Then she put me under the hair blower and she set the temperature so high it burnt my head I literally had to move it up away from my head, She also was way too hard washing my hair and pulling it. Just was not gentle at all and pulled out my hair… I had a bad headache afterwards definitely not going to her ever again. I booked her because online it said she was a master stylist so I thought she would be experienced with hair and know how to be gentle but no she was so rough on it.”

Helpful Report

Posted 2 months ago

“I had bad experience with Madeleine at Hollister Ca Ulta , she was new my other hairdresser Olga ( outstanding worker) was on vacation, she I tried this girl Maddy , she was nice first , she did color touch up on my hair , the color she put on my head did not take the grey was still there . And this girl maddy accused me of taking medicine that’s why it didn’t take , maddy said, she was extremely rude to me . I was not happy with her ugly remarks . She is not professional . Very unhappy ☹️”

Helpful Report

Posted 2 months ago

“Forget you, Ulta. Thanks for not representing actual women. Even when women finally have places and platforms, men come in and take over. Way to buy into it. My daughters and I will find the products we usually buy from you elsewhere, where women are actually supported. I don't appreciate being mocked.”

Helpful Report

Posted 2 months ago

“Sales person walked by me. Had a conversation with co-worker while I stared at her. Finally finished and asked to help me. Found the product quickly. Got in line to pay. Person at register couldn't find something in her phone--coupon? password? I don't know. Went on and on. Finally found it. Register froze. Started again. Clerk asking for additional help. No response. Next person in line getting checked out. Customer walked into the store and went to the far end register. Another quest for help by the clerk. Co-worker walked past me and on to the person who just walked in. I alerted her that I'd been waiting. She apologized and came to me explaining that she didn't know and just walked up to help. Ever heard of "who is next"?”

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Posted 3 months ago

“New commercial disgusting with Trans man!!! Shame on you”

Helpful Report

Posted 3 months ago

Ulta Beauty is rated 2.7 based on 372 reviews