Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.85

2.9 Rating 460 Reviews

44 %

of reviewers recommend Ulta Beauty

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2.9

Based on 460 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to warn everyone about the Ulta Beauty Credit Card and their terrible billing system. This is one of the most frustrating and dishonest experiences I’ve ever had with any company. Ulta encourages customers to sign up for their store credit card by promising discounts on future purchases. But once you sign up, the real nightmare begins. Even after payments are made, Ulta (and their bank partner) keeps charging your account. They repeatedly send bills saying the payment was not received — even when it was. And if you try to fix the issue, they add late fees, double charges, and more penalties for something that wasn’t your fault. When you contact customer service, all they say is, “It was a mistake,” or “There is no record.” They take no responsibility for their system errors and still demand that you pay the extra charges. It feels like a trap designed to keep customers paying for their own mistakes. No customer should have to deal with this kind of unethical and irresponsible system. My advice: DO NOT sign up for the Ulta credit card. Avoid it completely. Protect yourself and your money. This company’s billing system is unreliable, careless, and deeply disappointing.”

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Posted 4 months ago

“Customer service is terrible. They cheated me out you out if gift cards and points if you return anything. They said the cashier are freaky looking and just rude. They have too many piercings and unnatural hair cooler. I go there to buy beauty products, not weirdo stuff”

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Posted 4 months ago

“If I could give less I would. Purchased item online and wished to cancel the order after I received an update that it will be taking longer than expected. Customer service laughed when I asked to cancel the item. Horrible customer service. I will never purchase anything from them again!!”

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Posted 4 months ago

“I’ve exchanged emails over the course of a year and a half. They are so shortsighted. A company wants to lose a patron over roughly $30.00? It’s ridiculous. They reply with we are doing everything to resolve this, but, NEVER anything for the consumer. The only time I will patronize them is if they have a better price than others. I’m not ignorant. Extremely poor consumer relations.”

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Posted 4 months ago

“Poor customer service. Went in for a price adjustment, manager (male) would not honor sale. Decided to ask for a complete refund instead, manager refused to refund item. Don’t waste your time coming to this store, management is incompetent. He rather harass his own employees on their days off (sick leave) in the middle of store during the day.”

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Posted 4 months ago

“Every where you go there’s a bad review for Ulta yet here’s another one. I ordered my daughter a perfume for her birthday. I’ve never got it, after several calls and emails no resolution. These people are corrupted and untrustworthy. Disgusted do not shop here”

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Posted 4 months ago

“How does it take 10 to process a payment?! Multiple managers online with different answers. Will never shop there again. Awful customer service in general.”

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Posted 5 months ago

“I am beyond upset and disappointed. My Ulta account has been hacked 4 times this year. Almost 500$ worth each time. I've sent over 80 emails back and forth with their customer support. They have YET to secure my account or come up with any other solution. So beware anyone that uses ULTA they are not verifying identification nor is your online account secure. I've asked to speak to the supervisor or a representative from headquarters and they have told me one will have to contact me back on MULTIPLE occasions. Their customer service is awful and I'm really bummed loc I love Ulta. But this entire experience that continually keeps happening is extremely frustrating and makes me feel unsafe using my own account.”

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Posted 5 months ago

“I had an 11 am appointment for an ear piercing. I was already en route to go there and I received a phone call 10 minutes prior to my appointment time canceling. That’s completely unacceptable and inconsiderate, you wait 10 minutes before my appointment time to notify me? Don’t worry, I’ll never use you guys for that, or anything else.”

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Posted 5 months ago

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Posted 5 months ago

“This place is trash! Do not place an order online. You will not get it!!!! Dispute the charge with your credit card because ulta WILL NOT cancel your order because they said....it has shipped. They are full of it! Don't do business with them! You have been warned!”

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Posted 5 months ago

“The worst Customer Service experience I have ever had.I bought something from them and I shipped it out to my mom. It didn’t work over there there because they don’t support the app. It took a while to bring it back to the states. The item was never been used. I didn’t ask for a refund. I just asked the exchange it for another one will be used overseas. They didn’t want to exchange anything and they got so nasty with me. And very disrespectful. And now I have to live with that. the price of item was $600. I have no use for this item right now. Never again.”

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Posted 5 months ago

“Ulta has the worst exchange policy. When purchasing sale items (I.e., 21 Days of Beauty), you cannot exchange the item for the same product but a different shade once the sale is over. Given that their biggest sale is 21 Days of Beauty, an item is only on sale for one day. If you’re purchasing the item online, you won’t receive it till a week later. There’s no way to exchange the product. Since I couldn’t exchange it, I wanted a refund. They informed me that I needed my original payment, which I didn't have since the item was gifted to me. I went through the process of adding my friend’s credit card to Apple Pay to process the refund, returning to the cashier line, only for a different sales associate to not even ask for the credit card. All they needed was my friend’s phone number! They could have shared this from the get go!”

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Posted 5 months ago

“Misleading information on shipping times and poor customer service issues/ personnel earned a one star rating = poor.”

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Posted 6 months ago

“I walked in with my mom to grab some stuff and cash in my birthday gift, then I went to the register they told me they were out of the gifts and the mirror that came with my daisy perfume. Never going back there again”

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Posted 6 months ago

“Ulta you are the worst company I ever had to deal with the rudeness you can cut with a knife very unprofessional customer service don't ever get a credit card with them even after you pay it they shut you down and they don't notify you at all then when you call customer service they act like they don't care I will never shop in their store ever again they don't have anything Worthy prices are too high very unfriendly customer service”

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Posted 6 months ago

“Bought a product that was running a promotion for an additional product. Surprise, surprise, they didn’t have the promotional product, and they NEVER had it during the entirety of running the deal. Customer service wouldn’t help. Told me just to return the product I had bought, but since it was open, it’s not returnable. They refuse to ship the promotional product. The manager at the store was rude and said there was nothing she could do and that she wouldn’t escalate the issue. False advertisement and zero accountability”

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Posted 6 months ago

“They’re racist I walked in the store. No one said hi welcome white lady walked in. They welcomed her. I walked out and I called corporate and I made a complaint. Oh by the way, I am a black woman that’s probably why.”

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Posted 6 months ago

“The harassment at check out is ridiculous. I have never received such rude and disrespectful service at any other retail store. I have been in the store twice in the last 6 months and received the same treatment both times. I am so turned off from the service that I will be looking for a new product so that I don't ever have to walk into their store again.”

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Posted 6 months ago

“Extremely Disappointed with the Outcome.... Had an appointment at Ulta Salon in Campbell CA with stylist Katherine D. While she was friendly and professional in her manner, I’m extremely disappointed with the results of my haircut. I showed her a clear photo of the hairstyle I wanted, but she did not follow it at all. Worse, my hair was cut significantly shorter than what I had clearly requested. I emphasized wanting to maintain length, but that was not respected. The final result looks rushed, uneven, and nothing like what I envisioned. It honestly feels botched. This is especially disappointing as I was hoping to make this my regular, go-to salon in Campbell. I was ready to become a loyal customer, but unfortunately, this experience has made me reconsider.”

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Posted 6 months ago

Ulta Beauty is rated 2.9 based on 460 reviews