I had applied for a credit card back in October 2023, never received the physical card, because of that i forgot about the charged. My credit rating was hurt and I got ding 51 points, call them and made a full payment and requested to close the card back in January 2024 and i thought I was done with this card. But reviewing my credit report on August 30th, turns out The Ulta beauty cards still showing and now i own them $147. Today September 2, 2024 I call them, spoke to Abby and them I got transfer to Debbie, I have been on hold for the last 45 minutes, my request is to remove this unknown charge of $147 and to remove this negative record off my credit report. Bebbie left me on hold, she went to get her supervisor and for the last 55 minutes i have been waiting for her supervisor. Unbelievable.!!! This company has been a nightmare to me! Did she forget i was on hold!!!!