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Anonymous
WORST CUSTOMER SERVICE EVER! I placed an online order, on their site at 9:03am for same day delivery ($6.95 deliver fee plus $5 tip for DoorDash) Once the order was confirmed I was told Door Dash would deliver between 5-7 pm, which was too late. I called immediately to cancel. I was told to send a text, which I did within 10 minutes of placing the order and was told "Sorry the order is on it's way". I was told it wasn't and I'd like to cancel or change it to same day in-store pick up because I needed it sooner than 8 - 10 hours. I was once again told I couldn't make any changes and I would have to wait for the order to arrive then return it. So I asked for a refund for the same day delivery fee because I was going to need to go to the store to buy it, then go back and return the delivered order once it arrived, which was COMPLETELY INCONVENIENT. I was told no. There is NO WAY the order was on it's way and NO WAY it couldn't be cancelled within 10 minutes of ordering.
1 month ago
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Ulta Beauty has a 2.5 average rating from 243 reviews